Louisville Ladder ladders
8 reports to CPSC, the latest made Oct 17, 2026. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Nov 5, 2026.
- 8reports to CPSC
- Oct 17, 2026the latest report was made
- Apr 19, 2021the earliest
- 8with the company’s comments
- Brand
- Louisville Ladder
- Maker
- LOUISVILLE LADDER INCMakers, importers or sellers, as the reports name them
- Product
- LaddersCPSC’s product type: Ladders, Other or Not Specified (code 4078), in Home Maintenance and Structures: Ladders
Other ways the reports write the brand (4)
“Louisville”, “Louisville Ladder Inc”, “Louisville ladders” and “Lousiville ladder”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| October 2026 | 1 |
| August 2026 | 2 |
| September 2024 | 1 |
| October 2023 | 1 |
| July 2022 | 1 |
| April 2021 | 2 |
How badly anyone was hurt
- Hospital admission 1 CPSC: Injury, Hospital Admission
- Seen by a doctor or nurse 2 CPSC: Injury, Seen by Medical Professional
- First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- Hurt, care not known 1 CPSC: Injury, Level of care not known
- No one hurt 1 CPSC: Incident, No Injury
- No incident, no one hurt 1 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.
-
No one hurt Made Oct 17, 2026, sent to the company Oct 21, 2026, published by CPSC Nov 4, 2026
The product, in the report: Louisville Ladder
the bolt fell out while i was on the ladder
- Model
- ah2240mg-r5
- Bought from
- home depot
- Bought
- Sep 4, 2025, about then
- Where
- Mt Kisco, New York: Home/
Apartment/ Condominium - Who was involved
- Age 33, Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Louisville Ladder, made or sold by LOUISVILLE LADDER INC
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Aug 11, 2026, sent to the company Aug 14, 2026, published by CPSC Aug 31, 2026
The product, in the report: attic ladder 22.5x54 in
I received an email about a factory recall on Lousiville attic ladders. and yes the bolt snapped on me while walking down from the attic causing me to fall and slam my head on the top corner of the molding on the laundry room door. then a week later i get the email. I didn’t understand why the bolt snapped when i only weigh 150lbs. I didnt think about a recall you i replaced the bolt.
- Model
- model#AH2240MG-R5
- Bought from
- Home Depot, New York
- Bought
- Mar 2, 2026
- Where
- Seaford, New York: Home/
Apartment/ Condominium - Who was involved
- Age 45, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Lousiville ladder, made or sold by LOUISVILLE LADDER INC
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No incident, no one hurt Made Aug 10, 2026, sent to the company Aug 13, 2026, published by CPSC Aug 27, 2026
The product, in the report: It’s an attic ladder. AL2240MG-FT. MFG date 05/2024. Bought from home depot.
The attic ladder at my house sliced the bolt holding one side of it to the roof. It was the left side. I thought at the time maybe I had done something wrong but I guess now that it’s being recalled, I realize it wasn’t my fault. I have ordered the replacement bolt. Pretty scary, but fortunately I held on.
- Model
- AL2240MG-FT
- Bought from
- Home Depot, California
- Bought
- Aug 27, 2024
- Where
- Long Beach, California: Home/
Apartment/ Condominium - Who was involved
- Age 41, Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Louisville, made or sold by LOUISVILLE LADDER INC
- How badly, in CPSC’s words
- No Incident, No Injury
-
Hospital admission Made Sep 16, 2024, sent to the company Sep 20, 2024, published by CPSC Oct 4, 2024
The product, in the report: Louisville ladder model 3217-06 with 10ft reach
My wife climbed up a Louisville ladder model 3217-06. The ladder collapsed and she fell 8ft to the pavement. She landed on her face/wrist. Has multiple fractures to head, cheek, eye socket and hand as well as a brain bleed. Ladder fell on top of her after collapsing.
