RR Margarita Glasses (clear, red swirl and solid red base) glasses, cups and mugs
1 report to CPSC, the latest made Mar 25, 2015. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Mar 25, 2015the latest report was made
- Mar 25, 2015the earliest
- 0with the company’s comments
- Brand
- RR Margarita Glasses (clear, red swirl and solid red base)
- Maker
- Red Robin International, IncMakers, importers or sellers, as the reports name them
- Product
- Glasses, cups and mugsCPSC’s product type: Drinking Glasses, cups, and mugs (code 478), in Kitchen: Cookware & Tableware
By month
The numbers, as a table
| Month | Reports |
|---|---|
| March 2015 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Mar 25, 2015, sent to the company Apr 2, 2015, published by CPSC Apr 23, 2015
The product, in the report: Large wide-mouth, clear tumbler with red swirls and a solid red base
On or about July 2013 I purchased some of the same “Glassware” Red Robin Gourmet Burgers, Inc. uses in their restaurants throughout North America to serve Margaritas and other beverages in. I purchased 3 cases that held 12 glasses each. The glassware is seriously defective.
The “glassware” was not used until December 2014 so I had no idea prior to this time that the product was seriously defective. During this time I was putting the glassware away in my cabinet (holding the glass by its base) and the base separated from the drinking portion and smashed on the tile floor in the kitchen. It literally exploded when it hit the floor and shards of glass flew everywhere throughout the kitchen and family room areas. It took approximately 2 hours to clean up and luckily none of us were injured from this incident (our dog, 3 cats, and my daughter). When the glass shattered and flew everywhere, I found pieces in our pets food/water dishes, on the furniture, the countertops, in the throw carpet and pretty much every nook and cranny within the areas previously mentioned.
In early 2015 a second incident occurred and another glass separated, smashed on the file floor and shards flew everywhere once again.
On or about March 17th, 2015 a third incident occurred. I was holding another glass by the base and this one separated as well. Fortunately, I caught the main part in my other hand as it was heading for the tile floor.
That day, I immediately called the restaurant manager for the Chandler, AZ location where I had initially purchased them. A new manager was now overseeing this location. I explained to him how I had come to purchase this glassware, explained that they were seriously defective, I wanted to return them for a full refund, but more importantly I expressed my concern for the safety of other guests they serve beverages to in their restaurant chains throughout the country - if it could happen to me 3 times in this short period, it could potentially happen to others. Thankfully, no one in our family were injured.
Long story short, it was extremely challenging to get these two managers (store and/or Regional) to take me seriously regarding the defective glassware and my safety concerns. I persisted in calling their Franchise office. A young lady that I spoke with stated she would immediately pass information on through the chain of command. This was an extremely important issue for me - several reasons. Thus, I did not want to leave it until I felt satisfied that a higher up would take me seriously and that immediate action would be taken taken by the Corporation.
Finally, I spoke with the [REDACTED] [REDACTED] at the RR corporate office. I explained my concerns to [REDACTED]; my experiences and concerns for the safety of others who may come in contact with this defective product. [REDACTED]informed me that the glassware in question was made in China. I made it very clear to all the parties I spoke with, that I would be reporting this matter to the CPSC to ensure that my concerns did not fall on deaf ears, get pushed to the side, or lost in the shuffle per se.
[REDACTED] was great. After we spoke he sent me an Email stating:
“...I apologize that the glasses were breaking. I share your concern for safety and will pass on the concerns to our purchasing department and our supplier...”
As at the date of this submission, I have no idea what RR corporate has been done about having this defective glassware removed from their locations, nor do I have any knowledge whether or not RR has made their own complaint submission to the CPSC for their information, investigation and follow-up.
- Bought from
- Red Robin Gourmet Burgers, Inc.
- Bought
- Jul 15, 2013, about then
- Where
- Maricopa, Arizona: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand RR Margarita Glasses (clear, red swirl and solid red base), made or sold by Red Robin International, Inc
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.