Rockshox mountain or all-terrain bicycles and accessories

4 reports to CPSC, the latest made Jul 15, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

4reports to CPSC
Jul 15, 2024the latest report was made
Oct 14, 2011the earliest
3with the company’s comments

Brand: Rockshox
Maker: SRAM LLCMakers, importers or sellers, as the reports name them
Product: Mountain or all-terrain bicycles and accessoriesCPSC’s product type: Mountain or All-terrain Bicycles and Accessories (code 5033), in Sports and Recreation: Cycling, Scooters, Skateboards & Skates

By month

1 report from August 2023 to July 2024; the most in July 2024, 1. 3 earlier reports, since October 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
July 2024	1
May 2017	1
December 2016	1
October 2011	1

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No incident, no one hurt
Made Jul 15, 2024, sent to the company Jul 18, 2024, published by CPSC Aug 2, 2024

The product, in the report: Rockshox mountain bike front fork. The fork crown is made of carbon fiber and has since been updated to allow due to the known flaw.

Fork crown is cracked and unsafe. No previous damage and other reports of this as a flaw in the product.

Model
SID Brain Black Box Front Fork
UPC
Not available
Serial number
30174876081
Bought from
Specialized Bicycles USA
Bought
Jun 1, 2018, about then
Where
Meridian, Idaho: Other Public Property/Office
Who was involved
Age 54, Male
The reporter’s relation to them
Self
As this report names them
Brand Rockshox, made or sold by SRAM LLC
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(7/23/2024) SRAM LLC: SRAM takes product safety issues very seriously. SRAM has been in touch with this consumer to confirm the details of the incident. The consumer confirmed that there was no crash and that he was not injured. The consumer attempted a warranty claim with through his local bike shop but was refused because his fork was 7 seven years old which is beyond the 2-year SRAM warranty window. SRAM also advised the consumer that the switch from carbon to aluminum crowns on the next generation of SID bicycle forks was due to the desire to manufacture a lighter fork using aluminum. No further action is needed by SRAM.

CPSC report 20240715-2E044-2147337967. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 1, 2017, sent to the company May 9, 2017, published by CPSC May 30, 2017

The product, in the report: RockShox Maxle Lite 12mmx142mm (SRAM), black

I was riding my ~5-7 year old mountain bike yesterday when the Axle (RockShox Maxle, SRAM) failed and caused me to fall. The crash resulted in a deep laceration and high-speed impact of my patella on a rock. I did not seek emergency care because I do not have any apparent knee joint injury. I do, however, have swelling that limits ambulation and required me to take a day off of Medical school.
The failure was at a location not in contact with the frame or any other component, but at the beginning of the threading on the axle (this is an obvious product flaw), and there are numerous reports of this product breaking on message boards online, with no recall. I was riding over small rocks on a large-travel suspension bicycle (light normal conditions) and there was no evident impact or strike at the time it broke. Furthermore, the wheel is perfectly true, derailleur hanger (immediately next to the break point and designed to break) is intact, and there is literally no other damage to the bike except the shearing of 4 spoke nipples, presumably from the excessive torque after the axle broke. This is a large-diameter axle designed for aggressive downhill use, and it should never be the failure point on a bicycle. I truly was not interested in suing, but when I contacted SRAM for a replacement, I was told that it is outside of the 2-year warranty and they only communicate with dealers. There is a systemic issue of neglect with this company that is obviously evident in their communications, and I believe somebody will get seriously inured if it persists.

Model
Rear Maxle Lite
Bought from
classifieds, already on bicycle
Where
Reno, Nevada: Place of Recreation or Sports
Who was involved
Age 28, Male
The reporter’s relation to them
Self
As this report names them
Brand RockShox, made or sold by SRAM LLC
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/11/2017) SRAM LLC: SRAM takes product safety issues very seriously. SRAM has been in touch with this consumer to confirm the details of the incident. The consumer was advised by the CPSC to hold on to the product for 3 months before sending it to us for a visual non-destructive inspection. At the end of 3 months, the consumer advised he will contact me so that we can make arrangements to inspect the product.

CPSC report 20170501-80CFB-2147403863. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Dec 22, 2016, sent to the company Jan 5, 2017, published by CPSC Jan 24, 2017

The product, in the report: 2013 model year Rockshox Boxxer World Cup 26” fork

I am attorney [REDACTED] of the [REDACTED] Law Firm in [REDACTED] Township, REDACTED]. My firm represents [REDACTED] in a products liability case against Specialized Bicycle Components, Inc. and SRAM, LLC doing business as Rockshox filed in the United States District Court for the District of [REDACTED] under Case Number [REDACTED]. On July 26, 2015, Ms. [REDACTED] was riding her mountain bike on the OCS bike trail at Blue Mountain Bike Park in [REDACTED]. As she was traveling along the bike trail, the front suspension fork on her bike broke apart as she came down from a designated rock drop, causing her to lose control and sustain serious injuries, including a fractured left femur. The aforementioned suspension fork was a Rockshox Boxxer World Cup 26” fork. The bike was special ordered by Ms. [REDACTED] in the same year from Specialized Bicycle Components.

