Lorex cameras and photo equipment
15 reports to CPSC, the latest made Mar 2, 2019. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 15reports to CPSC
- Mar 2, 2019the latest report was made
- Sep 22, 2014the earliest
- 0with the company’s comments
- Brand
- Lorex
- Makers
- LOREX and Flir Lorex IncMakers, importers or sellers, as the reports name them
- Product
- Cameras and photo equipmentCPSC’s product type: Photographic Equipment (code 536), in Electronics: Cameras & Camcorders
Other ways the reports write the brand (5)
“Lorex Baby”, “Lorex Care ‘N’ Share baby monitor”, “Lorex Technology”, “Lorex corporation” and “Lorex video monitors”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| March 2019 | 1 |
| October 2018 | 1 |
| July 2018 | 2 |
| September 2017 | 1 |
| January 2017 | 1 |
| August 2016 | 1 |
| July 2016 | 1 |
| March 2016 | 1 |
| January 2016 | 1 |
| November 2015 | 1 |
| March 2015 | 1 |
| January 2015 | 1 |
| September 2014 | 2 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- Hurt, care not known 1 CPSC: Injury, Level of care not known
- No one hurt 11 CPSC: Incident, No Injury
- Not said 2 CPSC: Unspecified
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Mar 2, 2019, sent to the company Mar 18, 2019, published by CPSC Apr 8, 2019
The product, in the report: Home security system
The battery pack inside of the monitor exploded
- Model
- WL2750
- Serial number
- WA0214065537
- Bought from
- Best Buy
- Bought
- Dec 31, 2017, about then
- Where
- Binbrook, Canada: Home/
Apartment/ Condominium - Who was involved
- Age 31, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Lorex, made or sold by Flir Lorex Inc
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Oct 15, 2018, sent to the company Nov 20, 2018, published by CPSC Dec 6, 2018
The product, in the report: Lorex Technology Pan tilt baby camera with monitor model number, LW2451, 3”x4”, white. Model number of video monitor is WL2401.
Video monitor was used indoors to monitor kids room per instructions.
Over time, the monitor would not long fit in its cradle. Upon investigation, I could see that the case was cracked. The battery had expanded to the point that it had cracked the monitor’s. Now, the battery has expanded to the point that it looks like it will vent/explode.
- Model
- LW2451
- Bought from
- Lorex Technology
- Bought
- Nov 24, 2012
- Where
- Ashburn, Virginia: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Lorex Technology, made or sold by LOREX
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, care not known Made Jul 16, 2018, sent to the company Jul 24, 2018, published by CPSC Aug 14, 2018
The product, in the report: Monitor to security camera
The cover came off and the batteries burnt me
- Model
- I dont know
- Bought from
- Home depo
- Bought
- Jun 2, 2018
- Where
- Merrill, Oregon: Home/
Apartment/ Condominium - Who was involved
- Age 40, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Lorex video monitors, made or sold by Flir Lorex Inc
- How badly, in CPSC’s words
- Injury, Level of care not known
-
No one hurt Made Jul 10, 2018, sent to the company Jul 30, 2018, published by CPSC Aug 20, 2018
The product, in the report: Wireless camera home system with motion detection, 9 inch monitor
I was using the screens 9 inch screen to watch the camera and in the garage is hot I remember feeling it was high and then it just kind of like melted and smelt like burning after I inspected it like got fried or something so I threw it away
- Model
- Wireless camera home system with motion detection, 9 inch mo
- Bought from
- Friend, Texas
- Bought
- Jul 4, 2016
- Where
- Buda, Texas: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Lorex, made or sold by Flir Lorex Inc
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Sep 2, 2017, sent to the company Jan 10, 2018, published by CPSC Jan 26, 2018
The product, in the report: Home wireless security camera system.
After using this product for over a year the battery expanded and pushed the back of the monitor out. This battery is used as a back up if the power goes out. I have seen other products from this company with the same problem.
Battery info: JS 404380 3000mah 11.1wh 100129 20140225 3.7v
There needs to be a recall on all Lorex products with this battery.
- Model
- WL2960H
- UPC
- 06-60-6E-74-43-ee
- Serial number
- WA01140330901
- Bought from
- Best Buy, New York
- Bought
- Sep 2, 2016
- Where
- Smithtown, New York: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Lorex, made or sold by Flir Lorex Inc
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Jan 6, 2017, sent to the company Jan 17, 2017, published by CPSC Feb 1, 2017
The product, in the report: Lorex security system. Monitor Model WL2750.