- Model
- 3217-06
- Bought from
- Walmart
- Bought
- Jan 15, 2024
- Where
- Charlotte, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Age 58, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Louisville ladders, made or sold by LOUISVILLE LADDER INC
- How badly, in CPSC’s words
- Injury, Hospital Admission
-
Hurt, care not known Made Oct 26, 2023, sent to the company Oct 31, 2023, published by CPSC Nov 15, 2023
The product, in the report: Louisville Ladder 10-12 ft Folding Aluminum Ladder Model ALP228P
I purchased the Louisville Ladder Everest Aluminum 10-12 ft Attic Ladder (Model AL228P ) from Home Depot to replace a folding attic ladder in my garage. Louisville Ladder has confirmed that I purchased the correct residential ladder for my ceiling height.
I hired an experienced licensed building contractor to install the ladder with the help of his assistant. To accommodate the new ladder, the ceiling opening had to be enlarged and the trim replaced.
Upon completion of the job, the contractor showed me how difficult opening and closing the folding ladder was and shared that the ladder had scratched his throat while figuring out how to operate it. He noted that the included pole did not help slow down the rate at which the ladder unfolded or folded.
He showed me the installation instructions, which he had clearly read because it contained notes about measurements and required clearances that he had written in pencil in provided spaces. On the very last page of the instructions before the appendix, there was a page that was titled “Everest Aluminum 12’ Folding Attic Ladder Opening and Closing Instructions.” Initially, I didn’t recognize this page as relevant to the ladder I purchased since the page was referring to a fixed length, 12 ft ladder. For the first time, the last page of the instructions noted that 2 people and a separate freestanding ladder are required to safely operate this attic ladder. The contractor was stunned and said he’s never heard of such a thing. Even after being told this late-breaking update, it wasn’t immediately obvious how 2 people would safely operate the ladder and we had to carefully follow the steps to understand how to accomplish this.
I reviewed the instructions again and saw that the first page contains 15 WARNINGS, the first 3 in bold print. Not one of those warnings addressed the safe operation of this ladder and warned that using the ladder would require two able bodied people, one on the ground and one on a separate ladder. I also rechecked the product information on the Home Depot website as well as the Louisville Ladder website, and this material design flaw was not disclosed.
I contacted Louisville Ladders with my concerns. My ac unit is located in the attic above my garage and access to that space is critical. For people like myself who are frequently home alone, this ladder is not suitable. Louisville Ladders failed to disclose upfront critical facts necessary to make that determination.
When I called Louisville Ladders, they asked for additional information and pictures, which I sent - including a photo of my contractor’s scratched throat and two videos showing his efforts to operate the ladder on his own. [REDACTED], a claims manager for Louisville Ladders, rejected my request for compensation to replace the ladder. She stated (incorrectly) that one of the 15 WARNINGS on the first page instructed the installer to read all the instructions before beginning, so Louisville Ladders was not responsible. This statement is absolutely false - one of the warnings instructed the installer to read all the instructions on the label of the ladder, and the label did not address operating the ladder.
Even when there is a prominent warning to read all the instructions, this warning is not sufficient. Each ladder comes with an implied warranty from the manufacturer that it is fit and safe for the purpose for which it is ordinarily used. I have found no one, not a single person, who had ever heard of, or would reasonably ever anticipate that, a residential attic ladder would require 2 able-bodied people and a separate ladder to operate.
I liken this situation to purchasing a car and finding out, after it has been shipped to your house at your great expense, that it can only be operated when there is a driver and a second person in the passenger seat. This car might work for some people some of the time, but that kind of unexpected and extraordinary limitation on use needs to be prominently displayed and made known before the purchase.
In conclusion, the Louisville Ladder 10-12 ft Aluminum Folding Ladder is unsafe when used in the manner people would expect to use a residential folding ladder, and the manufacturer has provided insufficient warning of this safety concern.
- Model
- ALP228P
- Serial number
- none
- Bought from
- Homedepot.com
- Bought
- Sep 12, 2023
- Where
- Tampa, Florida: Home/
Apartment/ Condominium - Who was involved
- Male
- The reporter’s relation to them
- My Client, Patient, Student, Etc. (professional relationship)
- As this report names them
- Brand none, made or sold by LOUISVILLE LADDER INC
- How badly, in CPSC’s words
- Injury, Level of care not known
-
Seen by a doctor or nurse Made Jul 22, 2022, sent to the company Aug 26, 2022, published by CPSC Sep 12, 2022
The product, in the report: aluminum and fiberglass, A-Frame (8’ - 10’) ladder
5/14/2022 The (6’, 214 lbs,) consumer was standing on the ladder for a few minutes, when the ladder twisted to the right and collapsed. His right leg became twisted in the ladder as he fell to the ground. He was approximately 8’ up in the air and painting the exterior of a home at the time of the incident. He landed on a grass surface, with concrete right beside it. He was approximately 8’ up in the air at the time of the fall.