Model
Boxxer World Cup 26’ Fork
Serial number
25T20014565
Bought from
Specilized Bicycle Components, Inc., California
Where
Unspecified: Unspecified
Who was involved
Age 39, Female
The reporter’s relation to them
My Client, Patient, Student, Etc. (professional relationship)
As this report names them
Brand Rockshox, made or sold by SRAM LLC
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(1/31/2017) SRAM LLC: SRAM believes this Report relates to claims asserted by the same claimant in federal court. While it is SRAM’s policy not to comment on active litigation, we are actively defending that matter and deny any and all material allegations asserted therein. Solely with respect to the content of the present Report, SRAM notes that the consumer has not provided any details about the conditions under which the unit was being operated at the time of the alleged incident. Based on the limited information provided in the Report, SRAM is unable to identify a potential cause for the alleged incident. SRAM also disputes that the Report indicates any safety problem or otherwise indicates a substantial product hazard and/or an unreasonable risk of serious injury or death to consumers related to any SRAM product, including but not limited to any Rockshox Boxxer fork.

CPSC report 20161222-4D587-2147409025. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Oct 14, 2011, sent to the company Oct 24, 2011, published by CPSC Nov 7, 2011

The product, in the report: Mountain Bike Suspension Fork, 2010 Roackshox Sid Team made by SRAM, LLC, Chicago, IL

I was riding my mountain bike on a trail when the bike unexpectedly lurched sharply left throwing me off the bike onto rocks. I experienced great chest (rib) and left knee pain. I had to see my doctor who diagnosed broken ribs.
Not long before this I had replaced the front suspension fork on the bike with a fork from SRAM/Rockshox - the SID Team model. While there had been reports in bicycling product reviews of this (and other) models from Rockshox of problems with the lower legs of the forks, I had spoken with two bicycle dealers who assured me ‘those problems with the 2009 forks have been taken care of’. Those problems as described by riders were: ‘crooked forks,’ ‘unpredictable handling’, an ‘not knowing where the bike will go’. The first mention of this does seem to occur in reviews of the 2009 products, but my fork is a 2010 model made in May of 2010, and if the dealers’ statements were correct my fork would have been free of that defect.
Some time later, after careful examination of the fork, I saw that when a wheel trued in a truing stand was inserted in the fork the rim was offset to the left between the fork lowers. This means the front wheel is not being held perpendicular to the ground, and so on heavy impact the wheel’s spokes are unevenly loaded. This is exactly the same problem described by some of the reviewers who were critical of the 2009 fork. More careful measurement showed that the right fork leg was approximately 1.5 mm shorter than the left fork leg. I called Rockshox customer service # and spoke with ’[REDACTED]’ who confirmed the ‘problem with the lower casting’.
My concerns are: Why didn’t Rockshox inspect for this defect before shipping? And why did they allow this product to ship for two full years? How many of these defective suspension forks are still in use, and how many have been injured by them? This defect is not hard to find - once I saw how to check for it, it took only a few seconds.
Rockshox did agree to replace the defective lower for me, but as of this moment I still have the item available. Replacement is not the solution here. Many, if not most users, will not discover their product is dangerous until it is too late. I believe there are still thousands of these forks still in use. Rockshox’ position on this is to replace the product only if the customer discovers the defect.
Link to MTBR (Mountain Bike Reviews) for 2009 Sid Team showing some of the complaints. http://www.mtbr.com/cat/suspension/2009-forks/rockshox/sid-team/prd_425078_6513crx.aspx
Link to MTBR for 2009 Rockshox Reba showing some of the ‘crooked lowers’ complaints. http://www.mtbr.com/cat/suspension/2009-forks/rockshox/reba-team/prd_425076_6513crx.aspx
Link to MTBR for 2010 Rockshox Sid Team http://www.mtbr.com/cat/suspension/2010-forks/rockshox/sid-team/prd_446894_6743crx.aspx

Model
Sid Team 2010
UPC
710845607844
Serial number
18T00005422
Bought from
Speedgoat
Bought
Aug 27, 2010
Where
Keene, New Hampshire: Place of Recreation or Sports
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Rockshox, made or sold by SRAM LLC
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20111014-D4465-2147474327. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Rockshox mountain or all-terrain bicycles and accessories

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.