I have a Lorex security system (Model WL2750) with monitor and two cameras. I went to pick up my monitor and the area where the batter is was so hot it stung my hand. I quickly let go of the monitor and it had already turned my hand bright red. The battery “door” is being pushed out from the back of the monitor because the battery is expanding so much.
I called the company and they said that they are aware of the battery issue and since I am out of warranty, they will only charge me $200 for a new system. Which is the price of this system on sale. I am very worried that these could potentially start a fire or seriously burn someone. This is the exact same issue they are having with their care n share baby monitor. I’m not sure why these have not been recalled yet.
- Model
- WL2750
- Serial number
- WA0214065953
- Bought from
- Lorex
- Bought
- Sep 9, 2014, about then
- Where
- Westland, Michigan: Home/
Apartment/ Condominium - Who was involved
- Age 29, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Lorex, made or sold by LOREX
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
Not said Made Aug 1, 2016, sent to the company Aug 9, 2016, published by CPSC Aug 30, 2016
The product, in the report: Lorex Care ‘N’ Share video baby monitors sold in bundles with cameras. The monitors contain a blue lithium polymer battery and measure about 4 inches tall by 5 inches wide. The monitors have a white plastic back and a white border. “The Lorex Baby” is printed below the monitor screen.
Swelling of the battery pack, causing its plastic casing to open or come off. We had to cut the battery wires (the battery is permanently attached to the monitor) and dispose of the battery and keep the power cord attached to the monitor in order for it to work. Since the battery pack swelling less than 6 months from start of use in March 2014, we’ve not been able to use the cordless feature.
- Bought from
- Amazon.com
- Bought
- Jan 1, 2014, about then
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Lorex Care ‘N’ Share baby monitor, made or sold by Flir Lorex Inc
- How badly, in CPSC’s words
- Unspecified
-
No one hurt Made Jul 23, 2016, sent to the company Aug 2, 2016, published by CPSC Aug 16, 2016
The product, in the report: Lorex Lb311 3.5” Handheld Video Baby LCD Monitor
I have purchased 3 of the recently recalled Lorex Lb311 3.5” Handheld Video Baby LCD Monitor. 2 of the 3 purchased have had the recall issue of the battery overheating and expanding causing the back to pop off or out. No injuries have occurred. Prompted to rely after receiving recall from Amazon.
- Model
- LB311
- UPC
- 778597003116
- Bought from
- amazon
- Bought
- Sep 1, 2015
- Where
- Kansas City, Kansas: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Lorex Baby, made or sold by LOREX
- How badly, in CPSC’s words
- Incident, No Injury
-
Not said Made Mar 9, 2016, sent to the company Mar 16, 2016, published by CPSC Mar 30, 2016
The product, in the report: Lorex 3.5” Digital Wireless LCD Color Monitor Model No WL3520
We have our Lorex WL3520 Baby Monitor plugged in by our bedside to monitor our baby through the night. We first purchased the monitor in November 2014 and between then and now we have had 3 separate battery packs expand and bust through the back of the monitor. The battery packs get very hot and begin expanding, and the latest one expanded so much that it broke the battery cover on the back of the monitor. Once the battery pack begins expanding, it will no longer hold a charge, so we have to keep the monitor plugged in at all times -- which of course does not allow us to ever move the monitor from our bedside.
- Model
- WL3520
- Serial number
- WA0514078611
- Bought from
- Amazon
- Bought
- Nov 19, 2014, about then
- Where
- Folcroft, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Lorex, made or sold by Flir Lorex Inc
- How badly, in CPSC’s words
- Unspecified
-
No one hurt Made Jan 5, 2016, sent to the company Jan 13, 2016, published by CPSC Feb 9, 2016
The product, in the report: Video Baby Monitor
I have had this monitor since March of 2015. I started using it in May/June 2015, and by August 2015, the battery was no longer holding a charge. I could not unplug it for more than 2 minutes without the handset dying. I contacted Lorex in mid August to replace the battery. A replacement was not sent out until OCTOBER! I replaced the battery and again, by December 2015 we were having issues with the battery not keeping a charge. Contacted the company again and their response this time was that this request could not be handled online. Why have technical online support if you cannot do a simple battery replacement request?! Less than 2 weeks later, the battery expanded so badly that it popped the piece out that holds the battery in (the piece is screwed in!). My husband called and the best they could do was send a replacement battery but it has a 7 business day processing time. I currently have a son that has breathing difficulties due to allergies and I need to be able to hear him through my house when he is sleeping or napping. This is unacceptable. They have a KNOWN battery issue, yet instead of fixing the issue, they continue to use the same battery for the device.
