Hallmark candles and candle holders

3 reports to CPSC, the latest made Jan 1, 2020. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

3reports to CPSC
Jan 1, 2020the latest report was made
Nov 23, 2016the earliest
2with the company’s comments

Brand: Hallmark
Makers: Hallmark Cards, Incorporated and Smith Mountain Industries (SMI) d/b/a Virginia Gift BrandsMakers, importers or sellers, as the reports name them
Product: Candles and candle holdersCPSC’s product type: Candles, Candlesticks and Other Candle Holders (code 463), in Furniture, Furnishings & Decorations: Candles

By month

2 reports from February 2019 to January 2020; the most in January 2020, 1. 1 earlier report, since November 2016, is in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
January 2020	1
December 2019	1
November 2016	1

How badly anyone was hurt

Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

First aid
Made Jan 1, 2020, sent to the company Jan 14, 2020, published by CPSC Feb 5, 2020

The product, in the report: Frosted Balsam scented candle, 9211D code.

Candle glass cracked and exploded, spilling hot liquid wax onto table surface.

Bought from
Normans, Pennsylvania
Bought
Dec 6, 2019, about then
Where
Schwenksville, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 61, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Hallmark, made or sold by Hallmark Cards, Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/16/2020) Hallmark Cards, Incorporated: Hallmark values and places a high priority on making sure that all of its products and its customers are safe.
Hallmark contacted this customer directly to notify them about the recall of the Frosted Balsam Jar Candle. Upon receiving our letter, the customer contacted Hallmark for a full refund and gift card for each candle purchased. Hallmark has been in direct communication with this customer to make sure that the customer’s concerns have been addressed. Customers who may have purchased the Frosted Balsam Jar Candle from Norman’s Hallmark Stores in the New Jersey and Pennsylvania region from September through December, 2019, are encouraged to immediately return the candles or contact Hallmark for a full refund and an additional $10 gift card. The recall details may be found here: https://www.cpsc.gov/Recalls/2019/hallmark-recalls-candles-due-to-fire-and-laceration-hazards.
Consumers can always reach Hallmark Customer Care with their concerns at 1-800-HALLMARK (800-425-5627).

CPSC report 20200101-FCEC2-2147375663. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Dec 22, 2019, sent to the company Jan 14, 2020, published by CPSC Jan 29, 2020

The product, in the report: Hallmark frosted balsam scented soy blend candle. 16 oz three wick

I was burning the balsam hallmark soy blend candle when it suddenly shattered. When removing it from my Home, the boiling wax covered my hand, giving me second degree burns on my middle and pointer fingers. I needed to be treated at my doctor and he recommended an opinion from a plastic surgeon.

Bought from
Normans hallmark, Pennsylvania
Bought
Nov 27, 2019
Where
Dallas, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
Brand Hallmark, made or sold by Hallmark Cards, Incorporated
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(1/16/2020) Hallmark Cards, Incorporated: Hallmark values and places a high priority on making sure that all of its products and its customers are safe.
Hallmark was concerned to receive this customer’s report and has taken swift action to recall the affected batch from store shelves and notify our customers who purchased the item. Hallmark has been in direct communication with this customer to make sure that the customer’s concerns have been addressed. Customers who may have purchased the Frosted Balsam Jar Candles from Norman’s Hallmark Stores in the New Jersey and Pennsylvania region from September through December, 2019, are encouraged to immediately return the candles or contact Hallmark for a full refund and an additional $10 gift card. The recall details may be found here: https://www.cpsc.gov/Recalls/2019/hallmark-recalls-candles-due-to-fire-and-laceration-hazards.
Consumers can always reach Hallmark Customer Care with their concerns at 1-800-HALLMARK (800-425-5627).

CPSC report 20191222-48AC2-2147375880. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 23, 2016, sent to the company Jan 4, 2017, published by CPSC Jan 19, 2017

The product, in the report: Wax Candle in Glass Container

The consumer burned the candle for approximately two hours on 11/11/2016. On 11/12/2016, the consumer noticed the family room the candle was in appeared to have a coating of black film everywhere. The family room is adjacent to the kitchen and all the plastic surfaces in the kitchen also had a coating of black film. The consumer and her husband blew their noses and they noticed black soot on the tissues used, indicating that they inhaled whatever was emitted by the candle.
11/14/2016 - The consumer contacted the Manufacturer and explained the situation. The representative she spoke to informed her that they would get back to her but the consumer has yet to receive any communication from them. The consumer got the impression that the representative had heard about the issue before.
The consumer plans on keeping the unit for at least the next thirty days.

Model
Woodwick Autumn Harvest 17210
UPC
Unknown
Serial number
Unknown
Bought from
Hallmark, Illinois
Bought
Jun 15, 2015, about then
Where
Addison, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Hallmark, made or sold by Smith Mountain Industries (SMI) d/b/a Virginia Gift Brands
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20161123-62E80-1609759. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Hallmark candles and candle holders

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.