Microsoft fitness trackers

The reports, as CPSC published them

1. Hurt, care not known

   Made May 12, 2017 · , sent to the company Jun 23, 2017 · , published by CPSC Jul 10, 2017

   The product, in the report: Microsoft Band 2 - Fitness Tracker

   Dear US Consumer Product Safety Commission: Enclosed, please find information our office received as a consumer complaint. We are processing this complaint through our Informal Complaint Resolution Service. We are forwarding you a copy for your information because it may include information of interest to your agency. If you have questions about this complaint, please contact the Consumer Resource Center by email at [REDACTED]. Please include the complaint number given above on any correspondence to our office.

   Sincerely,

   [REDACTED] Consumer Services Coordinator Consumer Protection Division [REDACTED] for in-state callers [REDACTED] for out-of-state callers

   --------------------------------------------------------------------------------

   Microsoft Service ID: 1373143098 The Microsoft Band 2 has a known strap failure which exposes the electronic sensors to the skin causing irritation. Microsoft discontinued production of the Band 2 in the summer because of this failure and refuse to honor warranties after one year even though this is a known safety issue. Microsoft should have to recall, replace or refund all users of the Microsoft Band 2 in insure the safety of the purchasers of their product. Copy of Safety request letter sent to Microsoft via e-mail below: They refuse to respond to their defective product or the safety concerns of the purchasers. [REDACTED], Thank you again for your quick responses. I appreciate you answering my questions. I do understand that you cannot speak to the rash I get when using my Microsoft Band 2 with the defective strap but you really did not answer my concerns with respect to product safety so I will be more pointed with my questions. Please respond to the questions below and understanding that you might not be able to answer the questions, please forward them to someone who can. It is reasonable to expect answers from a major corporation such as Microsoft with respect to consumer safety for a product with obvious physical defects that continued use may expose users to unsafe situations.

   Question 1: Does Microsoft think that it is safe for a Microsoft Band 2 owner with a defective strap or strap failure to continue to use the product?

   Question 2: What are the safety concerns for owners whom choose to continue to use this product with strap failure?

   Question 3: Why has Microsoft NOT recalled all Band 2’s in-so-far as the strap failure is a result of a design flaw and the subsequent continued use of the product appears to NOT be recommended as per the link https://support.microsoft.com/en-us/help/4000352/band-safety-guide “Product Safety Guide for Microsoft Band and Microsoft Band 2”?

   I think Microsoft should notify all Microsoft Band 2 owners that have and will experience strap failure of any and all safety concerns with continued use of the product.

   Again, I understand you may not be able to respond to these questions but as a concerned consumer I demand answers with respect to safety with continued use. I also believe all owners of this product have the right to know if this product is SAFE after strap failure.

   CC: U.S. Consumer Product Safety Commission, Report #20170477-3881C-2147404496, submitted 04-11- 2017 Again, Thank you for your quick response and follow up, I await a response from someone within Microsoft who can answer my questions. Thank you, [REDACTED] [REDACTED] [REDACTED] [REDACTED]

   Model

   Band 2

   Bought

   Nov 30, 2016

   Where

   Erda, Utah: Unspecified

   Who was involved

   Unknown

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Microsoft, made or sold by Microsoft Corporation

   How badly, in CPSC’s words

   Injury, Level of care not known

CPSC’s disclaimer

Sources