Bath & Body Works candles and candle holders

29 reports to CPSC, the latest made Aug 5, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

29reports to CPSC
Aug 5, 2026the latest report was made
Sep 29, 2011the earliest
29with the company’s comments

Brand: Bath & Body Works
Makers: Bath & Body Works and Slatkin & Co.Makers, importers or sellers, as the reports name them
Product: Candles and candle holdersCPSC’s product type: Candles, Candlesticks and Other Candle Holders (code 463), in Furniture, Furnishings & Decorations: Candles

Other ways the reports write the brand (8)

“Bath and Body Works”, “Bath and body works”, “Bath & Bodyworks”, “BATH AND BODY”, “Bath and BOdy works scented candle”, “Bath and Body”, “Bath and Body Works/ White Barn Candle Company” and “Bath and body work”

By month

4 reports from September 2025 to August 2026; the most in August 2026, 1. 25 earlier reports, since September 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
August 2026	1
June 2026	1
December 2025	1
October 2025	1
June 2023	1
January 2023	1
December 2022	1
November 2022	1
December 2020	1
April 2020	1
December 2019	1
September 2019	1
April 2019	1
November 2017	1
May 2017	2
April 2017	1
December 2016	1
December 2015	1
September 2015	2
August 2015	1
February 2015	1
November 2014	1
November 2013	1
May 2013	1
January 2012	1
November 2011	1
September 2011	1

How badly anyone was hurt

Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
First aid 3 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 1 CPSC: Injury, Level of care not known
No one hurt 16 CPSC: Incident, No Injury
No incident, no one hurt 2 CPSC: No Incident, No Injury
Not said 3 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Hurt, care not known
Made Aug 5, 2026, sent to the company Aug 10, 2026, published by CPSC Aug 24, 2026

The product, in the report: Pink Pineapple Sunrise Scented Candle

Hello,
I contacted Bath & Body Works to report a serious incident involving one of your candles, which caught fire in my rented flat and nearly caused a house fire. The experience has been extremely distressing and has left me feeling quite traumatised.
Despite making several attempts to report the incident and seek support, I have found the response to my complaint disappointing. Communication has been limited, and I have not received any recent updates regarding the matter.
In addition to the distress caused, I have incurred a phone bill of 128.00 as a result of attempting to contact your customer service team. This is a significant and unexpected expense that I cannot afford.
I would appreciate an urgent update on my complaint, including confirmation that the incident is being properly investigated and consideration of the costs I have incurred while trying to raise this serious safety concern.
My sister, my friend and I were all sitting together in the living room with the candle burning under normal use when my friend suddenly said he could smell something strange. We looked over and saw that the candle had developed an excessively large, uncontrollable flame. The outside of the glass jar had become blackened, and the candle appeared to have caught alight rather than burning as intended. The flame was so large that it nearly caused a house fire. My friend acted quickly to extinguish the candle before the fire spread. In doing so, he burned his finger. Had he not noticed the unusual smell and reacted so quickly, I genuinely believe my home could have caught fire. I have attached a photograph showing the condition of the candle after the incident. As you can see, the glass is heavily blackened from the fire. This has been a very distressing experience, particularly as all three of us were in the room at the time. I am extremely concerned that a product intended for home use could fail in this way, and I would appreciate it if you could investigate this matter as a priority.

Serial number
0667659449507
Bought from
Bath & Bodyworks Orlando
Bought
May 8, 2026, about then
Where
United Kingdom: Home/Apartment/Condominium
Who was involved
Age 29, Male
The reporter’s relation to them
My Friend / Neighbor / Co-worker
As this report names them
Brand Bath & Bodyworks, made or sold by Bath & Body Works
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(8/21/2026) Bath & Body Works: At Bath & Body Works, customer safety is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. Our candles undergo extensive quality and safety testing under rigorous burn and use conditions, and are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including applicable ASTM International standards for candles. Many factors beyond the construction of the candle itself can affect performance, such as the surrounding environment, debris that may have accumulated in the wax’s melt pool, wick length, burn time, and proper pre-burn wick trimming.
We take this consumer’s report seriously and are currently in contact with this individual to gather additional information. We are making arrangements to attempt to retrieve the candle for further investigation. Based on the limited information available at this time, we are not in a position to draw conclusions and prefer not to speculate until our review is complete.

CPSC report 20260805-D29C2-2147312872. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 18, 2026, sent to the company Jun 24, 2026, published by CPSC Jul 17, 2026

The product, in the report: It is a 3 wick candle from bath and body works. The fragrance is sea salt coast.

I have a bath and body works candle that I only burned twice. I was sitting down doing homework when I literally all of a sudden looked up directly at the candle on my counter. One side of glass cracked, the plastic on the candle was melting and wax was melting right onto my counter all while it was still fire burning. I then hurry and trip to extinguish with the candle top but it was not going out because of the large crack of the glass which caved in a bit so the fire just was not going out. I then took the top off and burned my fingers trying to remove the candle top. The pain was an immediate 10 I was jumping up in down because of burning myself on the top, so then I had no choice but to blow it to quickly get it extinguished since it was a fire hazard at that point.

Where
Beaumont, Texas: Home/Apartment/Condominium
Who was involved
Age 23, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Bath and body works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/7/2026) Bath & Body Works: At Bath & Body Works, customer safety is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. Our candles undergo extensive quality and safety testing under rigorous burn and use conditions, and are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including applicable ASTM International standards for candles. Many factors beyond the construction of the candle itself can affect performance, such as the surrounding environment, debris that may have accumulated in the wax’s melt pool, wick length, burn time, and proper pre-burn wick trimming.
We take this consumer’s report seriously and are currently in contact with the individual to gather additional information. We are also making arrangements to retrieve the candle for further investigation. Based on the limited information available at this time, we are not in a position to draw conclusions and prefer not to speculate until our review is complete.

