U-Scooter/E-TWow powered scooters

The reports, as CPSC published them

1. Hospital admission

   Made Jun 6, 2024 · , sent to the company Jun 11, 2024 · , published by CPSC Jun 26, 2024

   The product, in the report: E-TWow Scooter https://uscooters.com/products/uscooter-booster?variant=48077743567

   U-Skooter/E-TWow dangerous sudden freeze up of front wheel purchased online from: ETWOW.COM EL PASO, TX 79901 US Support@USCOOTERS.COM Shortly before noon on May 22, 2024, [REDACTED] was riding her U-Scooter/E-TWow on [REDACTED]. She was on her way to the [REDACTED] station as part of her daily commute to work. She had been driving this route for over a year without incident. Suddenly, the front wheel of the scooter locked. Before [REDACTED] could react, she was thrown over the handlebars and onto the road. She sustained a broken orbital bone, a laceration over her right eye, and road rash/soft tissue damage on her hip, her right forearm and both knees. Thankfully, she was wearing a helmet, but the damage to her face was severe and paramedics transported her to [REDACTED]. Her pain was so intense that, in the ambulance, paramedics administered two doses of fentanyl. At the hospital, [REDACTED] underwent a full CT scan and X-Rays, which identified the broken orbital bone in her face. In addition, she was given morphine and oxycodone to deal with her severe pain. She spent seven hours in the trauma ward of the hospital before being released. As a result of the accident, she missed several days of work and continues to experience debilitation and pain from her injuries. It may be months before she is back to normal. Upon doing some basic [REDACTED], [REDACTED] discovered that other ETWOW scooter users have experienced the same product flaw that resulted in her crash. Here is the reference to others experiencing this product flaw: [REDACTED] The scooter has not been turned on since the crash. [REDACTED] has photos of her injuries and documentation from the hospital as well. The front motor wheel does not behave like a normal wheel. When the scooter is off there is a lot of resistance to the spin. So when the battery dies, i walk the scooter instead of riding it manually because of this motor wheel resistance. It has been this way since i took the scooter out of the box and i believe is a normal part of the design. I think this design is perhaps why there are problems with the front “wheel locking”. If I’m going 30mph and suddenly a fuse blows (or something), my wheel motor will die and go into its state of resistance. The resistance at high speed could be creating the sensation of “wheel lock”.

   Here is [REDACTED] description of the accident: I was commuting to work on my usual route in the bike lane, alert as always on the lookout for potholes and debris. Suddenly my front motor wheel locked and I was thrown forward onto the pavement. I was going roughly 25mph down an overpass. Though it happened in a manner of seconds, I was aware that this incident was caused by the front wheel locking up. I heard a noise that I am familiar with, a noise made by the regenerative braking system when it is engaged. But I was NOT pushing the brake lever. Then I heard and felt the front motor wheel skid on the pavement. The handlebars were facing perfectly forward throughout this and I was launched head-first over them. The first thing I saw after hitting the pavement was blood dripping from my eye onto the pavement. I could hardly breathe from the pain and shock. A man pulled over and engaged me in concerned questions. He gave me a clean washcloth to apply pressure to my bleeding eye. I was writhing in pain but conscious. A second man walked over and I watched him fetch my scooter that was on its side spinning in circles in the middle of the road. I don’t know how it was spinning on its side without an operator pushing the lever, or how it got so far into the road. He asked me how to turn it off. I felt too pained to answer, but the other man helped him and it was draped over the road barrier near me. The first man stayed and engaged me until numerous police showed up. The police talked to this man and he may be a witness to the whole event. The ambulance arrived next.

   [REDACTED]

   Model

   S2 Booster V

   Serial number

   BES-NH03544-PW1-EU

   Bought from

   ETWOW.COM EL PASO, TX 79901 US Support@USCOOTERS.C

   Bought

   Dec 12, 2022

   Where

   Emeryville, California: Street or Highway

   Who was involved

   Female

   The reporter’s relation to them

   My Client, Patient, Student, Etc. (professional relationship)

   As this report names them

   Brand U-Scooter/E-TWow, made or sold by Genesis Products LLC.

   How badly, in CPSC’s words

   Injury, Hospital Admission

CPSC’s disclaimer

Sources