Sycom power strips and surge protectors
8 reports to CPSC, the latest made Jan 11, 2023. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 8reports to CPSC
- Jan 11, 2023the latest report was made
- Jan 11, 2017the earliest
- 0with the company’s comments
- Brand
- Sycom
- Maker
- Sycom Surge, Inc.Makers, importers or sellers, as the reports name them
- Product
- Power strips and surge protectorsCPSC’s product type: Surge Suppressors or Power Strips (code 4083), in Electronics: Cables, Surge & Power Protection
By month
The numbers, as a table
| Month | Reports |
|---|---|
| January 2023 | 1 |
| January 2020 | 1 |
| May 2019 | 1 |
| March 2019 | 1 |
| August 2018 | 1 |
| May 2018 | 1 |
| October 2017 | 1 |
| January 2017 | 1 |
How badly anyone was hurt
- No one hurt 8 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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No one hurt Made Jan 11, 2023, sent to the company Jan 17, 2023, published by CPSC Jan 31, 2023
The product, in the report: syc-120/240-t2 type2 SPD in-10ka SCCH=10ka Mcov-150vac l-ng300vac l-l wpr600vac l-ng1200vac l-l
surge protector blew a hole in its side . Flames burned a hole in the siding about the size of a softball. Could have caused more damage than it did.
- Model
- could not see
- UPC
- could not deter
- Serial number
- could not see
- Bought from
- installed by any hour electric-plumbing-heating an
- Bought
- Jun 10, 2015
- Where
- Clearfield, Utah: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand sycom, made or sold by Sycom Surge, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 26, 2020, sent to the company Feb 3, 2020, published by CPSC Feb 18, 2020
The product, in the report: Hardwire Surge Protector: Protects electromechanical equipment from power surges.
SyCom SYC-120/240 T2 surge arrestors are installed on all a/c units, hot tub, pool, and inside a/c units. One caught on fire and burned outside. The house has a lightning rod system.
- Model
- SYC-120/
240-T2 - Bought from
- The Lightning Rod Man
- Bought
- Aug 17, 2015, about then
- Where
- Plano, Unspecified: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand SyCom, made or sold by Sycom Surge, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 7, 2019, sent to the company May 15, 2019, published by CPSC May 30, 2019
The product, in the report: SYCOM SYC-120/240-T2 surge protector
[REDACTED] along with a full structure fire assignment responded to [REDACTED]. for the report of a structure fire. [REDACTED] arrived on scene to find a two story house with nothing showing. [REDACTED] established command. Upon investigation and meeting with the homeowner we discovered that a surge protector that was integrated into the meter base for the house had caught fire. The homeowner had the fire out prior to our arrival. We secure the power to the house at the main disconnect on the meter base. The exterior and interior of the house was checked for any extension and there was none. All other units were cancelled. The homeowner stated that the only noticeable damage to the interior of the house was that the cable vision box started smoking and stopped working about the time he heard the pop sound of the surge protector malfunctioning. Duke Energy and [REDACTED] were called to the scene. [REDACTED] arrived and took pictures for a second opinion report. Duke Energy representative [REDACTED] arrived on scene and assessed the damage. He advised command and the homeowner that the meter and base did not sustain any damage and that there was no reason to disconnect the power from the house. He unhooked the 20 amp breaker that the surge protector was hooked to and removed it from the meter base box. The homeowner was advised to contact an electrician to check the circuits on the interior of the house for damage. All units cleared the scene. Surge protector- [REDACTED]
- Model
- SYC-120/
240-T2 - Where
- Cary, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Male
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand SYCOM, made or sold by Sycom Surge, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Mar 30, 2019, sent to the company Apr 8, 2019, published by CPSC Apr 22, 2019
The product, in the report: Sycom whole house surge protector device. Black in color. Unit measures 3.75 x 3 x 2 inches. Typically mounted on the side of an electrical service breaker panel.
Whole house surge protector, Sycom model SYC-120/240TC (serial number 10168100375) that was mounted to the side of an exterior electrical service panel, started sparking, smoking, and then caught on fire. I was outside when this occurred and was able to immediately put out the fire using a chemical fire extinguisher. If I would have not been outside or home when this occurred, there could have been substantial fire damage to my home. It is my understanding that this particular device is also displaying a fraudulent “UL Listed” label.
- Model
- SYC-120/
240TC - Serial number
- 10168100375
- Bought from
- Purchased with home
- Bought
- Mar 1, 2014, about then
- Where
- Flagstaff, Arizona: Home/
Apartment/ Condominium - Who was involved
- Age 54, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Sycom, made or sold by Sycom Surge, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Aug 31, 2018, sent to the company Sep 28, 2018, published by CPSC Oct 15, 2018
The product, in the report: The Sycom Surge protector attached to our [REDACTED] Air Conditioner Compressor is a 4”ish black rectangular plastic (of a fashion) box with SYCOM (the COM in a Green Circle). We are unable to get more than the green COM, as the balance of the box was completely scorched. After looking online, I was able to find the information for this particular surge protector, though I cannot identify a specific serial number, UPC, UL or Manufacturers date or code.
