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Anker stereo and hi-fi equipment

8 reports to CPSC, the latest made Aug 10, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 8reports to CPSC
  • Aug 10, 2026the latest report was made
  • Oct 11, 2022the earliest
  • 0with the company’s comments
Brand
Anker
Makers
Anker Innovations Limited and Anker Technology Co., Limited.Makers, importers or sellers, as the reports name them
Product
Stereo and hi-fi equipmentCPSC’s product type: Stereo or Hi-fi Components or Accessories (code 546), in Electronics: Audio & Radio
Other ways the reports write the brand (3)

“Anker -Soundcore”, “Anker SoundCore” and “Anker Soundcore Q20 wireless headphones”

By month

1 report from September 2025 to August 2026; the most in August 2026, 1. 7 earlier reports, since October 2022, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
August 20261
July 20252
April 20251
February 20251
June 20241
January 20241
October 20221

How badly anyone was hurt

  • No one hurt 8 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Aug 10, 2026, sent to the company Aug 13, 2026, published by CPSC Aug 27, 2026

    The product, in the report: Black Anker PowerConf S500 (Model Number - A3305)

    We are a commercial kiosk provider operating 117 customer-facing kiosks across the United States. Each kiosk is integrated with an Anker S500 speakerphone as a core hardware component, used daily for real-time communication between end users and customer service agents. Between June and July 2026, four separate Anker S500 units experienced spontaneous failures during normal commercial operation. The first incident occurred in June 2026, followed by three additional incidents in July 2026. All four devices were less than two years old at the time of each incident.

    Of the four incidents, two resulted in the device fully igniting and exploding, one in June 2026 and one in July 2026. The remaining two incidents, both occurring in July 2026, resulted in the device emitting a burning smell and leaving black scorch marks on the kiosk housing surrounding the speakerphone unit. In all four incidents, the failures occurred without warning. Photographic and video evidence of each incident is attached to this report.

    By chance alone, no end users were present during any of the four incidents. With 117 kiosks actively deployed across multiple states, each in a high-traffic, customer-facing environment, the probability of an end user being present during a future failure is significant. The risk of bodily injury and property damage is immediate and ongoing.

    Four spontaneous failures of the same device model within a 60-day period, all under normal commercial operating conditions, establish a clear and consistent pattern of product failure. These incidents have been escalated to Anker, yet to date Anker has not issued any acknowledgment or comment. The absence of any response from Anker is deeply disappointing and concerning, given the documented and increasing risk of bodily injury and property damage to members of the public. We are formally requesting Anker to initiate a product recall for the Anker S500 speakerphone and respond to our multiple attempts at communication with them.

    Model
    A3305
    Where
    Gansevoort,, New York: Other Public Property/Office
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Anker, made or sold by Anker Innovations Limited
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Jul 28, 2025, sent to the company Jul 31, 2025, published by CPSC Aug 14, 2025

    The product, in the report: Soundcore Sleep A20 wireless sleep earbuds. Compact in-ear [REDACTED] headphones designed specifically for overnight use. Color: white. Comes with charging case and multiple eartip sizes. The earbuds are designed to be ultra-small for comfortable sleeping. The product was used as intended for overnight [REDACTED] audio playback.

    Im writing to report a concerning incident involving a pair of Soundcore Sleep A20 wireless earbuds, manufactured by Anker.

    Last night (July 28, 2025), I was using the earbuds as intendedfor overnight [REDACTED] audio playbackwhen I was suddenly woken at around 1 a.m. by a burning sensation in my left ear. It took a few moments to realize the left earbud had become extremely hot while in my ear. When I removed it, it was hot enough to nearly burn my hand. Thankfully, I did not suffer visible injuries, but the situation could have easily resulted in burns, hearing damage, or even a fire.

    This is a serious safety concern, particularly as the product is marketed specifically for sleep use. I have contacted Anker directly to report the issue, request a refund, and offer to return the earbuds for inspection.

    I am submitting this report so your team can investigate and determine whether similar incidents have occurred or if further action is necessary. Im happy to provide any additional information, photos, or the product itself to assist in your investigation.

    Model
    Sleep A20
    UPC
    NA
    Serial number
    NA
    Bought from
    https://www.ebay.com/str/ankeroutletstore?_trksid=
    Bought
    Apr 16, 2025
    Where
    Sacramento, California: Home/Apartment/Condominium
    Who was involved
    Age 32, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Anker SoundCore, made or sold by Anker Innovations Limited
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Jul 19, 2025, sent to the company Jul 23, 2025, published by CPSC Aug 6, 2025

    The product, in the report: Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers

    My Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers caught on fire. smoke came out from the product when i tried to charge it and suddenly it started burning.

