Quantum chairs
7 reports to CPSC, the latest made Jan 28, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 7reports to CPSC
- Jan 28, 2025the latest report was made
- Feb 26, 2012the earliest
- 1with the company’s comments
- Brand
- Quantum
- Makers
- Raynor Marketing Ltd., COMFORT OFFICE FURNITURE CO, LTD and OfficeMax IncorporatedMakers, importers or sellers, as the reports name them
- Product
- ChairsChairs without a type of their ownCPSC’s product type: Chairs, Other or Not Specified (code 4074), in Furniture, Furnishings & Decorations: Furniture
Other ways the reports write the brand (2)
“Quantum Chair” and “Quantum Realspace PRO”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| January 2025 | 1 |
| December 2023 | 1 |
| August 2017 | 1 |
| July 2015 | 1 |
| April 2013 | 1 |
| June 2012 | 1 |
| February 2012 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 5 CPSC: Incident, No Injury
- No incident, no one hurt 1 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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No one hurt Made Jan 28, 2025, sent to the company Jan 31, 2025, published by CPSC Feb 24, 2025
The product, in the report: Quantum Mesh Mid- This was a Quantum Mesh Mid-Back Green Desk Chair. I had just put the hydraulic cylinder in the chair 12/2024
The screws came out of the back mesh green KM14. One of the screws was’t striped and one was brolen off in the part that you screw the screw into. It was a Quatum Mesh Mid-Back Green Desk Chair. [REDACTED]. The back broke and I fell on the floor and could not get up until my granson came to help me.
- Model
- Mesh Mid-Back Green Desk Chair
- Bought from
- office depot, Virginia
- Bought
- Dec 31, 2009, about then
- Where
- Arlington, Virginia: Home/
Apartment/ Condominium - Who was involved
- Age 84, Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Quantum, made or sold by OfficeMax Incorporated
- How badly, in CPSC’s words
- Incident, No Injury
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No incident, no one hurt Made Dec 7, 2023, sent to the company Dec 12, 2023, published by CPSC Dec 27, 2023
The product, in the report: Quantum Realspace PRO™ 9000 Series Mid-Back Multifunction Mesh Chair purchased from Office Depot with the recall repair bolts properly installed since around 2016 after the original bolts failed and the back fell off. https://www.cpsc.gov/Recalls/2010/Raynor-Marketing-Recalls-Quantum-Office-Chairs-Due-to-Fall-Hazard-Sold-Exclusively-at-Office-Depot-Stores
Quantum Realspace PRO™ 9000 Series Mid-Back Multifunction Mesh Chair from CPSC Release # 10-013. Used for light duty home office work. Received and installed the recall replacement bolts around 2016 after the back fell off with the original hardware. On December 7, 2023, one bolt had unknowingly snapped and fell out of chair without provocation. I leaned back in the chair and the second bolt had also snapped, causing the back to fall off. My cat-like reflexes thankfully saved me from injury. This time.
- Model
- 9000 Series Mesh Chair
- Bought from
- Office Depot
- Bought
- Dec 1, 2009, about then
- Where
- Temple City, California: Home/
Apartment/ Condominium - Who was involved
- Age 38, Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Quantum Chair, made or sold by Raynor Marketing Ltd.
- How badly, in CPSC’s words
- No Incident, No Injury
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No one hurt Made Aug 30, 2017, sent to the company Sep 11, 2017, published by CPSC Sep 25, 2017
The product, in the report: High backed office chair
BACKGROUND: The Quantum PRO 9000 office chair was recalled @ 2009. According to the recall, chairs should be taken out of service until a repair kit is received. New bolts are to be installed and the problem will be fixed.
THE PROBLEM: The chair was designed to have FOUR screws hold the chair back in place. Only TWO holes are provided in the chair back. When you receive a replacement kit, you replace the TWO screws with a different type of screw. However, there are still only TWO.
THE INCIDENT: Because there is too much pressure on these two screws, they are beginning to break. The heads of the two screws in one of our chair backs completely sheared off, nearly causing the employee to fall to the ground. No damage done this time, but definitely a potential hazard.
THE VENDOR: I contacted Raynor at the number listed on the recall notice, and they are sending me a screw extractor and a kit to install TWO new screws.
RECOMMENDATION: 2-3 years ago, one FAA office received all new chair backs, which contained FOUR screw holes in the chair back and FOUR screws. I believe this to be the proper solution for a chair designed to have FOUR screws holding the back in place.
NOTE: Our office currently has 20 of these chairs in use.