On Saturday, August 25, 2018 the Sycom Type 2 120/240 Surge protector attached to our [REDACTED] Air Conditioner popped/exploded, causing fire on the outside of our townhouse and a terrible burning odor. The Vinyl Siding melted, and the inside insulation/siding/inner wall were scorched/burned and melted. The risk was not only to our townhouse unit, but to the other 7 units in our building. The UL Mark and other markings were not able to be distinguished due to the scorched Sycom surge protector.
We contacted our power company PSE&G regarding any transformer issues or power surges in the area, and there were none.
Gold Medal originally installed the [REDACTED] Air Conditioning unit in May of 2015. A call was made to them and they came out today, August 31, 2018. The removed the burned protector, duck taped the wall until the siding is replaced. After the siding repair is complete, Gold Medal advised that they will come out and install a new surge protector. We will make sure it is not the Sycom Type 2
- Model
- Sycom Model SYC-120/
240-T2 - UPC
- unit burned
- Serial number
- unit burned, so unknown
- Bought from
- Gold Medal Services during HVAC install
- Bought
- May 2, 2015
- Where
- Edison, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Sycom, made or sold by Sycom Surge, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 2, 2018, sent to the company Aug 13, 2018, published by CPSC Aug 27, 2018
The product, in the report: Surge Protector
Good Morning,
I am writing to report a safety concern on behalf of clients, [REDACTED]. My clients recently had a ductless air conditioning unit installed at their home by a trusted contractor. The contractor installed a surge protector manufactured by Sycom Surge, Inc, model number SYC-120/240-T2. On Sunday, April 21, 2018, the surge protector started on fire during normal use of the A/C unit. The fire department was called to my clients’ home. Thankfully, [REDACTED] rushed to the circuit box in the residence and turned off the particular circuit to the surge protector. According to the fire department, had the [REDACTED] not been home and taken this immediate action, their home could have become fully engulfed and destroyed.
The contractor was contacted, who then began to conduct research on the particular surge protector that was used. Apparently, UL had issued a warning in 2016 that this particular Sycom unit may constitute a fire hazard and was not UL approved. Fraudulent UL approved stickers appear on these units. (I have the warning)
In checking the Sycom web site, where you can purchase this unit, despite the UL warning, Sycom is still advertising these units as UL approved and lists the UL seal on its web site. (I have the printout of the item).
When my client contacted Sycom to inquire about the faulty surge protector, Sycom offered to pay my client (without specifying for what or an amount), in exchange for return of the unit. My clients have declined the offer. They are in the process of obtaining quotes for the damage to their home.
There has been at least one litigation case in the US District Court for the District of Maryland ([REDACTED]) in which a faulty surge protector manufactured by Sycom was alleged to have been the cause of a home fire
Something is seriously wrong here.
[REDACTED], Esquire [REDACTED] [REDACTED] [REDACTED]
- Model
- SYC-120/
240-t2 - Bought from
- Installer
- Bought
- Apr 7, 2018, about then
- Where
- York, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- My Client, Patient, Student, Etc. (professional relationship)
- As this report names them
- Brand Sycom, made or sold by Sycom Surge, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Oct 17, 2017, sent to the company Feb 20, 2018, published by CPSC Mar 6, 2018
The product, in the report: Whole house surge suppressor manufactured by Sycom. Model SYC-120/240-T2. The serial number and manufacturing date are unknown as the paper label was destroyed in the fire. Per homeowner, it was installed in 2010.
At 9:10pm on October 9, 2017 the Arvada Fire Protection District was dispatched to 9124 W 67th Avenue for a report of a structure fire. Upon arrival, it was found that a fire occurred next to the exterior load center for the house. An investigation revealed that the origin of the fire was at a whole house surge suppressor which was later determined to be manufactured by Sycom (model SYC-120/240-T2). This particular model was installed in a 240V configuration for whole house surge suppression. The unit was bagged and left with the homeowner. Additional research revealed that UL has removed their listing for this product as of July 29, 2016. (https://www.ul.com/newsroom/publicnotices/ul-warns-of-potentially-hazardous-surge-protectors-release-no-16pn-10/).
- Model
- Model SYC-120/
240-T2 - UPC
- Unknown
- Serial number
- Unknown
- Where
- Arvada, Colorado: Unspecified
- Who was involved
- Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- made or sold by Sycom Surge, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 11, 2017, sent to the company Feb 3, 2017, published by CPSC Feb 17, 2017
The product, in the report: SUPCO SCM 150 Surge Protector
We were dispatched to a home to investigate a possible structure fire. Upon our arrival, we found a SUPCO SCM 150 surge protection device was the cause. While we did not witness active flames, the failure of the device produced sufficient heat to melt the casing of the device as well as inflict thermal damage on an approximate 1 square foot of siding around the unit. There was a smoke stain above the device and the contents of the device were described as dripping out. There was no extension to the underlayment board beneath the siding. Approximate damages not including loss of the surge protector were 200 dollars.
- Model
- Supco Model SCM150
- Where
- Cary, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- made or sold by Sycom Surge, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.