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Aventon e-bikes

5 reports to CPSC, the latest made Mar 2, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 5reports to CPSC
  • Mar 2, 2026the latest report was made
  • Aug 7, 2024the earliest
  • 0with the company’s comments
Brand
Aventon
Maker
RIDE AVENTONMakers, importers or sellers, as the reports name them
Product
E-bikesElectric pedal-assist bicyclesCPSC’s product type: Electric power-assisted pedal bicycles (code 5045), in Sports and Recreation: Recreational Vehicles (Unlicensed)

By month

3 reports from April 2025 to March 2026; the most in March 2026, 1. 2 earlier reports, since August 2024, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
March 20261
November 20251
June 20251
September 20241
August 20241

How badly anyone was hurt

  • Hurt, no treatment 3 CPSC: Injury, No First Aid or Medical Attention Received
  • No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. Hurt, no treatment

    Made Mar 2, 2026, sent to the company Mar 5, 2026, published by CPSC Mar 19, 2026

    The product, in the report: White Aventon Pace 500.2 Large Step Through Model and White Aventon Pace 500.3 Large step through model

    Product Information:

    Product Type: Electric Bicycle (e-bike)

    Manufacturer: Ride Aventon, Inc.

    Brand/Model: Pace 500.2 and Pace 500.3

    Incident Description: This report concerns a recurring, catastrophic electrical failure involving the battery-to-frame terminal connection on Aventon Pace 500 series e-bikes.

    In late 2023, my Pace 500.2 suffered a thermal event where the battery terminals melted and fused the battery to the frame. The manufacturer replaced the unit with a Pace 500.3 in January 2024. In December 2025, with fewer than 800 miles of use, the replacement unit suffered the exact same failure.

    The electrical terminals reached temperatures high enough to melt high-density plastic and weld metal components together while the bike was in operation. This occurred during normal use and was not preceded by any impact or improper handling. This is a systemic design or manufacturing defect that creates a significant fire and burn hazard.

    Key Safety Concerns:

    Thermal Runaway Risk: The heat generated at the terminal interface is sufficient to melt the battery casing, posing a direct risk of lithium-ion battery ignition.

    Pattern of Defect: This failure has occurred on two different model generations (.2 and .3), suggesting the manufacturer has not successfully addressed the underlying electrical resistance issue.

    Inability to De-energize: Because the terminals “fuse” together, the battery cannot be removed from the frame in the event of a fire, preventing the user from isolating the fuel source from a home or garage.

    Manufacturer Response: Despite acknowledging the “scorching” and melting, Aventon has declined to repair or replace the unit, claiming the original purchase warranty has expired. They have suggested third-party refurbishment at my own expense, despite the recurring nature of this fire hazard.

    Model
    Pace 500.2/Pace 500.3
    Serial number
    PE3E2214
    Bought from
    Sports Basement Berkeley
    Bought
    Jan 15, 2024, about then
    Where
    Oakland, California: Home/Apartment/Condominium
    Who was involved
    Age 27, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Aventon, made or sold by RIDE AVENTON
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  2. Hurt, no treatment

    Made Nov 25, 2025, sent to the company Nov 26, 2025, published by CPSC Dec 11, 2025

    The product, in the report: Aventon Level Step-Over electric bike Brand: Aventon Model: Level Usage: City Color: Grey Year: 2023 Mileage: 106mi Weight: 60lb Frame type: Closed Sizing Manufacturer’s size: S (ideal for people between 4ft 11in and 5ft 7in) Seat tube length: 39 cm Stand-over height: 76cm Equipment & Accessories Rack position: Rear https://upway.co/products/aventon-level-ued52?syclid=772823d1-c795-473b-9ebd-25c440dcd6f1&variant=46815470125283

    We purchased a used Aventon Level 1 e-bike from Upway. Within days it began experiencing an error where it would unintentionally accelerate without user input briefly. Occasionally it would show Error 22 (throttle error). We had the throttle replaced at our local bike shop under Upway’s warranty thinking it was a sticky or damaged throttle, but the issue persisted, happening very intermittently. On Oct 16, 2025, I was using this ebike on a public street when it suddenly began accelerating from a standstill and this time did not stop quickly. I quickly dismounted and spent the next moments attempting to keep control of the bike, while it continously accelerated with nothing touching the throttle, going in a circle until I was forced to throw the bike to the ground so I could turn it off. I received scrapes and bruises from the rough handling of the bike, but this could have been much worse -- I could have careened into traffic and been killed or seriously injured.

    I reached out to Upway and then Aventon for some resolution and Aventon responded with an overly onerous and aggressive legal agreement to replace the bike and silence any discussion of this incident, including not allowing warranty or claims on the replacement bike.

    I also read about a recall for a similar issue on Aventon’s Sinch line of bikes around the same time this bike was manufactured, making me worry that common components could make this issue be more widespread.

    Model
    Level
    Serial number
    J22B0244
    Bought from
    Upway
    Bought
    Aug 16, 2025
    Where
    Brookline, Massachusetts: Street or Highway
    Who was involved
    Age 28, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Aventon, made or sold by RIDE AVENTON
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  3. No one hurt

    Made Jun 27, 2025, sent to the company Jul 1, 2025, published by CPSC Jul 16, 2025

    The product, in the report: Aventon Level 3 step-thru electric bike, white, medium size with 27.5 wheels and 36 v 500w power. Four e.mails to Aventon have been answered by a non-human with no response.

    Riding new electric bike at medium speed @10 mph. The bike is equipped with a robust rear internal lock. I pushed control button to see menu and the bike suddenly stopped throwing me forward. I was not injured. The lock engaged.

    Model
    Level 3
    Serial number
    B34L4115
    Bought from
    Cit-e Bikes
    Bought
    Apr 22, 2025, about then
    Where
    Canada: Street or Highway
    Who was involved
    Age 82, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Aventon, made or sold by RIDE AVENTON
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Sep 18, 2024, sent to the company Sep 23, 2024, published by CPSC Oct 7, 2024

    The product, in the report: Aventon Pace 500.2 step-through ebike m/l teal

    Ebike battery terminal melted in use. Bike showed 0% state of charge and reduced power while riding momentarily then appeared to work normally. Then, when removing the battery for charging it was difficult to remove and signs of overheating were seen. Female terminal is discolored, male terminal appears to have plastic melted to it.

    Model
    Pace 500.2 step through
    Serial number
    JE22E2568A
    Bought from
    Greenline Cycles, Chico CA
    Bought
    Aug 12, 2022
    Where
    Chico, California: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Aventon, made or sold by RIDE AVENTON
    How badly, in CPSC’s words
    Incident, No Injury
  5. Hurt, no treatment

    Made Aug 7, 2024, sent to the company Aug 12, 2024, published by CPSC Aug 26, 2024

    The product, in the report: Aventon Pace 500.2 green electric bike

    Aventon Pace 500.2 suddenly accelerates from a dead stop. This is the 4th time this has occurred. Bike was recently tuned up by Aventon authorized repair shop and problem still persists. Issue tends to happen after riding more than one hour.

    Model
    Pace 500.2
    Serial number
    J22C0505
    Bought from
    Mill Race Cyclery
    Bought
    Apr 10, 2023
    Where
    Flint, Michigan: Street or Highway
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Aventon, made or sold by RIDE AVENTON
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to E-bikes

How to read a record

Four things every record does, shown on an example record made up for this guide.

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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