Bontrager bicycles and bicycle parts

9 reports to CPSC, the latest made Jun 22, 2021. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

9reports to CPSC
Jun 22, 2021the latest report was made
Oct 16, 2011the earliest
9with the company’s comments

Brand: Bontrager
Maker: TREK BICYCLE CORPORATIONMakers, importers or sellers, as the reports name them
Product: Bicycles and bicycle partsNot mountain or all-terrain bicyclesCPSC’s product type: Bicycles and Accessories, (Excl.mountain or All-terrain) (code 5040), in Sports and Recreation: Cycling, Scooters, Skateboards & Skates

Other ways the reports write the brand (2)

“Bontrager / Trek” and “Bontrager Race X Lite wheels”

By month

1 report from July 2020 to June 2021; the most in June 2021, 1. 8 earlier reports, since October 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
June 2021	1
January 2015	1
January 2013	2
July 2012	1
June 2012	1
March 2012	1
October 2011	2

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
No one hurt 8 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Jun 22, 2021, sent to the company Jun 25, 2021, published by CPSC Jul 12, 2021

The product, in the report: Bontrager Satellite City pedals (for bike) Model ZTR02

You sent me a recall notice about Bontrager Satellite City Pedals, but offer unsatisfactory support when making a claim from a local retailer. You say do not ride the bike it the 2Tr02 is installed. I verified that the pedals on my bike match the recall notice. So I call the Trek Local Retailer for a swap out of pedals. To much of my demise, the Local Trek Retailer must take a photograph of the defective pedal, send the picture to Trek, and I must wait a couple of weeks for the two of you, Trek and Local Retailer to resolve the warranty issue. In the meantime, I must wait for you to respond, perhaps several weeks for the process resolution. Totally unacceptable! I expected the Local Retailer to verify the defective pedal, swap out to an approved safety pedal and off I go in a matter of a couple hours or overnight at the most. However, the current procedures require me to stay off the bike and wait for Trek and the Local retailer to resolve who is at fault before I receive adequate remedy. Who really cares about the in-store credit of $20. Just send me $20 ASAP and I’ll go on-line to [REDACTED] and order a pair of pedals that are safe for operation and forget about the weeks it take for you and the Local Retailer to resolve the issue.

Model
ZTR02
Serial number
ZTR02
Bought from
Hub Bicycles Roseville
Bought
Dec 15, 2020, about then
Where
Rocklin, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Bontrager, made or sold by TREK BICYCLE CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/29/2021) TREK BICYCLE CORPORATION: Trek Bicycle Corporation (“Trek”) acknowledges receipt of Report No. 20210622-F36FC-2147363345 involving Bontrager Satellite pedals, manufactured and/or distributed by Trek. Trek is committed to the quality and safety of its products. Trek was in contact with this consumer prior to the receipt of this report and resolved this issue through our warranty process. Trek encourages any consumer with a product concern or question to visit their local Trek retailer or call the Trek Customer Care team at 1-800-585-8735.

CPSC report 20210622-F36FC-2147363345. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 14, 2015, sent to the company Jan 30, 2015, published by CPSC Feb 24, 2015

The product, in the report: Bontrager Race Light Wheels

I bought a set of Bontrager Race Light (RL) bicycle wheels. The rear wheel developed cracks around the rear spoke holes and was on the verge of failure.

Where
Reston, Virginia: Street or Highway
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Bontrager, made or sold by TREK BICYCLE CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/12/2015) TREK BICYCLE CORPORATION: Trek is committed to the quality and safety of its products. Trek replaced the rear wheel on this consumer’s bicycle through Trek’s warranty process prior to Trek’s receipt of this report. We encourage any consumer with a product concern or question to contact their authorized local Trek dealer or Trek Customer Service at 1-800-313-8735.

CPSC report 20150114-5386D-2147436500. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 29, 2013, sent to the company Feb 20, 2013, published by CPSC Mar 14, 2013

The product, in the report: Bontrager race lite bike wheel

I have a Trek bycicle that has Bontrager Race Lite wheels on it, from 2005. The bike has less than 1500 miles on it (not much as far as bikes go) and has been garraged or in dry storage the whole time it has been owned. The spoke nipples on the wheels have cracked and corroded. They haven’t been exposed to toxic chemicals, bad weather, or unusual conditions, or over used to true the wheels (wheels have only been trued two times) they just corrded fron the inside out. Normal spoke nipples don’t do this, and will last the lifetime of the bike. I have switched wheels when I noticed to avoid a catastrofic crash. I first noticed them when inspecting the bike in Dec 2012. Since looking into this, have found several other people who have had the same issue with bontrager race lite wheels spoke nipples, so I felt it was worth reporting.

