E-Wheels scooters, kind not given
1 report to CPSC, the latest made Apr 15, 2021. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Apr 15, 2021the latest report was made
- Apr 15, 2021the earliest
- 0with the company’s comments
- Brand
- E-Wheels
- Maker
- EWHEELS LLCMakers, importers or sellers, as the reports name them
- Product
- Scooters, kind not givenCPSC’s product type: Scooters, unspecified (code 5024), in Sports and Recreation: Cycling, Scooters, Skateboards & Skates
By month
The numbers, as a table
| Month | Reports |
|---|---|
| April 2021 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
Hurt, no treatment Made Apr 15, 2021, sent to the company Apr 27, 2021, published by CPSC May 11, 2021
The product, in the report: E-Wheels EW-07 EFORCE scooter Model EW-07 EFORCE
[REDACTED]
U.S. Consumer Product Safety Commission Attn: Report Unsafe Product
Dear commission safety representative, I am writing to report an unsafe product, a mobility scooter purchased from Progress Mobility on March 3, 2021. The scooter was manufactured by E-Wheels. I could not locate a serial number on the scooter itself, but found this serial number on the charger: SS190600353668.
The first time I attempted to move this scooter on/about March 30th, the bar supporting the seat broke, sending me backwards onto the concrete surface of my garage, where I was injured. I fell backwards and have had recurring neck and shoulder pain since then. I contacted Progress Mobility multiple times in an attempt to resolve this matter. I spoke with both [REDACTED] in customer service, and with [REDACTED] , the customer service supervisor. (They have refused to issue the requested refund, and no longer return my calls.) [REDACTED] stated that there is a weight limit for this product; I informed him I am approx. 100 lbs. below the stated income limit of 325 lbs. I was then told by [REDACTED] , Customer Service Supervisor, that the manufacturer (E-Wheels) told her I raised the seat beyond it’s height tolerance limit. I reviewed the set-up instruction manual, which states any of the 3 pre-drilled holes can be used to adjust the seat height (I retained this manual should you need to refer to it). I did not add another hole to adjust this seat beyond its’ limit. I received a replacement part (not sure if it came from the manufacturer or from the distributor, since there was no accompanying paperwork.) The part I received is not the part that broke, and further, I am afraid to replace the broken support post with the same post for fear it will snap again thus causing further injury. I can’t reach Progress Mobility. [REDACTED] , the Customer Service Supervisor, does not answer her phone or return my call. Most recently I was told she’d call me on 4-12-21, and again on 4-13-21. Today is 4-15, and she still has not returned my call.
I feel that this product poses a safety risk. Please review this product and feel free to contact me at the number shown above for further information/photos.
Sincerely,
[REDACTED]
[REDACTED]
cc – E-Wheels Progress Mobility
- Model
- EW-07 EFORCE
- UPC
- not known
- Serial number
- SS190600353668
- Where
- Douglassville, United States: Home/
Apartment/ Condominium - Who was involved
- Age 65, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand E-Wheels, made or sold by EWHEELS LLC
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.