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West Elm chairs

6 reports to CPSC, the latest made Jan 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 6reports to CPSC
  • Jan 13, 2026the latest report was made
  • Mar 17, 2019the earliest
  • 0with the company’s comments
Brand
West Elm
Maker
WILLIAMS-SONOMA, INC.Makers, importers or sellers, as the reports name them
Product
ChairsChairs without a type of their ownCPSC’s product type: Chairs, Other or Not Specified (code 4074), in Furniture, Furnishings & Decorations: Furniture

By month

2 reports from February 2025 to January 2026; the most in January 2026, 2. 4 earlier reports, since March 2019, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
January 20262
November 20241
April 20231
September 20211
March 20191

How badly anyone was hurt

  • Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
  • Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
  • No one hurt 4 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. Hurt, no treatment

    Made Jan 13, 2026, sent to the company Jan 16, 2026, published by CPSC Feb 13, 2026

    The product, in the report: Classic Cafe Upholstered Dining Chair, Nightshade, Acorn, Set of 2 Item #: 6439621 https://www.westelm.com/products/classic-cafe-dining-chair-h2100/?catalogId=71&sku=6439621&cm_ven=PLA&cm_cat=MSN&cm_pla=Furniture%20%3E%20Dining%20Chairs&adlclid=98775357acc615d51b743a31481ee1cf&cm_ite=6439621_458253500_pla-4577060755582809&msclkid=98775357acc615d51b743a31481ee1cf

    A chair cracked apart resulting in a fall. I was sitting at kitchen table and suddenly the chair gave way. I landed on my hip and bumped my head. I was sitting calmly. There are only adults in the house so nothing had happened to the chairs other than sitting on them.

    Bought from
    West Elm online - see link above
    Bought
    Dec 1, 2025
    Where
    Verona, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand West Elm, made or sold by WILLIAMS-SONOMA, INC.
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  2. No one hurt

    Made Jan 2, 2026, sent to the company Jan 7, 2026, published by CPSC Jan 22, 2026

    The product, in the report: West Elm Cooper Mid-Century Leather Swivel Office Chair in Aegean Blue. Overall: 25.75”w x 27.75”d x 31.2”34.8”h Seat width: 21” Seat depth: 18.5” Seat height: 16.75”19.75” Top of seat back: 17.5” Arm height: 24”27” Packaged weight: 57 lbs. Weight capacity: 275 lbs.

    My West Elm Cooper desk chair, purchased in 2020, with a reclining function snapped in half as I leaned back, and I fell to the ground. The metal was completely rent and I reached out to the company to file a complaint and bring forward the safety issue, but they refused to take my feedback into consideration.

    Model
    Cooper Mid-Century Leather Swivel Office Chair
    Bought from
    Westelm.com
    Bought
    Sep 2, 2020
    Where
    Los Angeles, California: Home/Apartment/Condominium
    Who was involved
    Age 23, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand West Elm, made or sold by WILLIAMS-SONOMA, INC.
    How badly, in CPSC’s words
    Incident, No Injury
  3. Seen by a doctor or nurse

    Made Nov 21, 2024, sent to the company Nov 25, 2024, published by CPSC Dec 10, 2024

    The product, in the report: Boulder Leather Dining Chair from West Elm

    New chair from West Elm leg broke while I was sitting on it.

    Model
    Boulder Leather Dining Chair
    Bought from
    West Elm
    Bought
    Oct 11, 2024
    Where
    Manistee, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand West Elm, made or sold by WILLIAMS-SONOMA, INC.
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  4. No one hurt

    Made Apr 25, 2023, sent to the company Apr 28, 2023, published by CPSC May 12, 2023

    The product, in the report: West Elm Upholstered Mid Century Modern Chairs https://www.westelm.com/products/mid-century-dining-chairs-h1361

    The back of 3 out of the 4 chairs I bought from West Elm snapped suddenly when leaning against it and the legs keep coming loose repeatedly.

    Model
    h1361
    UPC
    Not Available
    Serial number
    N/A
    Bought from
    West Elm online
    Bought
    Apr 1, 2020, about then
    Where
    ATLANTA, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 42, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand West elm, made or sold by WILLIAMS-SONOMA, INC.
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Sep 26, 2021, sent to the company Sep 29, 2021, published by CPSC Oct 14, 2021

    The product, in the report: West Elm Helvetica Leather Office Chair. Overall: 28”w x 27.5”d x 32.5”–35”h. Seat height: 17.8”–20.3”. Seat depth: 18.4”. Seat width: 25.8”. Base: 26.8” x 13.5”. Back height: 13.5”. Front of arm: 24”–26”. Back of arm: 26”–28”. Packaged weight: 41.25 lbs.

    Helvetica Leather Office chair which claims to be “Built to Last” and made of contract grade materials snapped in half where the base meets the seat. The weld failed while I was sitting in the chair and I fell to the ground. This chair was being used for its intended purpose and by a person who is well under the weight limit of the chair, and the chair literally broke in half.

    Model
    West Elm Helvetica Leather Office Chair.
    UPC
    3927584
    Bought from
    West Elm Seattle
    Bought
    Mar 12, 2016, about then
    Where
    Seattle, Washington: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand West Elm, made or sold by WILLIAMS-SONOMA, INC.
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Mar 17, 2019, sent to the company Mar 27, 2019, published by CPSC Apr 10, 2019

    The product, in the report: Wooden seat chairs with metal legs.

    I purchased the West Elm chairs, SKU 7777282, and have enjoyed the look in our dining area. While sitting on the chair the bolt located at the intersection of the crossing legs sheared off and our guest almost fell to the floor. The tip of the bolt is lodged in the one leg crossmember. When I removed the bolts to the legs to inspect, I noticed that the bolts attaching the legs to the seatback have been warped and the crossmembers have been stripped as to not accept another bolt.

    Serial number
    SKU 7777282
    Bought from
    West Elm
    Bought
    Apr 1, 2016, about then
    Where
    Washington, District of Columbia: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    My Friend / Neighbor / Co-worker
    As this report names them
    Brand West Elm, made or sold by WILLIAMS-SONOMA, INC.
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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