Bought from
private party
Bought
Jun 18, 2006, about then
Where
Everett, Washington: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Bontrager, made or sold by TREK BICYCLE CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/5/2013) TREK BICYCLE CORPORATION: Trek is committed to the quality and safety of its products. We encourage any consumer with a product concern or question to contact their authorized local Trek dealer or Trek Customer Service at 1-800-313-8735.

CPSC report 20130129-CD322-2147459330. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 29, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

The product, in the report: Bontrage Racelite XL wheels that came equipped on a 2009 Trek Madone 5.9 racing bicycle with S/N WTU296T064D

In 2009 I purchased and high end racing bicycle from Trek. The model is the 2009 Trek Madone 6.5 equipped with Bontrager Racelite XL wheels. I used the bike for about 2,500 miles when in 2010 while getting ready for a weekly club ride, I notice cracks around several spoke holes on the rear wheel rim. The cracks were severe enough to significantly lift and distort the surface of the rim. Needless to say, I chose not to ride that evening. The bike shop that I bought the bike from promptly reported the failure to Trek and within a few days I had a new wheel. I recently was browsing and popular cycling forum (www.roadbikereviews.com) and read a posting about the same wheels failing during a ride where the rider was thrown from his bike. Post crash inspection of the wheels revealed corrosion and cracking of spoke nipples. Several other posters also complained of noticing corrosion of the nipples during regular maintenance and cleaning, many of which were at low mileage. A further search regarding wheel rim and/or spoke failures resulted in numerous postings by others who have experienced the similar defects. I suggest CPSC open an investigation.

Model
Bontrager Racelite XL
Serial number
WTU296T064D
Bought from
Orrville Cycling and Fitness
Bought
Jul 31, 2009, about then
Where
Ohio: Other
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Bontrager, made or sold by TREK BICYCLE CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/21/2013) TREK BICYCLE CORPORATION: Trek is committed to the quality and safety of its products. Trek replaced the wheel on this consumer’s bicycle through Trek’s warranty process years ago. We encourage any consumer with a product concern or question to contact their authorized local Trek dealer or Trek Customer Service at 1-800-313-8735.

CPSC report 20130129-FC53C-2147459332. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 25, 2012, sent to the company Aug 10, 2012, published by CPSC Aug 24, 2012

The product, in the report: Front and rear wheels for bicycle

I have submitted a warranty claim to TREK to replace Bontrager Race X Lite wheels that have failed due to dangerous design. Cracks have appeared along the rim of front and rear wheels between the spoke insert locations, making it impossible to true the wheels. If wheels go out of alignment the rider may be unable to control the bike, and crash. I use this bike in competition and fear that it will fail at high speed.
I filed warranty claim at TREK store in Portsmouth, New Hampshire, which was denied. I also complained via TREK online customer service line. I have followed up with formal letter to the CEO of TREK, but not yet heard a reply.

Model
Bontrager Race X Lite
UPC
unknown
Serial number
unknown
Bought from
Private Party
Bought
Jul 20, 2011, about then
Where
Newburyport, Massachusetts: Street or Highway
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Bontrager, made or sold by TREK BICYCLE CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/17/2012) TREK BICYCLE CORPORATION: Trek is committed to the quality and safety of its products. Trek contacted this consumer and addressed his issue prior to Trek’s receipt of this report. We encourage any consumer with a product concern or question to contact their authorized local Trek dealer or Trek Customer Service at 1-800-313-8735.

CPSC report 20120725-D903C-2147465393. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Jun 5, 2012, sent to the company Jun 13, 2012, published by CPSC Jul 4, 2012

The product, in the report: Bontrager Race X Lite Wheels for a Road Bike

While riding my bike on San Miguel Road in Newport Beach, CA 1/3 of the front spokes of my Bontrager Race X Elite wheels broke. This forced the bike to suddenly stop and slammed me into the ground face first. I was then hospitalized with the following injuries:
Fracture to my right orbit and cheek bone Sixth cranial nerve damage causing double vision Broken Nose Shattered Sinus cavity Road rash on my neck, shoulder and leg Concussion Lacerations on my chin and fingers. Nerve damage in both shoulders

Model
Race X Lite
Where
Newport Beach, California: Street or Highway
Who was involved
Age 46, Male
The reporter’s relation to them
Self
As this report names them
Brand Bontrager, made or sold by TREK BICYCLE CORPORATION
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(6/25/2012) TREK BICYCLE CORPORATION: Trek is committed to the quality and safety of its products. We encourage any consumer with a product concern or question to contact their authorized local Trek dealer or Trek Customer Service at 1-800-313-8735.

