Ember glasses, cups and mugs
7 reports to CPSC, the latest made Aug 21, 2026. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 7reports to CPSC
- Aug 21, 2026the latest report was made
- Jan 18, 2021the earliest
- 0with the company’s comments
- Brand
- Ember
- Maker
- Ember Technologies, Inc.Makers, importers or sellers, as the reports name them
- Product
- Glasses, cups and mugsCPSC’s product type: Drinking Glasses, cups, and mugs (code 478), in Kitchen: Cookware & Tableware
Other ways the reports write the brand (1)
“Ember Mug”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| August 2026 | 1 |
| February 2026 | 1 |
| January 2026 | 1 |
| August 2025 | 1 |
| November 2024 | 1 |
| October 2022 | 1 |
| January 2021 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 4 CPSC: Incident, No Injury
- No incident, no one hurt 2 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No incident, no one hurt Made Aug 21, 2026, sent to the company Aug 26, 2026, published by CPSC Sep 11, 2026
The product, in the report: 14oz heated mug, white
Ember heated cup porcelain lining peeling off. When pointed out to Ember they declared it useable and ingesting porcelain is no problem
- Model
- 14 oz white
- UPC
- Not available
- Serial number
- WUIG2030355
- Bought from
- Amazon
- Bought
- Dec 21, 2024, about then
- Where
- Carlsbad, California: Home/
Apartment/ Condominium - Who was involved
- Age 79, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Ember, made or sold by Ember Technologies, Inc.
- How badly, in CPSC’s words
- No Incident, No Injury
-
No one hurt Made Feb 24, 2026, sent to the company Feb 27, 2026, published by CPSC Mar 13, 2026
The product, in the report: The device is believed to be and Ember Mug 2 in Navy Blue with a laser etched knot logo engraved on the side. The exact model details are not available as the markings were consumed during the incident and the owner doesn’t have any of the original packaging.
The owner of an Ember brand electric heated mug had the device docked on its charging pad and a small amount of liquid in the cup. It was sitting next to her on her desk when it suddenly started smoking from the base of the mug. She quickly picked up the mug and carried it to a sink and dumped out the liquid and called for help. A coworker decided to take the mug outside and placed it on the concrete where it continued to smoke while they retreated. Approximately 30 seconds after placing it on the ground it went into thermal runaway and shot flames and high pressure smoke out until it melted the base off of the mug. They poured water on the device to extinguish the flames and let it cool for a while. Approximately 2 hours later they contacted the fire department at the request of their Safety Manager. The FD checked the device and where able to detach the batteries from the base. They noted that it had completely cooled and collected all of it in non flammable evidence cans and preserved for investigation. No injuries were reported at the time of the incident other than immediate short term respiratory distress from the smoke. Those involved were advised on the possible inhalation exposures they were subjected to and told to monitor themselves and seek medical attention if they notice any unusual symptoms after refusing medical care. The owner advised the investigator that it had only been used twice since receiving it as a gift for Christmas 2025. It hadn’t been dropped, submerged in water, or otherwise mistreated in any way that they could recall.
- Model
- unknown
- Where
- Fort Leavenworth, Kansas: Other Public Property/
Office - Who was involved
- Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Ember, made or sold by Ember Technologies, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Jan 11, 2026, sent to the company Jan 15, 2026, published by CPSC Feb 5, 2026
The product, in the report: It was a 2024 (14 oz/414 ml) light purple Ember mug.
I accidentally put my Ember mug in the microwave and it exploded. It released toxic fumes in my apartment and destroyed the microwave. I am 61 years old and not in great shape and unintentionally breathed the fumes because they were released throughout my apartment.
- Model
- 2024 (14 oz/
414 ml) Ember mug - UPC
- unknown
- Serial number
- unknown
- Where
- Auburn, Alabama: Home/
Apartment/ Condominium - Who was involved
- Age 61, Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Ember, made or sold by Ember Technologies, Inc.
