Square D power strips and surge protectors
2 reports to CPSC, the latest made Aug 26, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 2reports to CPSC
- Aug 26, 2025the latest report was made
- Aug 12, 2024the earliest
- 2with the company’s comments
- Brand
- Square D
- Maker
- Schneider Electric USA IncMakers, importers or sellers, as the reports name them
- Product
- Power strips and surge protectorsCPSC’s product type: Surge Suppressors or Power Strips (code 4083), in Electronics: Cables, Surge & Power Protection
By month
The numbers, as a table
| Month | Reports |
|---|---|
| August 2025 | 1 |
| August 2024 | 1 |
How badly anyone was hurt
- No one hurt 2 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Aug 26, 2025, sent to the company Sep 3, 2025, published by CPSC Sep 17, 2025
The product, in the report: Schneider Electric Square D Whole Home Surge Protective Device (SPD), model HEPD80, Serial Number RY2138.
I am writing to file a complaint regarding the safety and performance of the Schneider Electric Square D Whole Home Surge Protective Device (SPD), model HEPD80, Serial Number RY2138.
This product, designed to protect an entire home from electrical surges, failed to perform its intended function during a recent lightning event at my residence in [REDACTED]. The failure of this device resulted in significant damage to my downstream electronic equipment.
According to the manufacturer’s response to my warranty claim (Claim #[REDACTED]), the device showed “no damage and tested within an acceptable tolerance range.” Their position is that a surge must leave a “distinct damage signature” for the warranty to be valid. This suggests a potential product defect: a device that fails to protect but also fails to indicate its failure in a way the manufacturer deems acceptable.
The manufacturer’s subsequent statement that they have the right to destroy the returned device, which is the physical evidence of the product’s failure, is also concerning. This action prevents an independent evaluation of the product’s performance and could hinder future investigations into similar product failures.
My installer, Poss Electric, has experienced similar issues with this company, reporting that the product “never seems to work” and that they have had to fight for partial payments for other clients. This pattern indicates that the failure of this product may not be an isolated incident, but rather a widespread issue affecting consumers nationwide.
The fundamental safety issue is that this product provides a false sense of security. Consumers install this device with the expectation of protection from power surges. When it fails, it leaves valuable electronics and appliances vulnerable, potentially leading to financial loss and creating a false sense of security regarding electrical safety in the home.
I believe an investigation by the CPSC is warranted to determine if the Schneider Electric Square D HEPD80 presents a safety risk to the public and if the manufacturer’s claims process is designed to obscure product defects.
Sincerely,
[REDACTED]
- Model
- HEPD80
- Serial number
- RY2138
- Bought from
- Home Depot
- Where
- Woodstock, Georgia: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Square D, made or sold by Schneider Electric USA Inc
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Aug 12, 2024, sent to the company Aug 15, 2024, published by CPSC Aug 29, 2024
The product, in the report: Square D HOMELINE 2175SB surge breaker and 9 circuit breakers all DF
The high winds and tornado’s that occurred in northern Ohio that passed through on 08/06 2024 knocked out power to my home on the 6th. Power did not return until 08/ 10/2024 when it did I found the Square D HOM2175SB surge breaker was toast along with 9 circuit breakers in the main panel and one of my 2 sub panels. All the breakers were duel function arc and ground fault. the fire was limited to the main box at the location of the Square D HOM2175SB surge breaker. the boxes were installed in 2017 and have operated with out failures until this storm.
- Model
- HOMELINE 2175SB
- UPC
- UNK
- Serial number
- UNK
- Where
- Newbury, Ohio: Home/
Apartment/ Condominium - Who was involved
- Age 71, Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Square D, made or sold by Schneider Electric USA Inc
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.