Duralex glasses, cups and mugs
13 reports to CPSC, the latest made May 6, 2026. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 13reports to CPSC
- May 6, 2026the latest report was made
- May 12, 2012the earliest
- 0with the company’s comments
- Brand
- Duralex
- Maker
- DURALEX USA, INCMakers, importers or sellers, as the reports name them
- Product
- Glasses, cups and mugsCPSC’s product type: Drinking Glasses, cups, and mugs (code 478), in Kitchen: Cookware & Tableware
Other ways the reports write the brand (2)
“Duralex Picardie” and “Duralex Picardie Tumblers”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| May 2026 | 1 |
| January 2026 | 1 |
| October 2023 | 1 |
| July 2023 | 1 |
| September 2021 | 2 |
| February 2021 | 1 |
| November 2018 | 1 |
| October 2014 | 1 |
| February 2014 | 1 |
| November 2013 | 1 |
| November 2012 | 1 |
| May 2012 | 1 |
How badly anyone was hurt
- Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
- First aid 3 CPSC: Injury, First Aid Received by Non-Medical Professional
- Hurt, no treatment 2 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 7 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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No one hurt Made May 6, 2026, sent to the company May 8, 2026, published by CPSC May 22, 2026
The product, in the report: A duralex picardie 17oz glass like https://www.williams-sonoma.com/products/picardie-glass-tumblers-17-5-ounce/
A duralex picardie glass at room temperature and empty exploded in my hand and sent gravel-ized tempered glass across my kitchen.
- Model
- Duralex Picardie Glass Tumbler 17-oz
- Bought from
- Williams Sonoma, Chelsea location, November 2025
- Bought
- Nov 10, 2025, about then
- Where
- New York, New York: Home/
Apartment/ Condominium - Who was involved
- Age 30, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Duralex, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 7, 2026, sent to the company Jan 12, 2026, published by CPSC Jan 29, 2026
The product, in the report: Duralex picardie tumbler
A room temperature Duralex Picardie glass exploded in my hand as I was removing it from my dishwasher
- Model
- Picardie
- Bought from
- Duralexusa.com
- Bought
- Jan 1, 2020
- Where
- Brooklyn, New York: Home/
Apartment/ Condominium - Who was involved
- Age 63, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Duralex, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Oct 12, 2023, sent to the company Oct 16, 2023, published by CPSC Nov 6, 2023
The product, in the report: glass mug
Duralex Glass Cosy Mug ordered June 2023 from Amazon. I have used these glasses for daily hot tea since June 21. 2023. Today I poured same tea kettle water in mug walked away and heard a crash. The mug shattered in pieces. Had I not moved away form the area I would have been coverdin broken glass.
- UPC
- no
- Serial number
- no number
- Bought from
- Amazon
- Bought
- Jun 18, 2023
- Where
- Madison, Wisconsin: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Duralex, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Incident, No Injury
-
First aid Made Jul 20, 2023, sent to the company Jul 25, 2023, published by CPSC Aug 8, 2023
The product, in the report: Duralex Le Picardie Tumbler set in a 24 piece assorted sizes of 3.25/8.75/12.5/17.5 oz glasses
My 7YO daughter was helping me empty the dishwasher that had been sitting (cooled) overnight. She lightly touched one of our 17oz Le Picardie/Duralex drinking glasses and it exploded with a very loud pop. Glass shot, with explosive force, all over the kitchen and into the next room. Fortunately all my daughter experienced was some mild trauma and a small cut on her right hand, between her fingers. No medical attention was required. I checked with my husband, our dishwasher had been run the night before, as it had been for the past 6 years we’ve owned/used/washed these glasses, on “normal” mode, regular dry cycle. We both thought it was a fluke until it happened again, this time untouched in a dirty dishwasher that hadn’t been run yet. I don’t have photos because, both times, I rushed to clean up shattered glass so no one was hurt further.
- Model
- Le Picardie 17.5oz Tumbler from 24 piece set
- Bought from
- Williams-Sonoma
- Bought
- Mar 1, 2018, about then
- Where
- United States: Home/
Apartment/ Condominium - Who was involved
- Age 7, Female
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Duralex, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
-
No one hurt Made Sep 29, 2021, sent to the company Oct 1, 2021, published by CPSC Oct 25, 2021
The product, in the report: Duralex Picardie Glass tumbler, 16-7/8 ounce
I was unloading the dishwasher and a Duralex glass tumbler got tapped lightly against the counter. I checked it for chips and cracks and, finding none, placed the tumbler on a shelf in the cupboard. Leaving the cupboard door open, I continued unloading the dishwasher. After a few seconds, the tumbler exploded, sending hundreds of pieces of glass flying around the kitchen and even into the next room. Fortunately no one was injured.
- Bought from
- Amazon.com
- Bought
- May 24, 2012
- Where
- Mountain View, California: Home/
Apartment/ Condominium - Who was involved
- Age 61, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Duralex Picardie, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Incident, No Injury
-
First aid Made Sep 24, 2021, sent to the company Sep 29, 2021, published by CPSC Oct 21, 2021
The product, in the report: Duralex Picardie Glassware purchased from William Sonoma in 2006. Both glasses that errupted were 16 oz scapacity. They look the same as the Duralex Picardie glasses currently sold at William Sonoma, just 15 years older.
