Royal Norfolk glasses, cups and mugs
2 reports to CPSC, the latest made Oct 26, 2020. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 2reports to CPSC
- Oct 26, 2020the latest report was made
- Jan 9, 2019the earliest
- 0with the company’s comments
- Brand
- Royal Norfolk
- Maker
- GREENBRIER INTERNATIONALMakers, importers or sellers, as the reports name them
- Product
- Glasses, cups and mugsCPSC’s product type: Drinking Glasses, cups, and mugs (code 478), in Kitchen: Cookware & Tableware
By month
The numbers, as a table
| Month | Reports |
|---|---|
| October 2020 | 1 |
| January 2019 | 1 |
How badly anyone was hurt
- First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
Hurt, no treatment Made Oct 26, 2020, sent to the company Jan 26, 2021, published by CPSC Feb 9, 2021
The product, in the report: Royal Norfolk white ceramic decorative mug with a blue oval shape pattern with flowers Barcode: 639277269164 Made in China 2365571912
(10/26/2020) The consumer has a safety concern about the handle on the mugs. She stated that the mug is suppose to be microwave safe but the handle on the mug gets piping hot. The consumer had the mug in the microwave oven for about 45 seconds to a minute. The contents of the mug were lukewarm but the handle of the product was so hot that she burned her finger a little.
No medical attention was required.
- Bought from
- Dollar Tree, Missouri
- Bought
- Oct 25, 2020
- Where
- Raytown, Missouri: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Royal Norfolk, made or sold by GREENBRIER INTERNATIONAL
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
First aid Made Jan 9, 2019, sent to the company Feb 5, 2019, published by CPSC Feb 28, 2019
The product, in the report: White ceramic coffee mug with blue paisley painted design on it
I was given a coffee mug as a gift. I’ve had this mug for several months and have used it without incident for drinking coffee. Yesterday, I put the mug in the microwave for the first time to heat up some milk. I ran the microwave for 1 minute 30 seconds. When it was done, I grabbed the mug by its handle and was burned. I used a pot holder to take the mug out of the microwave. The milk in the mug was not very hot but the handle and the body of the mug was extremely hot. I waited for it to cool down, then poured out the milk and then looked at the bottom of the mug to see if it wasn’t considered microwave safe. The stamp on the bottom said it was both microwave and dishwasher safe. Today I have a red mark on one of the fingers I used to try to pick the cup up with, and some small blisters are starting to form.
The reason I am reporting this is because the cup is dangerous to use in the microwave. I’m not happy about being burned, but I’m more concerned about these cups being on the market and being considered microwave safe. If there’s a burn danger there should be a warning on the cup. I’ve used lots of stoneware in microwaves. If they are safe for use, they stay reasonably cool when heating up liquids-especially handles that don’t come into contact with the hot liquids.
The stamp on the bottom of the cup says it was made by Royal Norfolk and imported by Greenbrier International Inc.
- Where
- Fort Collins, Colorado: Home/
Apartment/ Condominium - Who was involved
- Age 59, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Royal Norfolk, made or sold by GREENBRIER INTERNATIONAL
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.