CPSC report 20260618-061A8-2147316267. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 21, 2025, sent to the company Dec 29, 2025, published by CPSC Jan 21, 2026

The product, in the report: Three-wick Bath and Bodyworks Candle

A Bath and Bodyworks candle was burning in my bathroom and exploded.

Bought from
Bath & Bodyworks
Where
United States: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Bath & Bodyworks, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/12/2026) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. We apologize that you had this experience with a candle and appreciate you contacting our Customer Care Center regarding the matter, and that we were able to connect with you regarding your concerns. Unfortunately, the information provided did not include enough detail about the candle, and we were unable to obtain the physical product for review. There is no evidence to suggest an issue with the candle or identify a root cause.
We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as the surrounding environment, debris that may have accumulated in the wax’s melt pool, wick length, burn time, proper pre-burn trimming and adhering to the instructions for use, especially to always burn candles within sight.

CPSC report 20251221-1B7C0-2147325347. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Oct 1, 2025, sent to the company Oct 23, 2025, published by CPSC Nov 26, 2025

The product, in the report: Bath and body work 3 Wick pumpkin pecan waffle candle.

About ten minutes after lighting, a pecan waffle pumpkin pie 3 wick candle from bath and body works it Engulfed in flames.

Bought from
Bath and body work
Bought
Sep 5, 2025, about then
Where
Curtice, Ohio: Home/Apartment/Condominium
Who was involved
Age 1, Unspecified
The reporter’s relation to them
My Child
As this report names them
Brand Bath and body work, made or sold by Bath & Body Works
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(11/13/2025) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. Because the report does not provide many details related to the use of the candle, we encourage the consumer to contact us directly so we can discuss this further and gather more information. Our Customer Care Center can be reached at 1-800-395-1001 between the hours of 9 a.m. and 5 p.m. Eastern.
Our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as the surrounding environment, debris that may have accumulated in the wax’s melt pool, wick length, burn time and proper pre-burn trimming.

CPSC report 20251001-7A301-2147327395. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 4, 2023, sent to the company Jun 6, 2023, published by CPSC Jun 28, 2023

The product, in the report: Bath and body works mothers day candle collection

Lit a bat and body works candle was burning for 30 min and it exploded on my intertainment center got hot wax everywhere

Bought from
Bath and body works west Jordan utah, Utah
Bought
Apr 14, 2023, about then
Where
Taylorsville, Utah: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand Bath and body works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/16/2023) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. Because the incident you have described in the report does not provide any information about the specific fragrance or style of the candle, we would appreciate the opportunity to discuss this particular incident with you personally. We encourage you to call our Customer Care Center at 1-800-395-1001 between the hours of 9 a.m. and 5 p.m. Eastern so we can gather more details from you. If you still have the candle in your possession, we will also send a prepaid package to you to return the candle to us so that we can evaluate it and try to understand what may have occurred with this particular candle. We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, and proper pre-burn trimming.
We look forward to working with you directly to resolve this issue.

CPSC report 20230604-2DB4E-2147347192. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 3, 2023, sent to the company Jan 17, 2023, published by CPSC Jan 31, 2023

The product, in the report: Scented Candles

Caller is reporting that the candles exploded while lit for about an hour, she stated that after it exploded it was difficult to extinguish the flames. She was able to contain the flames after 3 attempts. Caller stated that there were 2 incidents at 2 different locations, the glass containers of the candles were charred so she could not identify any item or SKU numbers from it. Caller stated that one of the tables that a candle was placed on was damaged.
The manufacturer was contacted, and they did not respond as if it was a safety issue.
Caller feels that these candles are a fire hazard and should be reported for a recall.

Model
unknown
Bought from
Bath & body works, Georgia
Bought
Apr 16, 2022, about then
Where
Lilburn, Georgia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Bath & Body works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/31/2023) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. We apologize that you had this experience with a candle and are happy that you contacted our Customer Care Center regarding the matter. In this regard, we sent a prepaid package to you to return the candle to us so that we can evaluate it.
We want to assure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, burn time and proper pre-burn trimming. We look forward to receiving the candle from you so we can work to resolve this issue with you directly.

CPSC report 20230103-C29A1-4041771. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 15, 2022, sent to the company Dec 20, 2022, published by CPSC Jan 5, 2023

The product, in the report: 3-Wick Candle, 14.5 oz / 411 g, Tis The Season, Red

Hi. I have a 3-Wick candle from Bath and Body Works. The heat caused the glass to break (after extinguishing the flames). Shards of glass were around the candle. The scent is Tis The Season. Thank you!

Model
Cannot locate
Serial number
Cannot locate
Bought from
Bath & Body Works, North Carolina
Bought
Nov 15, 2021, about then
Where
Gibsonville, North Carolina: Home/Apartment/Condominium
Who was involved
Age 20, Unknown
The reporter’s relation to them
My Child
As this report names them
Brand Bath & Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/4/2023) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. We apologize that you had this experience with a candle and are happy that you contacted our Customer Care Center regarding the matter. In this regard, we sent a prepaid package to you to return the candle to us so that we can evaluate it.
We want to assure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, burn time and proper pre-burn trimming. We look forward to receiving the candle from you so we can work to resolve this issue with you directly.

