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woom bicycles and bicycle parts

3 reports to CPSC, the latest made Sep 28, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 3reports to CPSC
  • Sep 28, 2026the latest report was made
  • Mar 20, 2023the earliest
  • 2with the company’s comments
Brand
woom
Maker
woombikesUSA, LLCMakers, importers or sellers, as the reports name them
Product
Bicycles and bicycle partsNot mountain or all-terrain bicyclesCPSC’s product type: Bicycles and Accessories, (Excl.mountain or All-terrain) (code 5040), in Sports and Recreation: Cycling, Scooters, Skateboards & Skates

By month

1 report from October 2025 to September 2026; the most in September 2026, 1. 2 earlier reports, since March 2023, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
September 20261
November 20231
March 20231

How badly anyone was hurt

  • Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
  • Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
  • No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. Hurt, no treatment

    Made Sep 28, 2026, sent to the company Oct 5, 2026, published by CPSC Oct 20, 2026

    The product, in the report: The products are two woom KIDS’ bicycle helmets designed for children. Helmet 1: Brand: woom Product name: KIDS’ Helmet (USA) Color: woom green Size: Medium (M) Quantity: 1 Helmet 2: Brand: woom Product name: KIDS’ Helmet Color: sky blue Size: Medium (M) Quantity: 1 Both helmets use a rear tightening/adjustment mechanism to secure and properly fit the helmet to the child’s head. The same part of this rear adjustment mechanism broke on both helmets. These were two separate helmets purchased from woom. I have the purchase records, photographs of both helmets, and photographs showing where the rear adjustment mechanisms failed.

    I purchased two woom children’s bicycle helmets, and both helmets experienced the same failure in the rear tightening/adjustment mechanism.

    The helmets were being used by children for normal bicycle riding. I noticed that the plastic component in the rear adjustment system had broken, which meant the helmet could no longer be tightened and adjusted properly for a secure fit.

    After discovering the failure on one helmet, I inspected the second woom helmet and found that it had broken in the same location. I then compared the rear adjustment mechanisms with other children’s helmets that we own and found that the other helmets use a noticeably stronger and more substantial tightening mechanism.

    No injury occurred. However, I am reporting this because the rear adjustment/retention mechanism is an important part of maintaining a proper and secure helmet fit. I am concerned that if this component breaks during use or goes unnoticed, the helmet may not remain properly fitted on a child’s head and may not function as intended in the event of a fall or crash.

    Both helmets were used under normal conditions. The fact that two separate helmets failed at the same component raises a concern for me about the durability of the plastic used in the rear adjustment mechanism.

    Model
    kids helmet usa
    Bought from
    woom.com
    Bought
    May 16, 2023, about then
    Where
    Frisco, Texas: Home/Apartment/Condominium
    Who was involved
    Age 5, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand woom, made or sold by woombikesUSA, LLC
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  2. No incident, no one hurt

    Made Nov 29, 2023, sent to the company Dec 4, 2023, published by CPSC Dec 18, 2023

    The product, in the report: Woom is the brand, it’s considered “premium” I guess, the model is their smallest bike with no pedals and it’s called the One, as in starter bike.

    We bought a Woom One bike that had a faulty handlebar/stem and their customer service resisted fixing it but eventually sent us a new pair of handlebars which didn’t fix the problem. Essentially no amount of torque could be applied to keep the bars tight and in place so my sons new bike had handlebars that were so loose that steering wasn’t possible. Their current fix seems to be glue to lock the handlebars to the stem.

    Model
    One
    UPC
    NA
    Serial number
    Not serialized from what I can see
    Bought from
    Woom.com
    Bought
    Sep 24, 2021
    Where
    Salt Lake City, Utah: Home/Apartment/Condominium
    Who was involved
    Age 2, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Woom, made or sold by woombikesUSA, LLC
    How badly, in CPSC’s words
    No Incident, No Injury
  3. Seen by a doctor or nurse

    Made Mar 20, 2023, sent to the company Mar 23, 2023, published by CPSC Apr 7, 2023

    The product, in the report: red woom 6 bike, a 26” child’s bicycle, purchased on Feb 26, 2021 (woom [REDACTED])

    In February 2023 during a family bike ride, my 5th grade daughter crashed when her woom 6 bike’s Vario stem and handlebars unexpectedly separated from the steerer tube while she was riding up a small hill with a gentle incline on a paved bike trail a few blocks from our home. I was riding directly behind her and witnessed the accident. She was seated, fortunately was going slow (~5 mpg) and wearing a bike helment and wasn’t seriously injured, though she had nasty bruises on her leg, hip and elbow. I noted that a single stem bolt attached the stem to the steerer tube, but as nothing seemed out of place with the bolt, threads, stem, or steerer tube, I reinstalled the stem, tightened the single stem bolt firmly, and she was able to ride home.

    My daughter lost control and crashed her bike again on Thursday March 9th, 2023 when the stem and handlebars unexpectedly separated from the steerer tube of her woom 6 bike while she was riding to school (riding on a sidewalk up a different small hill across the street from her elementary school). She scraped her chin and elbow, got a bloody lip, hit her head and cracked her bike helmet visor, and bruised her hip. She had to rely on the crossing guard to help her up, and a passing adult to help drag her bike the remaining distance to school where the nurse helped her. She was not hospitalized, and we picked her and the bike up after school.

    I believe there should be a recall of the stem. We purchased our woom 6 in Feb, 2021. While I haven’t found a recall notice about woom’s Vario stem, I noted a prior recall for the front fork of woom 4, 5 and 6 sold from from August 2018 through March 2019 (recall # 20-728, dated March 19, 2020). I also observed that the woom 1+ through 6 bikes currently for sale on woom’s website all have two stem bolts on the side, as well as an additional retention bolt on the top of the stem that connects to a nut inside the stem, which I assume is a significantly more secure design than the stem on our daughter’s woom 6 bike.

    To woom’s credit, they did ship me a new woom 6 free of charge, reimbursed me for the cost of a replacement helmet, and offered to reimburse for the cost of professional assembly. However, when I asked a member of their Customer Experience team about a recall they were noncommittal and said they’d notify their safety team.

    Model
    woom original 6
    Serial number
    frame# 170920 3E2278
    Bought from
    https://woom.com/en_US/bikes
    Bought
    Feb 26, 2021
    Where
    Arlington, Virginia: Street or Highway
    Who was involved
    Age 10, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand woom, made or sold by woombikesUSA, LLC
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Bicycles and bicycle parts

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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