VTech cameras and photo equipment

4 reports to CPSC, the latest made Jun 5, 2023. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

4reports to CPSC
Jun 5, 2023the latest report was made
Dec 26, 2015the earliest
3with the company’s comments

Brand: VTech
Makers: VTech Communications, Inc. and VTech Electronics NA, LLCMakers, importers or sellers, as the reports name them
Product: Cameras and photo equipmentCPSC’s product type: Photographic Equipment (code 536), in Electronics: Cameras & Camcorders

Other ways the reports write the brand (1)

“Vtech kid zoom camera”

By month

1 report from July 2022 to June 2023; the most in June 2023, 1. 3 earlier reports, since December 2015, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
June 2023	1
April 2020	1
September 2017	1
December 2015	1

How badly anyone was hurt

Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
No one hurt 3 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Jun 5, 2023, sent to the company Jun 7, 2023, published by CPSC Jun 22, 2023

The product, in the report: VTech VM 5254 5 inch digital video baby monitor with adaptive night light in white

VTech baby Monitor caught on fire while it was unplugged. Completely melted from the inside out and burned a hole in my furniture. Model #vm5254. Luckily this was contained, but could be worse for another family.

Model
vm5254
Serial number
8x100277135
Bought from
Buy Buy Baby
Bought
Mar 26, 2022
Where
Monroe, Michigan: Home/Apartment/Condominium
Who was involved
Age 1, Unknown
The reporter’s relation to them
My Child
As this report names them
Brand VTech, made or sold by VTech Communications, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20230605-54BF6-2147347185. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 10, 2020, sent to the company May 8, 2020, published by CPSC May 22, 2020

The product, in the report: baby monitor parent unit

(04/08/2020) The consumer noticed that the plug did not look right. When examined, saw that the electrical wiring was burned.
The unit is burned up & the card melted into the unit. It was plugged in & just inches from where my daughter sleeps! See picture attached

Model
VM341-BU
Serial number
WT100884340
Bought from
Burlington, Virginia
Bought
Jun 2, 2018, about then
Where
Mechanicsville, Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand VTech, made or sold by VTech Communications, Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/19/2020) VTech Communications, Inc.: On May 8,2019, Ms. [REDACTED] contacted CPSC to report that the charging port of her baby monitor had melted. Later that day, a member of our Corporate Escalations Team called Ms. [REDACTED] and offered to replace her baby monitor - which was acknowledged as an acceptable resolution. A pre-paid return label was also issued to Ms. [REDACTED] so she can return the malfunctioning product to us for a formal root cause study by our engineering team.
We made a follow up call to Ms. [REDACTED] on May 18, 2020 to verify receipt of the replacement. Ms. [REDACTED] confirmed that she had received the replacement and committed to send the affected unit back to us at her earliest convenience.

CPSC report 20200410-FDAB2-1971050. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Sep 13, 2017, sent to the company Sep 20, 2017, published by CPSC Oct 11, 2017

The product, in the report: VTech Sight and Sound Baby Monitor

My daughter, 4-year-old granddaughter, and 12 week old grandson were displaced due to a fire in her apartment . It appeals that the vTech baby monitor that she received as a shower gift, exploded and caused her bedroom to go up in flames. My family is now displaced and lost everything due to this incident.

Bought
May 27, 2017
Where
Washington, District of Columbia: Home/Apartment/Condominium
Who was involved
Age 25, Female
The reporter’s relation to them
My Child
As this report names them
Brand vTech, made or sold by VTech Electronics NA, LLC
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(10/2/2017) VTech Electronics NA, LLC: Upon receipt of customer complaint, The VTech Corporate Escalation Team contacted [REDACTED] to gather additional information about her complaint to CPSC. After obtaining information surrounding the incident, VTech empathized with the unfortunate events reported, and issued a replacement product to the customer, which was accepted. Due to the nature of the claim, VTech paid freight to retrieve the product for engineering study. The product is currently in transit to our corporate office via UPS tracking number [REDACTED]. Once received, the product will undergo full study from engineering and a report on findings will be published. This along with the report from the fire department will determine next steps. At this point both parties are cooperating to understand the cause of reported event and customer appears satisfied with efforts and communication from VTech. We can continue to provide additional updates on this incident as the product study and other supporting documentation is received.

CPSC report 20170913-ADF73-2147397470. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 26, 2015, sent to the company Jan 5, 2016, published by CPSC Jan 29, 2016

The product, in the report: Vtech kid zoom camera

The Vtech kid zoom camera was purchased as a Christmas gift for our 3 year old daughter And was opened on Christmas morning. After being used for a short while the camera began to get very hot and smoke. The batteries on one side melted inside the camera. Prior to this happening the camera was functioning properly and the batteries were installed correctly.

Model
I don’t know
Bought from
Target
Bought
Dec 17, 2015
Where
Middlesex, New Jersey: Home/Apartment/Condominium
Who was involved
Age 3, Female
The reporter’s relation to them
My Child
As this report names them
Brand Vtech kid zoom camera, made or sold by VTech Electronics NA, LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/15/2016) VTech Electronics NA, LLC: The camera has an installed protective fuse. It will be blown out when there is an electronic short-circuit in the product. At that time, the battery power to the product is cut and the battery will not heat. Refer to the incident report notification; Battery on one side melted inside the camera after being used for a short while. Prior to this happening, the camera was functionally properly and batteries were installed correctly. As VTech has not gotten the product for further evaluation, the most possible cause of battery melted problem may be the battery short-circuited which cause temperature to rise.

CPSC report 20151226-7CB1F-2147425463. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

VTech cameras and photo equipment

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.