CPSC report 20221215-71EA5-2147352019. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 17, 2022, sent to the company Nov 21, 2022, published by CPSC Dec 6, 2022

The product, in the report: 3 wick candle from Bath and Body Works purchased in the fall of 2022

Bath and Body Works 3 wick candle engulfed into flames and exploded

Model
Frosted cranberry 3 wick candle
Bought from
Bath and Body Works, North Carolina
Bought
Nov 1, 2022, about then
Where
United States: Home/Apartment/Condominium
Who was involved
Age 48, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Bath and Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/5/2022) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. Because the incident you have described in the report does not provide important details related to the use of this candle, we would appreciate the opportunity to discuss this incident with you personally. We encourage you to call our Customer Care Center at 1-800-395-1001 between the hours of 9 a.m. and 5 p.m. Eastern so we can gather more details from you. If you still have the candle in your possession, we will also send a prepaid package to you to return the candle to us so that we can evaluate it and try to understand what may have occurred with this candle.
We want to assure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, burn time and proper pre-burn trimming. We look forward to working with you directly to resolve this issue.

CPSC report 20221117-361C7-2147352557. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Dec 26, 2020, sent to the company Jan 25, 2021, published by CPSC Feb 16, 2021

The product, in the report: It’s Bath and body works 3 wick candle. Holiday scent with buffalo plaid wrapping around the candle

I sent a message to the company with no response. I was burning a bath & body works candle. It set off my smoke alarm so I blew out the candle when I went to check it I noticed the paper wrapper was burnt off

Bought from
Bath and body works
Bought
Dec 4, 2020, about then
Where
United States: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Bath and body works, made or sold by Bath & Body Works
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(2/1/2021) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. Because the incident you have described in the report does not provide specific information about the fragrance of the candle, we would appreciate the opportunity to discuss this particular incident with you personally. We encourage you to call our Customer Care Center at 1-800-395-1001 between the hours of 9 a.m. and 5 p.m. Eastern so we can gather more details from you. If you still have the candle in your possession, we will also send a prepaid package to you to return the candle to us so that we can evaluate it and try to understand what may have occurred with this particular candle.
We want to assure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, burn time and proper pre-burn trimming.
We look forward to working with you directly to resolve this issue.

CPSC report 20201226-0FF6D-2147367200. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 14, 2020, sent to the company Apr 22, 2020, published by CPSC May 6, 2020

The product, in the report: 3-wick scented Bath and Body Works Candle that was eucalyptus and spearmint scented “aromatherapy stress relief candle.” Bar code: 0667545117954 Another number found on the candle: 7214AGA7 Manufacturing address: 95 West Main St New Albany, Ohio 43054

We were using our candle as we normally would. Lit all 3 wicks and set it on the coffee table. We went to the kitchen to start cooking dinner and our smoke detector started to go off. We thought it was something in the kitchen, it wasn’t. The flame from the candle was about 3 inches higher than normal. It was a blue flame which is the hottest flame. My husband tried to blow on it to put it out and the flame grew higher to about 12 inches, one LARGE blue flame which singed his eyebrows and spread embers across the carpet.
We had to urgently decide to use fire safe gloves to move the candle outside because it would not go out and the flame was getting larger. After it was outside we poured water on the candle which put the flame out (thank god).
The candle had been burning about 25 minutes in total before this happened. We have used candles like this before, without this ever happening.
It seemed like there was a chemical in the wax that started to burn, but I’m not sure.
Very scary and could have been a full fledged fire.

Model
7214AGA7
Serial number
0667545117954
Bought from
Bath and Body Works, California
Where
Playa Del Rey, California: Home/Apartment/Condominium
Who was involved
Age 33, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Bath and Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/24/2020) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. We apologize that you had this experience with a candle and we hope to have the opportunity to address your concerns personally. We encourage you to call our Customer Care Center at 1-800-395-1001 between the hours of 9 a.m. and 5 p.m. Eastern so we can gather more details from you. If you still have the candle in your possession, we will also send a prepaid package to you to return the candle to us so that we can evaluate it and try to understand what may have occurred with your candle. We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length and proper pre-burn trimming. We look forward to working with you directly to resolve this issue.

CPSC report 20200414-8037F-2147372907. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 29, 2019, sent to the company Jan 30, 2020, published by CPSC Feb 13, 2020

The product, in the report: three wick candle in a glass. Scented Candle Made in USA Model burnt off but candle from same has numbers 30508419 Scented

A candle we purchased from Bath and Body works which was three wicks in a glass broke apart and burned the coffee table and black smoke marks up the wall. I walked into the room to find this occurring. I took photos and video and a picture of the label on the bottom of the adjacent (same candle) jar. This well could have burned our house down. The glass breaking on its own due to heat, I assume, is the cause of this fire. These candles should not be on the market. We have several of them. I reported this twice to Bath and Body works who replied on chat that someone would get back to me. No one did I finally got an email from them and sent them the photos and video and still did not hear from anyone. I am shocked as I regard this as an urgent matter. [REDACTED]

Model
burnt off but candle from same has numbers 30508419 Scented
UPC
667548993500
Serial number
30508419
Bought from
Bath and Body works
Where
Okotoks, Canada: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Bath and BOdy works scented candle, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/6/2020) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. We apologize that you had this experience with a candle and are happy that you contacted our Customer Care Center regarding the matter, that we were able to connect with you regarding your concerns, and that you will be returning the candle to us for our evaluation in the prepaid package that we sent you. We will be fully evaluating the returned candle but have observed from the photographs you provided that there are match sticks in the wax pool of both the returned candle and an adjacent candle. It is important to emphasize that the safe use of a candle is dependent on following product warnings and instructions, including the following important instructions listed on our candles: “Keep all objects out of the candle” and on our website: “Dispose of wick trimmings and matches to keep debris out of wax pool.” We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, and proper pre-burn trimming.

