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Jasion e-bikes

4 reports to CPSC, the latest made Jul 15, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 4reports to CPSC
  • Jul 15, 2026the latest report was made
  • Jun 4, 2024the earliest
  • 0with the company’s comments
Brand
Jasion
Maker
Shenzhen Infino Technology Co., Ltd.Makers, importers or sellers, as the reports name them
Product
E-bikesElectric pedal-assist bicyclesCPSC’s product type: Electric power-assisted pedal bicycles (code 5045), in Sports and Recreation: Recreational Vehicles (Unlicensed)

By month

3 reports from August 2025 to July 2026; the most in June 2026, 2. 1 earlier report, since June 2024, is in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
July 20261
June 20262
June 20241

How badly anyone was hurt

  • Hospital admission 1 CPSC: Injury, Hospital Admission
  • Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
  • No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. Hospital admission

    Made Jul 15, 2026, sent to the company Jul 21, 2026, published by CPSC Aug 4, 2026

    The product, in the report: Jasion retrovolt pro

    On July 10th 2026 at approximately 4-5pm, I was riding my newly purchased Jasion RetroVolt Pro e-bike. Approximately 20 days prior, I assembled the bicycle myself, strictly following the step-by-step visual and verbal instructions provided in Jasion’s official video assembly manual.The official video manual contained a severe, dangerous defect: it incorrectly demonstrated the front fork/wheel assembly facing backwards. By following the video exactly as directed, the geometry of the front end was critically compromised.While riding, the extreme force caused by the backward alignment caused the front wheel to suddenly and completely detach from the front fork dropouts without warning. This mechanical failure caused a catastrophic loss of control, throwing me violently from the bike. The impact resulted in severe physical trauma, including a broken hand that required orthopedic surgery, extensive road rash, and contusions.

    Model
    Retrovolt pro
    Bought from
    Jasionbike.com
    Where
    United States: Street or Highway
    Who was involved
    Age 22, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Jasion, made or sold by Shenzhen Infino Technology Co., Ltd.
    How badly, in CPSC’s words
    Injury, Hospital Admission
  2. Hurt, no treatment

    Made Jun 25, 2026, sent to the company Jun 29, 2026, published by CPSC Jul 14, 2026

    The product, in the report: Jasion EB7 2.0

    I am following up regarding the serious safety issue we reported with our Jasion EB7 2.0 e-bike.

    While our son was riding the bike, the front wheel came off unexpectedly, causing him to crash and sustain injuries. This was a frightening incident that could have resulted in much more serious harm.

    Although we understand you may be willing to replace the damaged parts, we do not feel that repairing this bicycle is an acceptable solution. After experiencing such a significant failure involving a critical safety component, we no longer have confidence in the safety or reliability of this particular bike.

    For that reason, we are requesting that Jasion replace the entire e-bike with a new unit rather than repairing the existing one. We believe this is the appropriate resolution given the nature of the defect and the safety risk it created.

    Model
    Eb7 2.0
    Serial number
    2509100433
    Bought from
    Jasion.bike.com, Utah
    Bought
    Dec 17, 2025, about then
    Where
    Layton, Utah: Unspecified
    Who was involved
    Age 12, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Jasion, made or sold by Shenzhen Infino Technology Co., Ltd.
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  3. No one hurt

    Made Jun 17, 2026, sent to the company Jun 23, 2026, published by CPSC Jul 9, 2026

    The product, in the report: Jason Patrol ebike

    My son was riding his 4 day old Jason Patrol ebike when the swing arm came off the frame causing him to fall.

    Model
    PATROL
    Serial number
    HBK-ND45E2U10100412
    Bought from
    Amazon
    Bought
    May 26, 2026
    Where
    BIG PINE, California: Other
    Who was involved
    Age 14, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Jasion, made or sold by Shenzhen Infino Technology Co., Ltd.
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Jun 4, 2024, sent to the company Jul 1, 2024, published by CPSC Jul 16, 2024

    The product, in the report: e-bike

    (05/27/2024) The consumer was riding the bike when the bolts that held the seat snapped.

    Model
    EB-5
    Bought from
    amazon.com
    Bought
    Apr 28, 2023
    Where
    Marcellus, Michigan: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Jasion, made or sold by Shenzhen Infino Technology Co., Ltd.
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to E-bikes

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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