Rize Bed beds and bed frames
1 report to CPSC, the latest made Mar 6, 2019. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Mar 6, 2019the latest report was made
- Mar 6, 2019the earliest
- 0with the company’s comments
- Brand
- Rize Bed
- Maker
- PPJ, LLC d.b.a. Customatic BedsMakers, importers or sellers, as the reports name them
- Product
- Beds and bed framesCPSC’s product type: Beds or Bedframes, Other or Not Specified (code 4076), in Furniture, Furnishings & Decorations: Bedroom, Bedding & Bath
By month
The numbers, as a table
| Month | Reports |
|---|---|
| March 2019 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Mar 6, 2019, sent to the company Mar 25, 2019, published by CPSC Apr 8, 2019
The product, in the report: Motorized bed frame that allows you to adjust the bed into various configurations. It can elevate the head, shoulder, legs, and lumbar via powerful motors.
This issue impacts Rize Adjustable Frame beds including Mattress Firm 900 Adjustable Frame which is rebranded Rize frame.
Their adjustable bed frame offers smart phone integration using an iOS or Android Application. The smart phone app talks to the bed frame using blue tooth signal and empirically has a reach of 60+ feet. The signal penetrates most wall, floors, and cielings of condos and homes.
Unfortunately the smart phone integration has NO SECURITY so anyone with a smart phone can connect and control the bed remotely. In my case, I can control the bed on the 2nd floor from outside the house.
This creates a potential hazard for pets such as dogs and cats if the bed experiences unauthorized control. The dog or cat can get injured or experience death if it’s caught by the bed frame. For example when the bed moves from elevated to non-elevated position it may crush the dog or cat that’s underneath.
I called Mattress Firm and Rize directly and they both referred me to their warranty and customer service department run by customatic. I talked to Lauren from customatic but was told two things 1) she isn’t willing to escalate the issue to get this looked at or fixed and 2) that its consumers responsibility to spot vulnerabilities and design oversight that may lead to safety issues. As a last resort, I’m reporting this issue here to warn other consumers about the safety issue with this bed.
- Model
- Mattress Firm 900
- Bought from
- Mattress Firm
- Bought
- Jan 23, 2019
- Where
- BOTHELL, Washington: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Rize Bed, made or sold by PPJ, LLC d.b.a. Customatic Beds
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.