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Aug 21, 2025, sent to the company Aug 28, 2025, published by CPSC Sep 12, 2025
The product, in the report: Rechargeable coffee mug
I have been using a rechargeable coffee mug (Ember) for a year now. Recently, after I finished a cup of coffee, I noticed the ceramic coating on the bottom inside of the mug was missing - I had just ingested it. The missing coating is in the shape of the heating element, so I believe this is why it eventually came off. The company (EMBER) has no customer service phone number and will only take online inquiries from customers who can prove they purchased the product directly from Ember. I received this mug as a birthday gift, so I was unable to prove my purchase and message them. I have no idea what this coating is made of and no idea if it is safe to ingest such a large amount of it at one time. I have sent a message to support@ember.com but have gotten no response.
- Model
- Ember 14 Oz. mug
- UPC
- No UPC
- Serial number
- No Serial number on this product
- Where
- McMurray, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Age 61, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Ember, made or sold by Ember Technologies, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No incident, no one hurt Made Nov 23, 2024, sent to the company Dec 12, 2024, published by CPSC Dec 30, 2024
The product, in the report: Ember Temperature Control Smart Mug 2, 10 Oz, App-Controlled Heated Coffee Mug with 80 Min Battery Life and Improved Design, Rose Gold
The coating on the inside of the ember mug has begun to peel and can clearly be ingested if it goes unnoticed or the owner assumes it is normal.
- Model
- Smart Mug 2 10oz
- Serial number
- RGG33501102
- Bought from
- Amazon
- Bought
- Nov 24, 2023
- Where
- Crestwood, Kentucky: Home/
Apartment/ Condominium - Who was involved
- Age 39, Unspecified
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Ember Mug, made or sold by Ember Technologies, Inc.
- How badly, in CPSC’s words
- No Incident, No Injury
-
No one hurt Made Oct 16, 2022, sent to the company Oct 18, 2022, published by CPSC Nov 1, 2022
The product, in the report: The product is a high end electronic coffee travel mug that uses rechargeable batteries and electronics to keep your coffee at the temperature you like. It will also link to your cell phone to give you updates about temperature and battery life. There is an LED display on the side that allows you to see the temperature of your coffee as well as battery life and the mug owner’s name.
I was using my Ember Travel Mug when I noticed that the push button lid was not working properly. I went to the company website to find out how to get a replacement. They were very helpful and sent one out free of charge immediately. When it arrived, I switched it out and was playing with the old one to see if I could figure out why it failed. While pushing the center of the lid trying to get it to stay open, a ½” long stainless steel pin fell out onto my kitchen counter. I immediately realized that this pin could have at any time fallen into my coffee and I could have accidently ingested it. This would have resulted in a serious, possibly fatal medical situation. Lucky for me it fell onto the counter.
- Model
- FCC ID: 2AILTTM19, IC: 21532-TM19 IPX7, TM19 BBA04
- Serial number
- CMIIT ID: 2019DJ8274, IC R-C-WLV-TM19
- Where
- Poulsbo, Washington: Home/
Apartment/ Condominium - Who was involved
- Age 57, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Ember, made or sold by Ember Technologies, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 18, 2021, sent to the company Feb 23, 2021, published by CPSC Mar 9, 2021
The product, in the report: Ember Temperature Control Smart Mug, 14 oz, 1-hr Battery Life, Black - App Controlled Heated Coffee Mug Model 3A016JN00-600-G UPC 8 10011 40056 6
I mistakenly placed my Ember Temperature Control Smart Mug 2 in the microwave to warm up cold coffee. In less than a minute the bottom of the mug exploded and began burning with large flames and a very dense, acrid, black, fine-particled smoke. Opened microwave door and new oxygen caused flames to increase. Closed door and flames died down for lack of oxygen and then went out. Removed charged remains and set outdoors to continue smoldering and then go out. Opened all windows to remove dense smoke going throughout the house. In all of the materials received from purchase there was no mention of the extreme danger of placing the cup in the microwave--just one brief statement in small print, “Do not microwave.” My concern is that there was no mention of the extreme danger of placing the cup in the microwave and the explosion and flames that would result. Were such a statement of danger prominent in the written materials and also on the cup, I would have been adequately forewarned of the danger and not inadvertently placed the cup in the microwave. The microwave was also destroyed and is being replaced.
- Model
- 3A016JN00-600-G
- UPC
- 8 10011 40056 6
- Serial number
- CM19PBBG04808227
- Where
- Elk Grove, California: Home/
Apartment/ Condominium - Who was involved
- Age 79, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Ember, made or sold by Ember Technologies, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.