Duralex Picardie Glassware. Purchased from William Sonoma in 2006. I’ve had 2 glasses spontaneously explode in the last two weeks. The first time, I was simply picking up the glass when it shattered. The second time was similar, except it was my son and he cut his hands on the glass (minor cut, nothing major). The glass went flying everywhere. I am so thankful it didn’t land in his eye. I read up on tempered glass and learned that manufacturing defects can cause exploding glass 10-20 years later. Mine are 15 years old. It seems odd that 2 would explode out of nowhere within the same timeframe. I’m concerned there was a manufacturing defect in my batch of glasses. The photo I attached shows the glass that shattered. It fell into the dishwasher. To be clear, there was no temperature change when the glass shattered. The glass was at room temp and just happened to shatter over the open dishwasher.
- Bought from
- William Sonoma
- Bought
- Jul 29, 2006, about then
- Where
- Victoria, Minnesota: Unspecified
- Who was involved
- Age 11, Male
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Duralex Picardie, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
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First aid Made Feb 18, 2021, sent to the company Mar 5, 2021, published by CPSC Mar 19, 2021
The product, in the report: The product is Duralex glassware made in France. This is the Picardie 12.5 oz clear tumbler glass. Model Picardie 12.5 oz UPC 844819010511
Background
I have used Duralex glassware for years. In 2019-2020 when I moved into a new house, I added some larger sized glasses. I purchased 12.5 oz and 17oz tumblers from Crate & Barrel. I am a single, so the glasses do not get much use and they are all less than 2 years old, some just a year old.
Incident
17-Feb-2021, while unloading the dishwasher at around 1pm, one of the 12.5 oz tumblers exploded as I touched it to remove it from the dishwasher. The dishwasher is a top-load drawer-type dishwasher. The force was enough to blow glass up (20 inches) from the dishwasher and send it onto the counter and floor 4-5 feet on either side of the dishwasher. There were 3 types of broken glass: squarish pieces 1-2cm in diameter, small shards, and a fine glass dust.
Fortunately, I got none of the larger pieces in my eyes, but I did get some of the glass dust in my eyes.
I called my ophthalmologist. The office advised me to flush my eyes and apply artificial tears today and to call them back the next day if the irritation persists. The irrigation is persistent and my right eye and I will go in for a checkup. It feels like I have some sand in my right eye.
I did a [REDACTED] search on “duralex exploding” and there is an [REDACTED] discussion of the topic as well as others sharing their experiences. I was shocked. I had no idea. I would not purchase a product that had the potential to explode upon touch. The product is said to be dishwasher safe, so there was no reason for it to explode as I unloaded the dishwasher.
I called Duralex. They said they could send me some information on exploding glass. The customer service agent volunteered she had Duralex Picardie glassware explode in her cupboard once. Other than that, I got stalling and a repeated offer to send me info on their glass.
I asked to talk to a manager, because this is a serious safety issue. I got voicemail of someone of a [REDACTED] I left a message but did not heard back.
Duralex offered to replace the piece. I said I was not interested in a replacement. I no longer wish to used my Duralex. In my view, it is clearly unsafe.
What troubles me and the reason for my complaint is that this is a known problem with Duralex glass. Duralex told me this is a problem in older glassware. They said glass is made of layers and it can break down over time. Nonsense! My glassware was no more than 2 or 2-1/2 years old, lightly used and well-taken care of.
I notified Crate & Barrel, where I purchased the glassware. Unlike Duralex, they were concerned and followed up immediately. They offered me a full refund. I said I want them to do more than that. I want them to do their own investigation of the glassware and the potential for explosion and after that if they continue to sell it to provide some kind of warning to consumers.
With regard to the product itself, I regard it as unsafe. I have sustained an injury that I will need treated. It could have been MUCH more serious.
- Model
- Picardie 12.5 oz
- UPC
- 844819010511
- Bought from
- Crate & Barrel
- Bought
- Jan 4, 2020
- Where
- Strafford, Vermont: Home/
Apartment/ Condominium - Who was involved
- Age 62, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Duralex, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
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Emergency room Made Nov 13, 2018, sent to the company Nov 20, 2018, published by CPSC Dec 6, 2018
The product, in the report: Very common kitchen drinking glasses. These are the taller 12oz version
We own Duralex Picardie tumblers (drink glasses) from Williams Sonoma, but twice now we’ve had problems with the tumblers ‘exploding’ with remarkable force and sound.
This weekend I knocked an empty one onto our kitchen counter (so it didn’t ‘fall’ other than its own height), and it exploded with a loud bang into 100+ pieces, almost none of them bigger than a half-dollar coin. It was shocking and took about 30 minutes to thoroughly clean up all the pieces. I was very glad that neither our children nor our dog were home at the time.
I’m attaching photos showing how much glass was produced from this ‘explosion’.