CPSC report 20191229-E9CDF-2147375726. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 28, 2019, sent to the company Oct 21, 2019, published by CPSC Nov 12, 2019

The product, in the report: Bath & Body Works 3-wick lavender candle

Last night, before going to bed, my husband went to blow out a Bath & Body Works candle on our bedside dresser. As he did so, flames shot up the wall and erupted into a fireball across the ceiling. I had just fallen asleep, so it was especially frightening to open my eyes and see nothing but flames above me. I’ve heard of this happening to quite a few others with this particular brand, but figured since we always followed proper precautions - keeping the wicks trimmed, the candle away from combustible objects, and only burned for a couple hours at a time - it wouldn’t happen to us. Sadly, I was wrong. We’ll be spending the weekend scrubbing soot and repainting. However, I’m so thankful that nobody was injured!

Bought from
Bath & Body Works
Bought
Jun 1, 2019, about then
Where
Highland, Michigan: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Bath & Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/28/2019) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. We apologize that you had this experience with a candle and are happy that you contacted our Customer Care Center regarding the matter. In this regard, on October 2nd, we sent a prepaid package to you to return the candle to us so that we can evaluate it. We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, and proper pre-burn trimming. We look forward to receiving the candle from you, and will continue to work to resolve this issue with you directly.

CPSC report 20190928-4DF9D-2147377424. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 1, 2019, sent to the company Apr 9, 2019, published by CPSC Apr 30, 2019

The product, in the report: 3 wick candle in glass jar that was striped in gold

Bath and Body Works 3 Wick Candle had been burning for an hour or 2 when I found the glass container had caught fire and the candle was engulfed in flames burning approximately 6 inches above the glass container. I extinguished the flames and seconds later it was engulfed in flames again. The wax was spraying on my wall, the bathtub, and the floor.

Bought from
Bath and Body Works
Where
LOUISVILLE, Kentucky: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand Bath and Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/10/2019) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers.
We apologize that you had this experience with a candle and are happy that you contacted our Customer Care Center on April 1, 2019, regarding the matter, and that we were able to connect with you regarding your concerns.
We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, and proper pre-burn trimming.
Thank you again for contacting Bath & Body Works and we look forward to the opportunity to serve you again in the future.

CPSC report 20190401-C1354-2147381897. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 14, 2017, sent to the company Nov 22, 2017, published by CPSC Dec 7, 2017

The product, in the report: Bath & Body Works 3-wick candle scented “Winter”

I lit a Bath & Body Works 3-wick candle scented “Winter” that was in a Bath & Body Works pumpkin sleeve candle holder around 8pm that was 2/3 previously burned. The wicks were at the appropriate height when lit. In the early hours (I do not know the exact time), our smoke detector went off. We rushed to where the smoke was billowing from to find a 2 foot blaze coming from the candle. My husband immediately opened our patio door and, in the rush of adrenaline, picked up the candle and put it outside. He threw a pot of water on it which fueled the fire. We then doused it with large box of baking soda. The glass candle was so hot that the glass melted into the candle holder. My husband sustained burns on 8 fingers. We have smoke damage to the main floor of our home.

Bought from
Bath & Body Works, Pennsylvania
Bought
Sep 8, 2017, about then
Where
Pittsburgh, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 35, Male
The reporter’s relation to them
My Spouse
As this report names them
made or sold by Bath & Body Works
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/5/2017) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. We apologize that you had this experience with a candle and are happy that you contacted our Customer Care Center regarding the matter. In this regard, thank you for returning the candle to us so that we can evaluate it. We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, and proper pre-burn trimming. We will continue to work to resolve this issue with you directly.

CPSC report 20171114-6E82E-2147395417. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 21, 2017, sent to the company Jul 26, 2017, published by CPSC Aug 16, 2017

The product, in the report: 3wick candle

I have been biting the 3wick candle about 1 hour. I walked away for about 2 minutes when I heard my car meowing and it sounded like something was sparking. I came into the living room and seen the candle had flames that were very high and it looked as if all three flames from the wicks combined. It was burning at a high rate I didn’t know what to do so I yelled for my wife. We tried the fire extinguisher it was having problems. The glass shattered and wax spilled. My wife ran outside and grabbed some dirt to throw on it which finally put it out. This was a very scary experience for us and we are glad is wasn’t worse than this.

Bought from
Bath and body works
Where
Fort bragg, North Carolina: Home/Apartment/Condominium
Who was involved
Age 23, Female
The reporter’s relation to them
Self
As this report names them
Brand Bath and Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/8/2017) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet or exceed all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, and proper pre-burn trimming. We apologize that you had this experience with a candle and are happy that you contacted our Customer Care Center regarding the matter for resolution.

CPSC report 20170521-60173-2147400335. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 12, 2017, sent to the company May 22, 2017, published by CPSC Jun 13, 2017

The product, in the report: Bath and Body Works 3-wick Candle

I lit my 3-wick Bath and Body Works candle and started watching a movie with my children. About an hour later, I looked over and saw the candle flame was nearly a foot high. The entire candle container was full of flames. I had the candle in a Bath and Body Works metal holder. After a few unsuccessful attempts to extinguish the candle, I panicked-- thinking about the candle catching my house on fire and putting my family’s safety at risk. I grabbed two oven mitts, and tried to move the candle, which caused it to get worse. This caused me to panic even more, and I picked up the candle, lost control, dropping it on the floor. The candle shattered, wax splattered all over my kitchen floor, cabinets, and my feet. But it did nearly extinguish the flame. I was able to get the remainder of the fire extinguisher, but it caused significant damage to the linoleum floor in my kitchen. The glass that was the candle was completely black. I have no idea what would cause the candle to do this. There was no draft, no flammable items nearby, but this terrified me.

