Neocharge power strips and surge protectors
1 report to CPSC, the latest made Oct 21, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Oct 21, 2025the latest report was made
- Oct 21, 2025the earliest
- 0with the company’s comments
- Brand
- Neocharge
- Maker
- NeoCharge Inc.Makers, importers or sellers, as the reports name them
- Product
- Power strips and surge protectorsCPSC’s product type: Surge Suppressors or Power Strips (code 4083), in Electronics: Cables, Surge & Power Protection
By month
The numbers, as a table
| Month | Reports |
|---|---|
| October 2025 | 1 |
How badly anyone was hurt
- No incident, no one hurt 1 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No incident, no one hurt Made Oct 21, 2025, sent to the company Nov 6, 2025, published by CPSC Nov 26, 2025
The product, in the report: The Smart Splitter connects to existing 240V outlet, unlocking circuit sharing between two EVs or an EV and a dryer.
I am reporting a serious overheating and potential fire hazard involving the NeoCharge Smart Splitter (NEMA 14-50 model) purchased through the SMUD rebate program. During normal operation charging one EV at 40A while an electric range is in use the NeoCharge device reaches over 150F (65C) at its plug body and terminals.
When the NeoCharge is removed from the circuit, the same 40A load operates normally with no overheating. This clearly indicates that the NeoCharge unit itself causes the excessive temperature rise, likely due to high contact resistance or poor internal connection design.
Sustained temperatures above 140F (60C) can cause: Softening and carbonization of insulation, Loss of spring tension in contacts, Oxidation and increased resistance, Thermal runaway and potential fire ignition.
The device also heated nearby wiring and outlet contacts, which could compromise the circuit over time. NeoCharge has been notified and acknowledged the defect but has not yet provided a replacement.
I am submitting thermal images and temperature data with this report to confirm the hazard.
Product information: 1. Order Number [REDACTED] 2. Date of purchase Sep 14 2025 3. Customer: [REDACTED] 4. Order placed: Smud utility marketplace
Product: NeoCharge Smart Splitter, NEMA 14-50 Purchased via SMUD Marketplace
Installation: 50A dedicated circuit, 6 AWG copper, EV charger 40A continuous load
Requested action: Please investigate this product for potential fire risk due to internal overheating and unsafe contact design.
- Model
- 1450
- Bought from
- https:/
/ smudenergystore.com/ - Bought
- Sep 14, 2025, about then
- Where
- SACRAMENTO, California: Home/
Apartment/ Condominium - Who was involved
- Age 35, Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Neocharge, made or sold by NeoCharge Inc.
- How badly, in CPSC’s words
- No Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.