The consumer laid on the ground for a while, before gathering himself together. He untangled his foot from the ladder and wiped some of the paint off his face and body. The homeowner came and saw the consumer on the ground and assisted him. One of the ladder’s metal hinges had broken.
The consumer injured his right shoulder, right hip, his right knee and basically his entire right side of his body, including his right shoulder, hip, knee and arm. The consumer went to an urgent care facility and the medical staff gave him medication for pain. He tried to avoid the prescribed medication, because he takes blood pressure medication. Finally, when he took the prescription medication, it caused his blood pressure to rise.
On the same day of the incident, the consumer went to the dealer and attempted to file a claim. The staff in the store made the consumer wait several minutes, before referring him to their Claim’s Department, phone number (Tel: 1-800-527-0566). When he finally spoke with someone at that phone number, they asked him why he didn’t file a claim at the store and the consumer said the dealer’s staff wouldn’t allow him to file one at the store.
He also took the ladder back to the dealer and returned it for a refund, when he tried to file the in-store claim.
He called the dealer’s Claim Department and spoke with [REDACTED] (last name unavailable), who told him that they were authorized to act on the mfr’s behalf.. The dealer’s representatives, also told him that he would have to contact the ladder manufacturer to process his claim.
When the consumer contacted the ladder manufacturer, he was told that they needed the ladder from the dealer. The consumer went back to the dealer to ask for the ladder, but was repeatedly told it was not available.
After weeks of back and forth with the dealer, the consumer was told that the ladder had been destroyed by the dealer.
Therefore, the manufacturer has denied his claim.
At one point, he was told that the dealer had supposedly shipped the ladder to their warehouse. The manufacturer contacted the dealer and was told that they had the ladder. But approximately 7 – 10 days later, the dealer told the manufacturer that the ladder had been destroyed.
- Bought from
- Walmart, Alabama
- Bought
- May 13, 2022
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Louisville Ladder, made or sold by LOUISVILLE LADDER INC
- How badly, in CPSC’s words
- Injury, Seen by Medical Professional
-
Seen by a doctor or nurse Made Apr 21, 2021, sent to the company Apr 26, 2021, published by CPSC May 10, 2021
The product, in the report: Louisville ladder 28 foot extension ladder Model FE3228 UPC 7 28865 20018 1
the ladder was in excellent condition, it was not damaged in any way. i visually inspected the ladder before each use and was very careful while using it because I was climbing to the highest point and it’s a 28 foot ladder. as I was climbing down, I stepped on the rung and never even felt it as I went through it. it felt like I had just missed the step with my foot. this is the first time in my life that I’ve had this happen with a ladder and I’ve worked construction my entire life, used hundreds of ladders and made thousands of trips up and down ladders. most ladders I’ve used would be in what I’d consider to be worse condition than this one. luckily for me this was the third rung from the bottom and not the third rung from the top!
- Model
- FE3228
- UPC
- 7 28865 20018 1
- Where
- ferndale, Washington: Home/
Apartment/ Condominium - Who was involved
- Age 42, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Louisville ladder, made or sold by LOUISVILLE LADDER INC
- How badly, in CPSC’s words
- Injury, Seen by Medical Professional
-
First aid Made Apr 19, 2021, sent to the company Apr 22, 2021, published by CPSC May 6, 2021
The product, in the report: Pull down attic ladder purchased and installed by Lowes
Severe cut on hand from sharp metal on pull down attic ladder
- Model
- AL ATT STRS -797461. AL2211R5
- Bought from
- Lowes
- Bought
- Mar 16, 2021
- Where
- North Port, Florida: Home/
Apartment/ Condominium - Who was involved
- Age 70, Unknown
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Louisville Ladder Inc, made or sold by LOUISVILLE LADDER INC
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.