Bought from
Bath and Body Works
Bought
Mar 15, 2017, about then
Where
Indianapolis, Indiana: Home/Apartment/Condominium
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand Bath and Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/1/2017) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. Because the incident you have described in the report does not provide any information about the specific fragrance or style of the candle, we would appreciate the opportunity to discuss this particular incident with you personally. We encourage you to call our Customer Care Center at 1-800-395-1001 between the hours of 9 a.m. and 5 p.m. Eastern so we can gather more details from you. If you still have the candle in your possession, we will also send a prepaid package to you to return the candle to us so that we can evaluate it and try to understand what may have occurred with this particular candle.
We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, and proper pre-burn trimming.
We look forward to working with you directly to resolve this issue.

CPSC report 20170512-168EA-2147401561. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 20, 2017, sent to the company Jun 5, 2017, published by CPSC Jun 26, 2017

The product, in the report: 3 wick twisted peppermint Bath and Body Works Candle

I use bath and body works candles all the time. This particular time the flame reached 7 inches and the three wicks had converged into a large flame. I wasn’t able to blow the flame out, or douse it with water. I had to use a fire exstinguisher in order to put out the flame.

Model
I don’t know
Bought from
Bath & Body Works, Alaska
Bought
Oct 25, 2016, about then
Where
Anchorage, Alaska: Home/Apartment/Condominium
Who was involved
Age 24, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Bath & Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/12/2017) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers.
We apologize that you had this experience with a candle and we hope to have the opportunity to address your concerns personally. We encourage you to call our Customer Care Center at 1-800-395-1001 between the hours of 9 a.m. and 5 p.m. Eastern so we can gather more details from you. If you still have the candle in your possession, we will also send a prepaid package to you to return the candle to us so that we can evaluate it and try to understand what may have occurred with your candle.
We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length and proper pre-burn trimming.
We look forward to working with you directly to resolve this issue.

CPSC report 20170420-D6B58-2147404169. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 27, 2016, sent to the company Jan 9, 2017, published by CPSC Jan 25, 2017

The product, in the report: 14.5 Oz blue jar candle in French Lavender scent

Bath and Body Works/ White Barn Candle Company 14.5oz jar candle in French Lavender scent was burning for approximately 1 hour. Suddenly we noticed the candle had caught fire and was engulfed in flames. Flames reached about 5-6 inches high and flames had to be smothered to be put out. Jar was cracked, burned and blackened. This incident occurred without explanation. Candle was near a mirror which was also blackened and burned by flames. Incident caused smoke detectors to go off as well.

UPC
667540479095
Serial number
6068G3A8
Bought from
Bath and Body Works, Nevada
Bought
Jun 1, 2016, about then
Where
LAS VEGAS, Nevada: Home/Apartment/Condominium
Who was involved
Age 29, Female
The reporter’s relation to them
Self
As this report names them
Brand Bath and Body Works/ White Barn Candle Company, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/18/2017) Bath & Body Works: Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. We apologize that you had this experience with a candle and are happy that you contacted our customer care center regarding the matter. In this regard, on 1/6/17, we sent a prepaid package to you to return the candle to us so that we can evaluate it. We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, and proper pre-burn trimming. We look forward to receiving the candle from you and will continue to work to resolve this issue with you directly.

CPSC report 20161227-FCDAB-2147408893. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Dec 2, 2015, sent to the company Dec 10, 2015, published by CPSC Jan 5, 2016

The product, in the report: Medium Candle Evergreen Scented size 6.3 oz/180g. Candle burns approximately 30-40 hours and measure 3”widex4”tall

While I was at work my wife [REDACTED] light a medium Evergreen scented candle which was purchased at Bath and Body Works in Alexandria Louisiana. My wife said the fire alarm located outside the guess bathroom alerted her to either smoke or fire somewhere in the vicinity . My wife also stated she was frying bacon and the smoke alarm may of alerted her to smokey conditions. While approaching the fire alarm she noticed the candle located on the bathroom window sell was on fire and as she described it the flame was approximately six to eight inches above the container where the candle was contained. Note: My wife also explained the candle had been burning approximately two hours. As stated by her, her first reaction was to grab a a cloth located on the sink of the bathroom and carry the burning candle to a safe location outside of the house so the house would not burn down. As she was carrying the candle toward the front door and approximately four feet from the front door the glass container exploded causing hot wax to be deployed over her right and left arms and hands. We consulted a Doctor on the following day who’s medical opinion she had received first and second degree burns.

Model
Medium Candle Evergreen
UPC
I don’t know
Serial number
None
Bought from
Bath&Body Works
Bought
May 2, 2015, about then
Where
Marksville, Unspecified: Home/Apartment/Condominium
Who was involved
Age 51, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Bath & Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(12/18/2015) Bath & Body Works: Thank you for sharing with us and the Consumer Products Safety Commission your concerns about the candle you purchased. We sincerely apologize for your wife’s experience, and hope to have the opportunity to address your concerns personally. We encourage you to call our customer care center at 1-800-395-1001 between the hours of 9:00 a.m. and 5:00 p.m. ET so we can gather more details from you.
Please know that customer safety and satisfaction is our top priority. Our candles have been extensively tested under rigorous burn conditions and meet all applicable industry and governmental standards, including those of ASTM International with respect to performance and safety. The safe use of a candle is dependent on many factors beyond the candle itself - it can be affected by the environment, drafts, proper wick trimming, keeping the melt pool clear of any debris (such as wick trimmings or other foreign objects), and making sure that the use of the candle is always supervised. Again, we appreciate you sharing your wife’s experience as it is valuable feedback and we look forward to assisting you further.

