Bose QC35 Wireless Headphones stereo and hi-fi equipment
1 report to CPSC, the latest made Aug 16, 2024. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Aug 16, 2024the latest report was made
- Aug 16, 2024the earliest
- 1with the company’s comments
- Brand
- Bose QC35 Wireless Headphones
- Maker
- Bose CorporationMakers, importers or sellers, as the reports name them
- Product
- Stereo and hi-fi equipmentCPSC’s product type: Stereo or Hi-fi Components or Accessories (code 546), in Electronics: Audio & Radio
By month
The numbers, as a table
| Month | Reports |
|---|---|
| August 2024 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Aug 16, 2024, sent to the company Aug 29, 2024, published by CPSC Sep 13, 2024
The product, in the report: wireless headphones
Bose QC35 Wireless Headphones radomly turn-on and connect to Cell Phone. This sounds like a simple technical inconvenience, but it has the effect of silently disabling the audio to/from your cell phone. When this occurs, you can still initiate a call (e.g. to 911), but then you are unable to hear the dispatcher, and they are unable to hear you. (Basically, your phone audio is now connected to your QC35 headphones, which may be in a distant room, and you have no idea this is happening.) This is a dangerous defect. , in that it randomly, but silently, prevents you from completing phone calls, including requests for emergency services (911). Online forums show that Bose is aware of this issue, and until recently they would replace units with this defect, at the consumers request. There are no longer offering replacements. But, the random and dangerous nature of this problem warrants a recall.
Report Updated 8/23/24:
This defect allows the QC35 product to silently and randomly disable the audio of a previously-paired cell phone. If you are a caregiver who relies on a cell phone to reach emergency services (as I am), then you may be unable to communicate with emergency services, yet you will have no idea why. This can dangerously delay the response time of emergency services, or prevent an emergency response altogether..
Once you are aware of this defect/behavior (which takes some troubleshooting that is beyond the grasp of most users), then you can dispose of the defective device. But, Bose has made no attempt to notify users of this defect and associated risk. It seems that it is just a matter of time before a user experiences this outage at a moment when they are engaged in , or attempting to initiate, a life-or-death call.
- Model
- QC35
- Serial number
- 072546Z62401025AE
- Where
- Groveland, Massachusetts: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Bose QC35 Wireless Headphones, made or sold by Bose Corporation
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.