Hearth Record

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Joy other cookware

1 report to CPSC, the latest made Mar 14, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Mar 14, 2024the latest report was made
  • Mar 14, 2024the earliest
  • 0with the company’s comments
Brand
Joy
Maker
Galanz North America, Inc.Makers, importers or sellers, as the reports name them
Product
Other cookwareCPSC’s product type: Other Cookware (code 465), in Kitchen: Cookware & Tableware

By month

1 report from April 2023 to March 2024; the most in March 2024, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
March 20241

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Mar 14, 2024, sent to the company Mar 26, 2024, published by CPSC Apr 9, 2024

    The product, in the report: 6 quart air fryer

    The Joy air fryer made by Galanz has a problem with the time and temp setting changing by itself while using it has happened all the time. I called on 9-27-23 to report my warranty information to them which is 1 year and read all operating instructions began to use it with one problem. When I set menu item Chicken- Steak ect. them time and temp push Start and the time temp, and menu would change by itself to 20 minutes @ 360 degrees and go to Steak canceling out my settings and having to change again. When I called Galanz customer service @ 800-562-0738 and talked to a person I was informed that a software problem is common with this unit and they were aware of it and that they would contact me. Then 2 months later I set air fryer to my time and temp and menu item and pushed Start. A few minutes later my smoke alarm went off and kitchen had a haze of smoke in it. I pulled out the fryer basket and the time and temp was 20 minutes @ 360 degrees. I e-mailed : CustomerService@Galanz.com and asked if the unit was safe to use, all I got was e-mail saying they would respond in 24 hours which never happened. I then requested a refund or replacement which their warranty states, got 24 hours response again. I have found that this Joy air fryer not available so I have requested a full refund since I sent all pictures with items they requested. Now when I e-mail asking when my refund will be sent I get no response from them at all. It appears their unsafe product and warranty are not honored by Galanz and to ignore the consumer complaints regarding refunds, replacement or settlement regardless of the safety to the buyers of their products.

    Model
    JAFO6NBE13
    Serial number
    22065401610
    Bought from
    Bailey”s Discounts
    Bought
    Sep 27, 2023
    Where
    plymouth, United States: Home/Apartment/Condominium
    Who was involved
    Age 77, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Joy, made or sold by Galanz North America, Inc.
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Other cookware

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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