CPSC report 20151202-43E13-2147426197. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 19, 2015, sent to the company Sep 28, 2015, published by CPSC Oct 20, 2015

The product, in the report: Aromatherapy 3-Wick Candle EUCALYPTUS SPEARMINT Made using the highest concentration of fragrance oils and an exclusive blend of vegetable wax and lead-free wicks, the wax melts consistently & evenly, radiating enough fragrance to fill an entire room. Our 3-Wick Candle burns approximately 25 - 45 hours and measures 4” wide x 3 1/2” tall.

We were in our home and had a candle burning for about 45 minutes when we heard a loud ‘bang’ from the kitchen, location of the candle. We went to investigate to only discover out countertop was on fire in 3 spots. The candle had exploded and sent shards of glass all over the room and we had to put the fire out quickly. The fire caused irreparable damage to our countertop. This is a HUGE safety concern. If we hadn’t responded within seconds or god forbid had we been showering, taking the trash out, or any other activity causing us to be away longer than seconds, our entire apartment would have went down in flames. We were just charged $350 to replace the countertop at our apartment due to the damage this candle caused. The candle was not previously cracked as we had burned it before, and there was nothing even remotely close to the candle to spark the fire or cause the explosion. We could have easily lost our lives that evening, and now to add more stress to us, we are paying for the damage caused by this candle and not any mishandling we had part in at all. This is not ok. We are completely mortified that this product exists and billions of consumers are blindly able to purchase it and believe the candle is safe to burn.

Model
Aromatherapy 3-Wick Candle EUCALYPTUS SPEARMINT
Bought from
Bath & Body Works
Bought
Jul 15, 2015
Where
PLANTATION, Florida: Home/Apartment/Condominium
Who was involved
Age 27, Female
The reporter’s relation to them
Self
As this report names them
Brand Bath & Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/2/2015) Bath & Body Works: Thank you for sharing with us and the Consumer Products Safety Commission your concerns about this candle. We are committed to our customers’ safety and satisfaction. Our candles have been extensively tested under rigorous burn conditions and meet all applicable industry and governmental standards, including those of ASTM International (formerly known as the American Society for Testing and Materials) with respect to performance and safety. The safe use of a candle is dependent on many factors beyond the candle itself - it can be affected by the environment, drafts, proper wick trimming, keeping the melt pool clear of any debris (such as wick trimmings or other foreign objects), and making sure that the use of the candle is always supervised and it is not burnt over 3-4 hours at a time. We appreciate that you are working with our call center so we can determine what may have happened in this situation.

CPSC report 20150919-B2858-2147428254. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Sep 17, 2015, sent to the company Sep 25, 2015, published by CPSC Oct 9, 2015

The product, in the report: Bath and Body 3 wick candle

I lit a Bath and Body 3 wick candle and after 15-20 minutes the candle flame had gotten out of control and was burning several inches above the glass container. It was getting dangerous so I tried several times to blow the candle out but the flame just got larger and it actually started to spark and pop. I called my husband to try to get the candle out and he tried several time to blow it out with no success. He went to pick the candle up to carry it outside and the candle sparked and popped and the glass container exploded causing the hot wax and flame to burn my husband. When the flame burnt him my husband threw the candle onto the floor. My husband received severe 2nd degree burns on his left hand.

Bought from
Bath and Body
Where
Fishers, Indiana: Home/Apartment/Condominium
Who was involved
Age 42, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Bath and Body, made or sold by Bath & Body Works
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(10/2/2015) Bath & Body Works: We are committed to our customers’ safety and satisfaction. Our candles have been extensively tested under rigorous burn conditions and meet all applicable industry and governmental standards, including those of ASTM International (formerly known as the American Society for Testing and Materials) with respect to performance and safety. The safe use of a candle is dependent on many factors beyond the candle itself - it can be affected by the environment, drafts, proper wick trimming, keeping the melt pool clear of any debris (such as wick trimmings or other foreign objects), and making sure that the use of the candle is always supervised and it is not burnt over 3-4 hours at a time. Again, we appreciate you sharing this valuable feedback. Please call our customer care center at 1-800-395-1001 so that we may assist further.

CPSC report 20150917-C946F-2147428306. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Aug 19, 2015, sent to the company Aug 27, 2015, published by CPSC Sep 11, 2015

The product, in the report: Product involved was a Bath & Body Works “TIS THE SEASON” 14.5 oz candle made in Canada. Serial # 0667533527833

My fire department was dispatched for a possible kitchen fire, arrived to find the occupant outside, occupant stated that she was cooking lunch and had a candle going in the kitchen, candle was going for around an hour. Occupant stated that when she turned around the candle had approx. 3 foot flames coming from it, occupant stated that when they tried to put the fire out with a glass of water the glass holder exploded and the flames did not go out. I went inside to investigate and found the base of the candle still burning with the high flames, first attempt with a small glass of water did not extinguish the fire, a second glass did. Doing research on this product there has been recalls in the past for “high flames”.