CPSC report 20120529-8A566-2147467165. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 21, 2012, sent to the company Apr 5, 2012, published by CPSC Apr 19, 2012

The product, in the report: Bicycle hub/wheel rims

Caller was riding his bicycle when the hub flange broke which released two spokes which caused the wheel not to be true. It is a good centimeter out of true.
Rear wheel locked- rider avoided a crash due to land speed at time of failure. Rider/caller had to get off bike.
These Race X Lite Wheels, Hub flange manufactured by DT Swiss but without the DT Swiss logo for the Bontrager hubs.
Caller located another report at saferproducts regarding this same hub flange and would like this flange investigated and recalled.
Rider/caller called [REDACTED] at Trek Tech Support, who acknowledged this as a known problem since 2006 or 2007 and added that the rims will crack around the spoke holes, also. He started that they continued to distribute to consumers the faulty wheels through 2010 (secretly and verbally to dealers) extending warranty to 5 years. This call indicates the need to recall the entire wheel set (front and rear).

Model
Bontroger X Lite wheel set factory installed on Trek 5.9
Serial number
WL3120172
Bought from
Village Cycle Sports, Illinois
Bought
Sep 15, 2004, about then
Where
Lawrence, Kansas: Other Public Property/Office
Who was involved
Age 51, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Bontrager Race X Lite wheels, made or sold by TREK BICYCLE CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/18/2012) TREK BICYCLE CORPORATION: Trek is committed to the quality and safety of its products. Trek disputes the accuracy of the reported communications between Trek and the customer. Consumers interested in reviewing warranty information for a Trek product may refer to their owner’s manual or Trek’s website, <a href=”http://www.trekbikes.com” target=”_blank”>www.trekbikes.com</a>. We also encourage any consumer with a product concern or question to contact their authorized local Trek dealer or Trek Customer Service at 1-800-313-8735.

CPSC report 20120321-BE706-1238977. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 25, 2011, sent to the company Nov 2, 2011, published by CPSC Nov 25, 2011

The product, in the report: Bontrager Racelite rear wheel with DT Swiss hub. 12 spoke/hole wheel hub. Purchased with my Trek 5200 bike.

DT Swiss hub on my rear Bontrager Racelite wheel broke for no reason. Luckily, it was at the end of a ride. If it had happened at high speeds, it could have caused serious injuries. It is a known problem by Bontrager (incidents are reported all over the web), but their dealers claim they have stopped replacing the defective products.

Bought from
Richardson Bike Mart
Bought
Oct 5, 2004, about then
Where
Richardson, Texas: Street or Highway
Who was involved
Age 36, Male
The reporter’s relation to them
Self
As this report names them
Brand Bontrager / Trek, made or sold by TREK BICYCLE CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/7/2011) TREK BICYCLE CORPORATION: Trek is committed to the quality and safety of its products. We encourage any consumer with a product concern or question to contact their authorized local Trek dealer or Trek Customer Service at 1-800-313-8735. (11/16/2011) TREK BICYCLE CORPORATION: Trek is committed to the quality and safety of its products. Consumers interested in reviewing warranty information for a Trek product may refer to their owner’s manual or Trek’s website, www.trekbikes.com. We also encourage any consumer with a product or warranty concern or question to contact their authorized local Trek dealer or Trek Customer Service at 1-800-313-8735.

CPSC report 20111025-25CD7-2147473955. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 16, 2011, sent to the company Oct 24, 2011, published by CPSC Nov 7, 2011

The product, in the report: Bike front wheel hub

Front Hub broke on my Bontrager Race X Lite Aero wheelset

Model
Bontrager Race X Lite Aero wheelset
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Bontrager, made or sold by TREK BICYCLE CORPORATION
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/15/2011) TREK BICYCLE CORPORATION: Trek is committed to the quality and safety of its products. We encourage any consumer with a product concern or question to contact their authorized local Trek dealer or Trek Customer Service at 1-800-313-8735.

CPSC report 20111016-AD366-2147474282. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Bontrager bicycles and bicycle parts

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.