- Model
- CARE ‘N’ SHARE Series Video Baby Monitor (BB3521)
- Bought from
- https:/
/ www.lorextechnology.com/ Video-baby-monitors/ Video-ba - Bought
- Mar 19, 2015
- Where
- Prince Frederick, Maryland: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Lorex Baby, made or sold by Flir Lorex Inc
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 30, 2015, sent to the company Dec 8, 2015, published by CPSC Dec 30, 2015
The product, in the report: Video Babuy Monitor with defective rechargeable battery.
Baby Monitor has rechargeable lion battery that has expanded {blown up/out} twice. Purchased from Amazon battery blow out panel as expanded. Returned and second one did the same. DANGEROUS BATTERIES!
- Bought from
- Amazon, Washington
- Bought
- Jun 1, 2015
- Where
- Boynton Beach, Florida: Home/
Apartment/ Condominium - Who was involved
- Age 56, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Lorex, made or sold by LOREX
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Mar 31, 2015, sent to the company Apr 8, 2015, published by CPSC Apr 22, 2015
The product, in the report: Lorex WL 4320
Battery expanded wants. I contacted Lorex and was sent a replacement product and shortly after receiving new product battery is swollen and failed.
- Model
- WL4320
- Serial number
- Wa03140532185
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Age 26, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Lorex corporation, made or sold by LOREX
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 16, 2015, sent to the company Jan 27, 2015, published by CPSC Feb 10, 2015
The product, in the report: Lorex baby monitor, Model # WL4320, 4.3” digital wireless LCD color monitor - malfunctioning rechargeable battery pack
LOREX WL4320: SERIOUS BATTERY FLAW: purchased this baby monitor just under a year ago. After a few days of use, the battery would not keep a charge (NOT safe to have a baby monitor shutting off shortly after being removed from the AC cable). Got a replacement battery from Lorex. A few months later the 2nd battery wouldn’t hold a charge and expanded breaking out the battery tray cover (? fire risk). Got a 3rd battery from Lorex. Over the past week the 3rd battery is expanding again, and won’t hold a charge. CLEARLY this product should be recalled entirely as a safety risk. Please CPSC: even if the device does not catch fire, it is a risk to infants if the monitor shuts off very prematurely when on battery power-- you have an unmonitored infant. As a board certified sleep disorders specialist, let me also add how extremely dangerous this is, to have a completely unmonitored infant, when parents falsely believe their monitor is working. NOTE: after contacting Lorex today to find out about getting a 4th battery, and finding out they have a technical bulletin on this, isn’t that enough for the CSPC to force a mandatory recall and refund program for parents owning this flawed device?
- Model
- WL4320
- Serial number
- WA0314069059
- Bought from
- Amazon.com
- Bought
- Jan 16, 2014
- Where
- Chicago, Illinois: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Lorex, made or sold by LOREX
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Sep 22, 2014, sent to the company Sep 30, 2014, published by CPSC Oct 15, 2014
The product, in the report: White baby monitor with 2 cameras used to monitor children even wirelessly. http://www.lorextechnology.com/Video-baby-monitors/Video-baby-monitor---Care-n-Share-WiFi-series/prod400002.p
I purchased the Lorel Care n Share baby monitor with 2 cameras for my children. Within a month of using it the battery life was cut in half, within 2 months it had to remain on the charger. From there the sound stopped working. From there the video stopped showing live and would show a stale image that refreshed every 30 seconds or so. Now the camera is hot and not working at all and the battery is swollen. So it went from not working well to being dangerous. If you visit the Lorex Technology [REDACTED]page you can see that many many others are experiencing the same things. Lorex won’t respond via phone, e-mail or online. So many people are losing money and being exposed to dangerous products!
- Model
- WL4320
- Serial number
- WA02130812536
- Bought from
- Amazon
- Bought
- Jan 1, 2014, about then
- Where
- Spring, Texas: Home/
Apartment/ Condominium - Who was involved
- Age 30, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Lorex, made or sold by LOREX
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Sep 22, 2014, sent to the company Sep 30, 2014, published by CPSC Oct 15, 2014
The product, in the report: Lorex Care and Share Baby Monitor BB4325X
I have a Lorex baby care monitor, the BB4325X. The battery pack included with this model becomes hot and expands pushing the door off the back of the monitor. I contacted the company and they sent me a replacement monitor, then the battery pack expanded again within 2 weeks. Now I cannot get ahold of them, they don’t return calls or emails and they will not address this unsafe product.
- Model
- BB4325X
- Serial number
- WA0314069085
- Where
- Littleton, Colorado: Home/
Apartment/ Condominium - Who was involved
- Age 30, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Lorex, made or sold by LOREX
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.