Model
Tis the Season
Serial number
0667533527833
Where
Saginaw, Michigan: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Bath & Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(9/9/2015) Bath & Body Works: Thank you for sharing with us and the Consumer Products Safety Commission your concerns about this candle. We are committed to our customers’ safety and satisfaction. Our candles have been extensively tested under rigorous burn conditions and meet all applicable industry and governmental standards, including those of ASTM International (formerly known as the American Society for Testing and Materials) with respect to performance and safety. The safe use of a candle is dependent on many factors beyond the candle itself - it can be affected by the environment, drafts, proper wick trimming, keeping the melt pool clear of any debris (such as wick trimmings or other foreign objects), and making sure that the use of the candle is always supervised and it is not burnt over 3-4 hours at a time. We appreciate that you are working with our call center so we can determine what may have happened in this situation.

CPSC report 20150819-B90C0-2147429201. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Feb 10, 2015, sent to the company Feb 20, 2015, published by CPSC Mar 9, 2015

The product, in the report: 3 wick BATH AND BODY candle purchased from the BATH AND BODY store in Rockwall TX approximately last month. Scent peach Bellini NO WARNING THAT THIS COULD HAPPEN ON THEIR LABEL

I distinguished a 3 wick bath and body candle by placing the lid that was sold with the candle and it caused a vacuum tight seal so that when I opened the candle up using my hands the glass broke in my hands. I have reported this problem before approximately a year ago to the bath and body corporate customer service number listed and these candles are still being sold like this. Imploding glass in a customers hands is a very dangerous thing not to mention if it is dropped while pressurized the damage that it could cause.

Model
3 WICK CANDLE
UPC
0667536789191
Bought from
BATH AND BODY, Texas
Bought
Jan 10, 2015
Where
rockwall, Texas: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand BATH AND BODY, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/4/2015) Bath & Body Works: Thank you for sharing with us and the Consumer Products Safety Commission your concerns about the candle you purchased. We received your information Oct. 24, 2014, and have since attempted to connect with you via phone, letters and email. We hope to have the opportunity to address your concerns personally and we encourage you to call our customer care center at 1-800-395-1001 between the hours of 9:00 a.m. and 5:00 p.m. ET so we can gather more details from you. We are committed to our customers’ safety and satisfaction. Our candles have been extensively tested under rigorous burn conditions and meet all applicable industry and governmental standards, including those of ASTM International (formerly known as the American Society for Testing and Materials) with respect to performance and safety. The safe use of a candle is dependent on many factors beyond the candle itself - it can be affected by the environment, drafts, proper wick trimming, keeping the melt pool clear of any debris (such as wick trimmings or other foreign objects), and making sure that the use of the candle is always supervised and it is not burnt over 3-4 hours at a time. Again, we appreciate you sharing this valuable feedback. Please call our customer care center at 1-800-395-1001 so that we may assist further.

CPSC report 20150210-13110-2147435541. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Nov 10, 2014, sent to the company Dec 12, 2014, published by CPSC Dec 30, 2014

The product, in the report: Wild Poppies scented 3-wick candle Lot # 4056AGA2

The consumer stated that she went to light the candle with a lighter. The consumer stated that as the flame of the lighter touched the wick, she heard a pop. The consumer felt pain in her left eye instantly. The consumer stated that she noticed that the candle did not light.
The consumer rushed to the bathroom to flush her eye out. The consumer felt like there was something in her eye and it was really painful. The consumer kept tearing in her left eye. The consumer put an ice pack on her eye and was taken to the ER by her husband.
The consumer was taken in immediately at the hospital. Her eye was numbed and examined. The doctor informed the consumer that pieces of wick were attached to her cornea. The doctor removed the pieces from the consumer’s eye. The consumer stated there is a dent in her eye where the wick flew in. The consumer is put on antibiotics and pain medication. The consumer was informed to go to an ophthalmologist for a follow-up. The consumer stated that vision through her left eye is very blurry.
The consumer contacted the manf customer service. The consumer was transferred to an external company (medical line) for the complaint. The consumer stated that she will be calling the customer service again to return all of the other candles that she has from them.

Model
4056AGA2 21 21 2
UPC
667534550090
Serial number
0667534550090
Bought from
Bath & Body Works, Hawaii
Bought
Mar 1, 2014, about then
Where
Kapolei, Hawaii: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Bath & Body Works
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(1/14/2015) Bath & Body Works: Thank you for sharing your experience with the Wild Poppies three-wick candle purchased at Bath & Body Works with us and the Consumer Products Safety Commission. We are terribly sorry that you had an issue with our three-wick candle. We are committed to our customers’ safety and satisfaction, and we want to continue to earn your confidence in our products every day. Because safety is our top priority, all Bath & Body Works candles exceed government and industry standards through rigorous testing by independent laboratories. The safe use of a candle is dependent on many factors beyond the candle itself -- it can be affected by the environment, drafts, proper wick trimming, keeping the melt pool clear of any debris, wick trimmings or other foreign objects and making sure that the use of the candle is always supervised and not burnt over 3 hours at a time.
Please call our customer care center at 1-800-395-1001 so we can gather more details about your experience and offer support. In addition, you may also return the candle to any Bath & Body Works store for a refund or exchange.
Thank you again for sharing this valuable feedback, and we look forward to the opportunity to serve you again.
Sincerely,
Bath & Body Works

CPSC report 20141110-D2DB1-1440029. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Nov 23, 2013, sent to the company Dec 3, 2013, published by CPSC Dec 17, 2013

The product, in the report: Large three wick scented candle

I purchased two large three wick candles from Bath & Body Works. I lit one last Wedensday evening and it exploded, shattering the side and sending shards of hot glass all over the place and exposing the flame on the candle. Just this evening I lit the other one and, same thing happened.