The first time this happened to me, several years ago, I thought it was just a fluke, but that time it sent me to the emergency room for a scratch on my eye from a flying shard of glass.
And I just [REDACTED] and found many other reports of people amazed at how one of these Picardie glasses had shattered for them.
[REDACTED] Thank you
- Model
- Picardie tumblers - 1029AB06
- Bought from
- Williams Sonoma
- Where
- Portola Valley, California: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Duralex, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Injury, Emergency Department Treatment Received
-
Hurt, no treatment Made Oct 5, 2014, sent to the company Oct 14, 2014, published by CPSC Oct 28, 2014
The product, in the report: Duralex stacking drinking glass
My daughter went to grab a drinking glass from the cabinet and it exploded in her hand when she touched it. She did not drop it; she merely touched it. Tiny shards of glass exploded throughout the cabinet, on the countertop, and on the floor. The glassware is marked Duralex made in France. She experienced some small cuts on her hand.
- Model
- Picardie
- Bought from
- Chef’s Catalog
- Where
- Redmond, Washington: Home/
Apartment/ Condominium - Who was involved
- Age 17, Female
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Duralex, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
Hurt, no treatment Made Feb 19, 2014, sent to the company Feb 26, 2014, published by CPSC Mar 21, 2014
The product, in the report: Duralex Picardie 16 7/8 drinking glasses
Duralex Picardie 16 7/8 oz drinking glass exploded inside dishwasher while I was trying to unload. Didn’t think anything of it at the time. Just thought somehow the heat of the dishwasher did something that led to the explosion.
A month or two later, another drinking glass exploded in my hand while I was clearing away dishes from our dining room table. Chards of glass went on me, on the table and other dishes/bowls, on the floor, flew out of the room into my adjoining living room. I got small cuts while trying to clean off the glass. No heat/temperature change was present this time.
- Model
- Picardie
- Where
- California: Home/
Apartment/ Condominium - Who was involved
- Age 44, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Duralex, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Nov 20, 2013, sent to the company Dec 23, 2013, published by CPSC Jan 8, 2014
The product, in the report: drinking glasses (size 10 7/8 oz, marine blue, set of 6) 30 cL Barcode: 3 550190 50117
The consumer stated that he was in the process of moving and he was removing the drinking glasses from inside their packing box. He stated that one of the glasses touched (no force) a porcelain platter and it immediately exploded in small glass pieces. The consumer stated that these pieces were approximately 2/4 of an inch. The consumer stated that pieces of glass reached 1-2 feet away with the explosion. Some were square, some were sharp and jagged.
The consumer stated that no one was injured and there were no damages to his home structure.
He stated that he was worried about safety hazard that it poses to consumers and was more amazed when he search online and found that many people were having the same problems these and other drinking glasses exploding. Made by the same mfr.
The consumer stated that he contacted the manufacturer and they haven’t provided any assistance.
He stated that he has contacted the manufacturer several times and did not receive any response from the manufacturer. He spoke to [REDACTED] in Consumer Response.
The consumer stated that he believes that this product should be investigated due to the laceration hazard that it poses to consumers, and equipment, such as dishwashers, etc.
- Model
- 1028B B06
- UPC
- Unknown
- Serial number
- Unknown
- Bought from
- Duralex, Delaware
- Bought
- May 14, 2013, about then
- Where
- San Rafael, California: Home/
Apartment/ Condominium - Who was involved
- Age 57, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Duralex, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 14, 2012, sent to the company Feb 8, 2013, published by CPSC Mar 4, 2013
The product, in the report: Water goblets (glass)
The caller stated that she purchased some glass water goblets and they exploded. She stated that the she was drinking from the glass she placed it on the countertop and in a few seconds it exploded and shattered shards of glass everywhere. She stated that it is made from tempered glass.
(11/13/12) The caller contacted Duralex and they stated that they are aware of the problem and someone would contact her.
The caller feels that this glass is a safety hazard and can cause serious injury.
NOTE: caller will add more info when report is received.
- Model
- Picardie Tumblers
- Serial number
- unknown
- Bought from
- unknown
- Where
- Atlanta, Maryland: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Duralex Picardie Tumblers, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 12, 2012, sent to the company May 21, 2012, published by CPSC Jun 12, 2012
The product, in the report: Duralex Picardie glass tumbler, 12 oz size
A Duralex Picardie glass tumbler exploded in my hand as I was loading it into the dishwasher. Glass pieces/shards were scattered in every direction, some landing as far as 4 feet away from the site of the explosion. I had done nothing to mistreat this glass; it exploded as I gently touched it against the top rack of the dishwasher while loading it.
A [REDACTED] search of “duralex exploding” revealed a great many similar reports.
I reported this to Duralex-USA but received no response other than their assertion that these glasses were safe. Clearly this is not the case.
- Bought from
- Local
- Bought
- May 1, 2007, about then
- Where
- Oak Park, Illinois: Home/
Apartment/ Condominium - Who was involved
- Age 68, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Duralex, made or sold by DURALEX USA, INC
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.