Xantrex home solar and other power systems

3 reports to CPSC, the latest made Oct 25, 2019. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

3reports to CPSC
Oct 25, 2019the latest report was made
Jul 22, 2011the earliest
1with the company’s comments

Brand: Xantrex
Maker: Schneider Electric USA IncMakers, importers or sellers, as the reports name them
Product: Home solar and other power systemsAlternative energy made at homeCPSC’s product type: Residential Alternative Energy Systems For On-site Power Gen (code 4084), in Home Maintenance and Structures: Electrical Systems

Other ways the reports write the brand (1)

“Xantrex Grid Tied 3.0 GT Inverter”

By month

1 report from November 2018 to October 2019; the most in October 2019, 1. 2 earlier reports, since July 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
October 2019	1
October 2013	1
July 2011	1

How badly anyone was hurt

No one hurt 2 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Oct 25, 2019, sent to the company Nov 20, 2019, published by CPSC Dec 5, 2019

The product, in the report: Xantrex GT Series grid tile solar inverter

I smelled a burning smell when I went into my garage and after looking around realized it was our solar inverter. It smelled like it was burning inside and was hot to the touch. I called the number listed on the box and they instructed me on how to shut the power off to it so hopefully it would stop burning. They were the installer of the product but not the manufacturer. Sunpower the installer came out for a service call a week later and saw that the inverter had caught fire inside the box but since it was out of warranty said there was nothing they could do. I then called a repair person out and they told me this product was recalled because of this issue. I was never notified of this, you would assume the installer would have note of this for this product but never said anything. I have attempted to contact the manufacturer schneider electric multiple times with no response.

Model
864-1012
Serial number
B11683140
Where
San Diego, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Xantrex, made or sold by Schneider Electric USA Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20191025-08E41-2147376944. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 21, 2013, sent to the company Oct 29, 2013, published by CPSC Nov 20, 2013

The product, in the report: Xantrex 3.0 GT grid Tied Solar Inverter

I have a Xantrex 3.0 Gt Grid tied solar inverter that caught fire on 10/12/2013

Model
Xantrex GT 3.0 Solar Grid Tied Inverter - GT30-NA-DS240
UPC
B1060204
Serial number
864-001
Bought from
Texas Solar Power Company
Bought
Oct 1, 2005
Where
austin, United States: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Xantrex Grid Tied 3.0 GT Inverter, made or sold by Schneider Electric USA Inc
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20131021-506FF-2147450702. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Jul 22, 2011, published by CPSC Dec 15, 2011

The product, in the report: Xantrex Solar Power Inverter

Consumer stated that his solar power inverter caught fire at his home. The consumer stated that he got the product from the original firm in a Warning Exchange from March 4, 2004. The original firm went out of business and was bought by another company. The consumer called the manufacturer (the new firm) on March 31, 2011. The firm offered a case number and said they would get back in contact with him. The consumer had to get back in contact with them April 2, 2011 since he never was contacted. That same day he was told they would call him back but never did.
The consumer is not sure if was in March or April of this year but he called the firm and they told him they would offer to sell him the same product that caught fire at a discounted price. The consumer put out the smoke by disconnecting the power to the solar inverter and the smoke timed itself out.
The product was mounted on to the wall of a shop building outside of his barn. The product scorched the backside of the barn where the steel cage meets the wall of the barn. The power inverter has melted on the interior. The consumer was not harmed by the product. The consumer has noticed the recall of other power inverters similar to his but have different model numbers. The consumer opted not to call the fire department.

Model
XSTXR2500UPG
Serial number
AST22377
Bought from
Xantrex
Where
St. Helena, California: Farm/Ranch
Who was involved
Age 74, Male
The reporter’s relation to them
Self
As this report names them
Brand Xantrex, made or sold by Schneider Electric USA Inc
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(10/31/2011) Schneider Electric USA Inc: Thank you for your report dated July 22, 2011, regarding the above referenced report # 20110722-7A415-1193013. We have reviewed the report in detail and carefully reviewed our records. Xantrex was contacted by the customer on March 31, 2011. At that time, Xantrex recorded the customers concerns and offered a replacement device using our “Loyal Customer Program”. To date, we have not received the unit from the customer for testing. Absent a review of the unit, we cannot, at this time, evaluate and confirm the basis of the claim or provide any potential root cause analysis. Based on our review of this incident report, including input and photographs from the customer, we do not consider this product as containing or representing a substantial product hazard
We do not believe this report is in accordance with 16 CFR Part 1102. The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death from thousands of types of consumer products under the agency’s jurisdiction. The CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard or can injure children. Through SaferProducts.gov, consumers, child service providers, health care professionals, government officials and public safety entities can submit reports of harm (Reports) involving consumer products. Section 1102.6(b)(5) defines ‘‘harm’’ as any injury, illness, or death, or any risk of injury, illness, or death, as determined by the Commission. This definition is taken from section 6A(g) of the CPSA, which states that ‘‘[i]n this section, the term ‘harm’ means (1) injury, illness, or death; or (2) risk of injury, illness, or death, as determined by the Commission. Clearly, Mr. Preston’s incident report does not contain any information that he or others have been “harmed” or were at risk of being “harmed” as defined by § 1102.6(b)(5). On March 31, 2011 the customer, Mr Preston, contacted Xantrex customer service to report smoke had been observed exiting this inverter with the serial number AST20377. The customer also confirmed that upon observing this smoke, his employee disconnected both the AC and DC breakers. There were no reports of any personnel injury or property damage.
Xantrex reviewed photos as provided by Mr. Preston. These photos do not illustrate fire damage to the building or area surrounding the inverter. The photos illustrate slight discoloration to the inverter, however, this discoloration is somewhat indistinguishable from the mounting location. From our case records, the original inverter date of purchase was July 15, 2001, and the product had a two year warranty, which expired July 15, 2003. The customer indicated that he received an upgrade exchange unit in 2004.
As a response to Mr. Preston follow-up contact to Xantrex in April 2011, Xantrex offered a replacement unit at a reduced cost under the program “Loyal Customer Price”. The unit had been out of warranty for 5 years. Mr. Preston responded to the offer claiming the device should have lasted longer than 7 years and upon the reported failure, Xantrex should replace the unit at their expense. Mr. Preston did not accept this offer and subsequently reported this to the CPSC. Xantrex continues communication with this customer to offer an inspection and report in an effort to resolve this customer dis-satisfaction.
It is the position that none of the claims made against Xantrex in this report present any form of safety hazard to the consumer. We welcome the opportunity to inspect this unit and provide a full evaluation and analysis. We will continue to work with our valued customers to achieve a reasonable solution given all the information available.

CPSC report 20110722-7A415-1193013. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Xantrex home solar and other power systems

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.