Hearth Record

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Crate & Barrel glasses, cups and mugs

2 reports to CPSC, the latest made Nov 25, 2019. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 2reports to CPSC
  • Nov 25, 2019the latest report was made
  • Jul 9, 2015the earliest
  • 1with the company’s comments
Brand
Crate & Barrel
Maker
Crate and BarrelMakers, importers or sellers, as the reports name them
Product
Glasses, cups and mugsCPSC’s product type: Drinking Glasses, cups, and mugs (code 478), in Kitchen: Cookware & Tableware

By month

1 report from December 2018 to November 2019; the most in November 2019, 1. 1 earlier report, since July 2015, is in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
November 20191
July 20151

How badly anyone was hurt

  • No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Nov 25, 2019, sent to the company Dec 19, 2019, published by CPSC Jan 6, 2020

    The product, in the report: Crate & Barrel Microwavable Mugs

    I purchased microwavable mugs from Crate and Barrel in August. Since then, 2 have shattered. One resulted in hot water pouring on my French Bulldog. It was a very scary moment. I am concerned that someone could be severely hurt, therefore I am bringing this concern to the Government’s attention. When I spoke to a Manager at a Kittery outlet, she simply told me that the store had been selling the mugs for 30 years. Very little concern was expressed nor did she inform me of any reported issues.

    Incidents: 1)A mug shattered while I was warming up coffee in a microwave after one minute 2)A mug made a very large cracking sound and shattered after I poured hot water in it while making tea. The hot liquid spilled on my dog.

    Model
    Microwable Glass Mugs
    Serial number
    503169
    Bought from
    Crate & Barrel Outlet, Maine
    Bought
    Aug 25, 2019
    Where
    Brooklyn, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Crate & Barrel, made or sold by Crate and Barrel
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Jul 9, 2015, sent to the company Jul 17, 2015, published by CPSC Aug 7, 2015

    The product, in the report: Crate & Barrel stemless wine glass Crate & Barrel highball glass

    I have had multiple Crate and Barrel glassware items spontaneously crack or break under normal use.

    Today, I had a wine glass spontaneously crack while sipping from it.

    Previously, I had a tall drinking glass break in half while washing. The base of the glass fell off. Crate & Barrel replaced the glass and the replacement also cracked and broke.

    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    made or sold by Crate and Barrel
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Glasses, cups and mugs

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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