Isinwheel U1 electric bike e-bikes
1 report to CPSC, the latest made Dec 19, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Dec 19, 2025the latest report was made
- Dec 19, 2025the earliest
- 0with the company’s comments
- Brand
- Isinwheel U1 electric bike
- Maker
- X FUTURE INC.Makers, importers or sellers, as the reports name them
- Product
- E-bikesElectric pedal-assist bicyclesCPSC’s product type: Electric power-assisted pedal bicycles (code 5045), in Sports and Recreation: Recreational Vehicles (Unlicensed)
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2025 | 1 |
How badly anyone was hurt
- No incident, no one hurt 1 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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No incident, no one hurt Made Dec 19, 2025, sent to the company Dec 29, 2025, published by CPSC Jan 13, 2026
The product, in the report: Isinwheel U1 electric bike for adults 750 W peak motor, 20 MPH Sold by : Isinwheel direct Supplied by: Other
We purchased an electric bicycle from Amazon in November 2024 as a Christmas gift for our child. The product was assembled and briefly tested by an adult prior to Christmas by riding it once around the block for less than one minute to confirm it functioned. It operated normally at that time.
On Christmas Day, our child rode the electric bike for a short period, approximately 1520 minutes total, on flat residential streets. No issues were observed at that time. Due to living in Washington State, where weather conditions are rainy for much of the year, and due to our childs school and sports schedule, the bike was not used again for several months.
In early spring 2025, when weather conditions improved, the bike was ridden a few additional times. Shortly thereafter, one of the tires failed and went flat during normal use. A replacement tire was purchased and installed. The bike was then used again briefly.
Within weeks of the tire replacement, the electric bike began experiencing a significant loss of power. The motor would no longer reach its advertised or expected speed (approximately 21 mph), struggled to accelerate, and appeared to have an electrical or motor failure. This occurred during normal, light use by a child rider on flat terrain. No modifications were made to the bike, and it was not abused, overloaded, or used in extreme conditions.
Although no physical injury occurred, the sudden loss of power during operation presents a safety risk, particularly for a child rider, as unexpected deceleration or failure in traffic or near vehicles could result in serious injury. The product failed well within what would be considered reasonable consumer use and longevity.
Multiple attempts were made to resolve the issue through the retailer and seller, but the seller was unresponsive. The bike remains in excellent physical condition and is no longer used due to safety concerns.
UPDATED ON 1/5/2026: [Since submitting my report, I want to formally document that I am unable to obtain any resolution through Amazon, despite extensive attempts.
Amazon has: • Refused to escalate this matter to its internal escalation or safety teams • Refused to provide contact information for any escalation department • Closed all A-to-Z Guarantee requests without accurately reflecting the history of seller non-responsiveness • Directed me back to a third-party seller who is no longer reachable and has since been removed from Amazon’s platform
I filed a formal complaint with the Washington State Attorney General’s Office (Complaint File #708550). Amazon responded through that process but did not address the seller’s lack of responsiveness, the inability to obtain manufacturer support, or Amazon’s own role as the marketplace that facilitated the sale. The Attorney General’s informal resolution process is now closed.
Amazon has confirmed to me directly that they no longer have access to certain manufacturer or seller details, as the seller has been removed from their website. As a result, I am unable to provide some of the information requested in the product identification sections of the CPSC form because neither Amazon nor the seller can supply it.
The electric bike remains in my possession, unused and stored, due to safety concerns following mechanical and performance failures. I am not seeking sales, promotional, or warranty contact — only accountability and acknowledgment of the safety issues reported.]
- Model
- Amazon
- Bought from
- Amazon.com
- Bought
- Nov 24, 2024
- Where
- Lacey, Washington: Home/
Apartment/ Condominium - Who was involved
- Age 13, Unspecified
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Isinwheel U1 electric bike, made or sold by X FUTURE INC.
- How badly, in CPSC’s words
- No Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.