Apple fitness trackers

The reports, as CPSC published them

1. First aid

   Made Mar 12, 2021 · , sent to the company Mar 22, 2021 · , published by CPSC Apr 5, 2021

   The product, in the report: Apple Watch Sports Edition Series 6 Space Gray Aluminum Case Black Sport Band 44MM Model A2292 UPC 190199883659

   Hi,

   I got my Apple Watch SE6 in Jan 2021. Since it’s the latest “SE6” version and specifically designed for “Fitness and Sports”, I wear it to track all my physical activities. Last weekend (March 5, 2021) I was snowboarding with the “snowboarding mode” on. I took a small side hit jump and landed without falling. However, during the landing, my left wrist with the watch was squeezed in-between my chest and thigh, and somehow I felt a little pain on my wrist. I looked at the watch and it was still functioning and intact. Therefore, I did not pay much attention.

   However, the pain started to grow so I took off the watch. Surprisingly, I found the back of the watch completely shattered, with glass pieces inside my skin. I was surprised to find that Apple does not use an impact-resistant glass that can withstand accidental force without shattering into pieces, like [REDACTED]. I mean, the watch was under normal usage, the impact was not big, nor did I hit anything hard, the front of the watch was completely intact, and the watch was still functioning fine. There might be a lot of variables which led to this extremely unlucky incident. However, the watch has a snowboarding workout option for a reason, and I was not doing anything way out of the ordinary.

   I called Apple customer care but the engineers responded that this is a rare case, and all they could do is to repair it. They said customers should assume risks wearing it. However, even if I get a replacement, this could happen again, not only to me but to anyone. I was hoping Apple can handle this case more seriously, improve the design or change the type of material to protect the users.

   My point is, the incident is strange that only the back of the watch shattered, while the watch is still functioning and intact. If the impact was that big, shouldn’t the front side be broken/cracked as well? As I mentioned, I did not even fall or hit anything hard. The watch might have a “perfect collision” which buffered the impact in-between my body and broke only the underside?

   As attached images / videos.

   Model

   A2292

   UPC

   190199883659

   Serial number

   GY7DRC8GQ1RP

   Where

   United States: Place of Recreation or Sports

   Who was involved

   Age 38, Male

   The reporter’s relation to them

   Self

   As this report names them

   Brand Apple, made or sold by Apple Inc.

   How badly, in CPSC’s words

   Injury, First Aid Received by Non-Medical Professional

2. First aid

   Made Oct 6, 2017 · , sent to the company Feb 16, 2018 · , published by CPSC Mar 5, 2018

   The product, in the report: Apple Watch generation 1

   I purchased an Apple Watch, 1st generation, the day they became available. In July 2017, I noticed two, small, full thickness skin lesions on my left wrist adjacent to the watch. As severe as the lesions appeared, I had no recollection of pain of receiving them. I joked I had a flesh-eating bacteria. I took the watch off for several weeks until the lesions healed over. I again started to wear the watch. Within 2 days, I developed another more severe full thickness skin burn adjacent to the Apple Watch. I contacted the company and was told it was an allergy to the strap. I had already, independently for another reason, been allergy tested for nickel and methacrylate and was found not allergic. There ingredients are in the watch. I bought a $150 leather strap, waited weeks for this, now, third apparent burn, to heal over. I put the watch back on with the leather strap and within two days I had two more full thickness burns on my left wrist adjacent to the watch. I have spent hours upon hours on the phone and in emails with Apple Safety. They refuse to take the watch back to even examine it. They deny that the watch played any role in what happened. I reported the issue to the Better Business Bureau but Apple’s response was that the device was out of warranty and closed the case. If something is out of warranty, it is allowed to stop working but it cannot harm the consumer. The watch seems to be causing small electrocution-type injuries to my wrist. I now have stopped wearing it, but how do I know a new Apple Watch may not do the same since Apple has not looked into this? Or perhaps they have and just are not admitting it.....

   Serial number

   FHLPRYAWG9HM

   Bought from

   Apple

   Where

   Prairie Village, Kansas: Home/Apartment/Condominium

   Who was involved

   Age 53, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Apple Watch, made or sold by Apple Inc.

   How badly, in CPSC’s words

   Injury, First Aid Received by Non-Medical Professional

CPSC’s disclaimer

Sources