Hearth Record

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Nest, Google Nest, Nest Hello cameras and photo equipment

1 report to CPSC, the latest made Nov 16, 2021. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Nov 16, 2021the latest report was made
  • Nov 16, 2021the earliest
  • 1with the company’s comments
Brand
Nest, Google Nest, Nest Hello
Maker
Nest Labs, Inc.Makers, importers or sellers, as the reports name them
Product
Cameras and photo equipmentCPSC’s product type: Photographic Equipment (code 536), in Electronics: Cameras & Camcorders

By month

1 report from December 2020 to November 2021; the most in November 2021, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
November 20211

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Nov 16, 2021, sent to the company Nov 18, 2021, published by CPSC Dec 3, 2021

    The product, in the report: Google / Nest Hello (wired) video doorbell. Model Nest Hello (wired) UPC 813917020944

    I purchased a Nest Hello video doorbell approximately 3 years ago.

    This summer, it started rebooting when the button was pressed and not ringing the doorbell.

    After searching on-line, I found out there is a lithium ion battery in it that is not documented. It’s sealed in to the product with heavy tape, and not able to be inspected.

    Google, Nest is one of their product lines, will not repair a Nest doorbell when it is out of warranty.

    Since the product was not repairable by Google, I ordered a new battery from a reputable supplier, and opened the doorbell.

    The battery in it was not only defective, but was swollen, like the ones about to catch fire. I saved the battery in a safe place (bucket of sand, outside.)

    Not having a way to inspect a potentially hazardous battery either physically, or via software and not notifying customers of this dangerous situation is the core of my complaint.

    In the event of a fire, the doorbell is physically attached to the outside of a house, with low voltage wires penetrating the wall to the inside of the building. This could lead to an extremely hazardous situation for the customer since smoke detectors would not detect the initial onset of fire.

    Customers might also not be able to address this situation because of:

    1: Not being aware there is a dangerous battery in the product. 2: Not being able to see the problem since the battery is sealed inside the product. 3: Not being notified via software that there is a problem with the battery. 4: Google will not repair the Nest Hello doorbell when it is out of warranty. This refusal to repair it extends to replacing the battery.

    I avoided a fire by being proactive and fixing a product that the manufacturer will not support after warranty. Others might not be so lucky.

    Model
    Nest Hello (wired)
    UPC
    813917020944
    Serial number
    19AA01AE05180ZKC
    Bought from
    Bst Buy
    Bought
    May 1, 2018
    Where
    Mesa, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 53, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Nest, Google Nest, Nest Hello, made or sold by Nest Labs, Inc.
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Cameras and photo equipment

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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