Phnholun Seeker 24 Electric Bicycle e-bikes
1 report to CPSC, the latest made Oct 17, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Oct 17, 2025the latest report was made
- Oct 17, 2025the earliest
- 1with the company’s comments
- Brand
- Phnholun Seeker 24 Electric Bicycle
- Maker
- TUTTIO SPORTMakers, importers or sellers, as the reports name them
- Product
- E-bikesElectric pedal-assist bicyclesCPSC’s product type: Electric power-assisted pedal bicycles (code 5045), in Sports and Recreation: Recreational Vehicles (Unlicensed)
By month
The numbers, as a table
| Month | Reports |
|---|---|
| October 2025 | 1 |
How badly anyone was hurt
- No incident, no one hurt 1 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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No incident, no one hurt Made Oct 17, 2025, sent to the company Nov 6, 2025, published by CPSC Nov 26, 2025
The product, in the report: Phnholun Seeker 24 Electric Bicycle 24.4 inch tire 52V 1000W/1500W Motor
Sudden Lock-Up and Safety Hazard - Involving Phnholun Seeker 24 Electric Bicycle Dear Consumer Product Safety Commission,
I am submitting this letter to formally report a product malfunction and safety hazard involving a Phnholun Seeker 24 electric bicycle that resulted in physical injury to my minor child. On October 16, 2025, my 12-year-old son, [REDACTED], was riding his Phnholun Seeker 24 e-bike to school at approximately 30 miles per hour when the bike suddenly locked up without warning, causing him to be thrown over the handlebars. A passing driver stopped to assist, and his brotherwho was riding alongsidewitnessed the incident. [REDACTED] struck both sides of his head and his left thigh, sustaining a mild concussion and multiple bruises. He informed with the Pediatric nurse to rest and is still recovering. The event appears to have been caused by a sudden electrical or mechanical failure of the motor controller, consistent with other reports of Error Code 24 (motor hall sensor or controller malfunction) affecting similar e-bikes.
Product Information: Product Name: Phnholun Seeker 24 Electric Bicycle Manufacturer/Distributor: Phnholun (imported brand, origin unknown) Motor Type: Front-hub electric assist Battery: 48V lithium-ion (as sold) Purchase Date/Source: May 15, 2025 Serial Number: _______523012024050250694__________________________
Nature of the Complaint: - The product experienced a sudden and complete lock-up of the front wheel while powered on. - There were no obstructions or braking inputs at the time of failure. - After the crash, the e-bike failed to restart normally and intermittently lost power. - The malfunction created a significant risk of serious injury or death.
Actions Taken: - The incident has been reported to the CPSC via SaferProducts.gov. - The product, including the battery and controller, has been preserved for investigation. - Supporting documentation (photos of the bike will be attached for review. Requested Action: I respectfully request that the Consumer Product Safety Commission: 1. Investigate potential electrical or controller defects in the Phnholun Seeker 24 and similar models. 2. Notify the manufacturer or importer of this incident and require disclosure of any known defect reports or safety testing. 3. Consider issuing a consumer alert, inspection notice, or recall if this defect is verified.
This incident could have resulted in life-threatening injuries. Other neighborhood families have reported similar issues with other e-bike models, suggesting a broader safety problem that warrants immediate attention.
Thank you for reviewing this complaint and for your continued work to protect public safety. I am available to provide additional details or documentation upon request.
- Model
- 523012024050250694
- UPC
- N/
A - Serial number
- 523012024050250694
- Bought from
- www.tuttiosport.com
- Bought
- May 15, 2025, about then
- Where
- Aldie, Virginia: Other
- Who was involved
- Age 11, Male
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Phnholun Seeker 24 Electric Bicycle, made or sold by TUTTIO SPORT
- How badly, in CPSC’s words
- No Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.