- Model
- Quantum Pro 9000
- Where
- Enfield, Connecticut: Other Public Property/
Office - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Quantum, made or sold by Raynor Marketing Ltd.
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made Jul 4, 2015, sent to the company Jul 13, 2015, published by CPSC Jul 27, 2015
The product, in the report: Quantum Realspace PRO™ 9000 Series Mesh Chair with Headrest SKU # 690690
On 20 March 2009, I purchased Quantum Realspace PRO™ 9000 Series Mesh Chair with Headrest SKU # 690690
Wasn’t notified of the recall until today, 4 July 2015, which is over 5 years and 8 months after the recall was issued.
On 16 February 2013, one of the bolts broke (I guess that loosens one half of the bolt from the other half), when I leaned back in my chair, but happily I have quick reflexes and leaned forward and jumped up as I felt the back begin to sag and heard the bolt head hit the floor.
Since half the bolt was still in the chair, it took me some time to figure out how to remove that half, before I could replace it with the spare bolt from the parts kit that came with the chair when I purchased it.
After talking to a number of people, I tried [REDACTED] the head back on the bolt hoping that would help remove the broken part, but the glue didn’t hold tight enough. Someone suggested drilling a hole and using an [REDACTED], but my first attempt to drill the bolt out failed, and dulled a standard drill bit. I had to purchase a cobalt drill bit and an [REDACTED] to complete the removal. All told I spent about 5 hours over 3 days learning how to do the repair, and performing the repair attempts, which were finally successful. Once the broken half of the bolt was removed, the replacement and reassembly of the chair was straightforward.
- Model
- SKU # 690690
- Serial number
- 081474408
- Bought from
- Office Depot
- Bought
- Mar 20, 2009
- Where
- Gardnerville, Nevada: Home/
Apartment/ Condominium - Who was involved
- Age 54, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Quantum, made or sold by Raynor Marketing Ltd.
- How badly, in CPSC’s words
- Incident, No Injury
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Hurt, no treatment Made Apr 18, 2013, sent to the company Apr 25, 2013, published by CPSC May 9, 2013
The product, in the report: Quantum Realspace PRO™ 9000 Series Mid-Back Multifunction Mesh Chair
I am sitting in my chair talking on the phone. I am relaxing and leaning back slightly in my chair. The back of my chair snaps off. I fall backwards. My left arm lands on/in my trash can, and I crash to the floor with my legs still up on the seat of the chair.
- Model
- Realspace PRO™ 9000 Series Mid-Back Multifunction Mesh Chair
- Serial number
- 07028004
- Bought from
- Office Depot, Pennsylvania
- Where
- Carlisle, Pennsylvania: Other Public Property/
Office - Who was involved
- Age 35, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Quantum, made or sold by COMFORT OFFICE FURNITURE CO, LTD
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
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No one hurt Made Jun 20, 2012, sent to the company Jun 27, 2012, published by CPSC Jul 12, 2012
The product, in the report: The chair listed here with the extra neck support http://www.quantumchair.com/recall/cpsc.html
I own the chair listed here with the headrest and actually leaned back in it today and the screws holding the top and bottom together popped out and the plastic broke off. The top of the chair was leaning all the way back on the floor and I would have fallen backward and hit the ground if I hadn’t grabbed the arms of the chair in time. I’m just glad there was a recall and I get a kit to fix it. I’m equally glad I stumbled upon it while researching a new chair to buy.
http://www.quantumchair.com/recall/cpsc.html
- Model
- Quantum Realspace PRO™ 9000 Series Mesh Chair with Headrest
- Serial number
- 54436
- Bought from
- Office Depot, North Carolina
- Bought
- Jun 4, 2008, about then
- Where
- Concord, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Age 34, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Quantum, made or sold by COMFORT OFFICE FURNITURE CO, LTD
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made Feb 26, 2012, sent to the company Mar 5, 2012, published by CPSC Mar 19, 2012
The product, in the report: realspace PRO Quantum Series Mesh Multi-Function Midback Chair Item 234-750/510-830
realspace pro Quantum Series Item 234-750/510-830 My husband was sitting in the chair. When he stood up, it fell apart; the back separated from the seat. Because he stood up, he was not injured, but he wants to get it repaired as it was extremely confortable prior to this incident. I have the same chair, but have had no incident this far.
- Model
- Quantum Series Item 234-750/
510-830 - Serial number
- 090306753
- Bought from
- Office Depot
- Bought
- Jan 9, 2009, about then
- Where
- Sacramento, California: Home/
Apartment/ Condominium - Who was involved
- Age 67, Male
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Quantum Realspace PRO, made or sold by Raynor Marketing Ltd.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.