Model
Harvest Gathering
UPC
0667533191270
Serial number
3192K3A2
Bought from
Bath & Body Works
Bought
Oct 1, 2013, about then
Where
Dracut, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Bath & Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(12/11/2013) Bath & Body Works: We are committed to our customers’ safety and satisfaction. Our candles have been extensively tested under rigorous burn conditions and meet all applicable industry and governmental standards including those of ASTM International (formerly known as the American Society for Testing and Materials) with respect to performance and safety. We appreciate that you are working with our call center so we can determine what may have happened in your situation.

CPSC report 20131123-54517-2147449650. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made May 4, 2013, sent to the company May 13, 2013, published by CPSC May 28, 2013

The product, in the report: Vanilla Bean Noel Candle Bath and body works 3 wick Slatskin & Company

I lit a 3 wick candle by vanilla bean slatskin & company. It was in a holder on my stove top. It had been used before 3 times. After burning for about 1/2 an hour the candle exploded and the glass broke on the side of the candle.

Model
2314k3a1
UPC
0667531276801
Bought from
Bath & Body Works
Bought
Nov 21, 2012
Where
Pelham, New Hampshire: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Bath & Body works, made or sold by Slatkin & Co.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(5/28/2013) Slatkin & Co.: Thank you for bringing your concern to our attention. Our candles have been extensively tested under rigorous burn conditions and meet all applicable industry and governmental standards including those of ASTM International (formerly known as the American Society for Testing and Materials) with respect to performance and safety. We appreciate the fact that you have reached out to our company so we can learn more about the situation as we never want our customers to have a poor experience with our products.

CPSC report 20130504-52FF5-2147456395. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 24, 2012, sent to the company Feb 1, 2012, published by CPSC Feb 15, 2012

The product, in the report: Scented votive candle in holder

I lit my votive candle recently purchase at Bath & Body Works. I let it burn, when I checked on it, I noticed the candle holder was melting!

Model
Gingerbread
UPC
0667529158768
Serial number
1269a3a1
Bought from
Bath and Body Works
Bought
Jan 12, 2012
Where
Gloucester, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Bath and Body Works, made or sold by Slatkin & Co.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/13/2012) Slatkin & Co.: Nothing is more important to us than customer safety. Our Slatkin & Co. candles have been extensively tested under rigorous burn conditions and meet or exceed all applicable industry and governmental standards including those of ASTM International (formerly known as the American Society for Testing and Materials) with respect to performance and safety. The plastic container that you described has been included in this thorough testing and has been determined to be safe when used as designed and labeled. We would very much like to talk with you to learn more about your situation. Can you please contact us at 1-800-756-5005?

CPSC report 20120124-D2BEB-2147471008. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 13, 2011, sent to the company Nov 21, 2011, published by CPSC Dec 13, 2011

The product, in the report: Mini candles encased in plastic

Bath and Body Works sells miniature candles encased in plastic. On 11/13/2011 about 12 pm I lit the candle. Now, I take some responsibility for not trimming the wick which had become bulging, possibly causing a larger flame. However, the encasement in plastic may be a safety hazard. Slowly over an hour or so without realizing it, the candle melted the plastic down and causing possible toxic fumes. It could have caused a fire if I hadn’t encased it in metal holder.

Bought from
Bath and Body Works, Pennsylvania
Bought
Sep 1, 2011, about then
Where
WLKS BARR TWP, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 26, Female
The reporter’s relation to them
Self
As this report names them
Brand Bath and Body Works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/2/2011) Bath & Body Works: Because nothing is more important to us than customer safety , our Slatkin &Co Candles have been extensively tested under very rigorous burn conditions and they meet all applicable industry and governmental standards including those of ASTM International with respect to performance and safety. The plastic container that you describe has been included in this thorough testing and has been designed to extinguish itself and not support a flame. We are confident that the candles and containers are safe when use as directed. It is very important for all consumers to read and follow label directions and warnings whenever burning a candle. We are sorry for your experience and would like the opportunity to discuss the matter with you. We invite you to call Customer Relations at 1-800-395-1001 so we can investigate this issue further. Thank you for bringing the incident to our attention.

CPSC report 20111113-79B42-2147473372. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 29, 2011, sent to the company Oct 7, 2011, published by CPSC Oct 24, 2011

The product, in the report: Bath and body works 1.6 oz. Aromatherapy stress relief eucalyptus spearmint scented candle.

I bought a small stress relief votive candle that is in a plastic holder, from bath and body works in August of 2011. I cut the wick and burned it once for about 20 minutes. The Second time, I cut the wick and burned it again, after 15 minutes, I noticed that the candle had burned down, melted and started to burn my wood dresser. It was on fire!! And burning everything, including two library books and a pair of cotton pants that where nearby. I thank God that I saw this in time and could put it out before it burned my home down to the ground.... Please look into this,as the company has not been forthcoming about this product and the danger it can cause in minutes. There is no warning on this item!!

Model
Aromatherapy 1.6 oz.
UPC
0667528607151
Bought from
Bath and body works, Michigan
Bought
Jul 29, 2011
Where
Rochester hills, Michigan: Home/Apartment/Condominium
Who was involved
Age 48, Female
The reporter’s relation to them
Self
As this report names them
Brand Bath and body works, made or sold by Bath & Body Works
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/18/2011) Bath & Body Works: We are committed to our customers’ safety and satisfaction. Our Slatkin & Co. candles have been extensively tested under rigorous burn conditions and meet all applicable industry and governmental standards including those of ASTM International (formerly known as the American Society for Testing and Materials) with respect to performance and safety. We take your incident very seriously and appreciate that you are working with our call center so we can determine what may have happened in your situation.

CPSC report 20110929-DE582-2147474819. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Bath & Body Works candles and candle holders

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