    Model
    AK-A3105
    UPC
    848061063943 1
    Serial number
    3105
    Bought from
    amazon
    Bought
    Sep 12, 2023, about then
    Where
    Athens, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 27, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand anker, made or sold by Anker Innovations Limited
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Apr 23, 2025, sent to the company Apr 28, 2025, published by CPSC May 12, 2025

    The product, in the report: Anker Soundcore Bluetooth Speaker, black, approximately 6” x 3” x 3”

    We purchased an Anker Bluetooth speaker from Amazon on May 22, 2023 as shown on the attached photo. My husband later received notification of the recall, but when he checked the serial number it was not included. On Thursday April 17, 2025 at 3:45 am, we woke up to a carbon monoxide detector alarm. The speaker was sitting on a utility shelf at the opposite end of the house and had caught on fire. Thankfully the carbon monoxide detector was right next to the speaker as the fire started and spread very quickly. We were very fortunate that the only damage we experienced was the loss of the shelf, the speaker, and the carbon monoxide detector. We also had toxic smoke residue covering the lower floor and staining the wall which we have since cleaned and painted. We don’t have the serial number of the unit but have reported the incident to Anker as well.

    Model
    Anker Soundcore Bluetooth Speaker
    UPC
    Unknown
    Serial number
    Unknown
    Bought from
    Amazon
    Bought
    May 22, 2023
    Where
    Nashville, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 49, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Anker, made or sold by Anker Innovations Limited
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Feb 13, 2025, sent to the company Feb 19, 2025, published by CPSC Mar 5, 2025

    The product, in the report: Soundcore Anker Life Q20 Hybrid Active Noise Cancelling Headphones, Wireless Over Ear [REDACTED] Headphones, 60H Playtime, Hi-Res Audio, Deep Bass, Memory Foam Ear Cups, Travel, Office, Micro Charging

    Last evening my 1-year old Anker Soundcore Q20 headphones melted while charging with a USB cable and caused damage to the floor with the melting plastic. I was lucky to have caught it in time before it caused a house fire and that I was not wearing them while sleeping at night.

    Model
    A3025
    UPC
    848061010022
    Serial number
    AEMTZU2D31602223
    Bought from
    Amazon.com
    Bought
    Jan 30, 2024
    Where
    Portland, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 48, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Anker Soundcore Q20 wireless headphones, made or sold by Anker Innovations Limited
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Jun 23, 2024, sent to the company Jun 26, 2024, published by CPSC Jul 11, 2024

    The product, in the report: Anker Soundcore A40 earbuds

    I bought Anker A40 Soundcore earbuds in May and June 22 the case was getting warm and then last night the case melted. I looked on Amazon and noticed today that there are other reports of these earbuds burning while charging. If I was not home it would have burnt my house. Please don’t let this happen to anybody else. Please issue an emergency recall on Anker batteries since I see many recalls on this issue from other Anker products.

    Model
    A40
    UPC
    ID Melted
    Serial number
    ID Melted
    Bought from
    Amazon
    Bought
    May 9, 2024
    Where
    Nesconset, New York: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Anker, made or sold by Anker Innovations Limited
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Jan 10, 2024, sent to the company Jan 16, 2024, published by CPSC Jan 30, 2024

    The product, in the report: Anker Soundcore over the ear [REDACTED] noise canceling headohones .

    Fire hazard. Anker Soundcore Q45 over the ear Bluetooth headphones . For the second time (I got a replacement before when the same thing happened ) as I was charging the headphones the charging port melted completely. Same problem both times. The cord also became almost searingly hot to the touch. Apparently I’m not alone in this [REDACTED] The product became hot enough to start a fire

    Model
    (Anker) Soundcore Space Q45
    UPC
    Don’t have
    Serial number
    Don’t have
    Where
    Brooklyn, New York: Home/Apartment/Condominium
    Who was involved
    Age 71, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Anker -Soundcore, made or sold by Anker Innovations Limited
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Oct 11, 2022, sent to the company Oct 13, 2022, published by CPSC Oct 27, 2022

    The product, in the report: Anker Technology Soundcore Life U2 Wireless Headphones - foldable and lightweight - 24 hour playtime - Bluetooth enabled

    I purchased a set of Anker Soundcore Life U2 wireless headphones on March 1, 2022 from Walmart. On September 29, 2022, they caught on fire while be charged and melted the Anker provided charging cord into the headphones charging port. The “fire” was an arcing event that caused sparks and a high temperature melt of the plastic. I unplugged them from the charging block afterwards. The charging block is a standard phone charging block NOT provided by Anker as they only sold the headphones with the charging cord. The headphones did not work after this event.

    Model
    Model A3212
    UPC
    8480610455246
    Serial number
    AEMKAS3B37202871
    Bought from
    Walmart
    Bought
    Mar 1, 2022
    Where
    Montrose, Colorado: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Anker, made or sold by Anker Technology Co., Limited.
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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11 health citations at the latest inspection cycle

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Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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