Mayson Linen Commercial Use Executive Chair by Thr chairs

1 report to CPSC, the latest made May 2, 2021. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

1report to CPSC
May 2, 2021the latest report was made
May 2, 2021the earliest
1with the company’s comments

Brand: Mayson Linen Commercial Use Executive Chair by Thr
Maker: Norstar Office Products Inc.Makers, importers or sellers, as the reports name them
Product: ChairsChairs without a type of their ownCPSC’s product type: Chairs, Other or Not Specified (code 4074), in Furniture, Furnishings & Decorations: Furniture

By month

1 report from June 2020 to May 2021; the most in May 2021, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
May 2021	1

How badly anyone was hurt

No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made May 2, 2021, sent to the company May 17, 2021, published by CPSC Jun 1, 2021

The product, in the report: Mayson Linen Commercial Use Executive Chair by Three Posts also referred to as Jorden Executive Chair by Three Posts. See link to information on Wayfair.com’s website. I purchased this item in Navy. The specifications from the site are: Adjustable Seat Height Minimum Seat Height - Floor to Seat 20’’ Maximum Seat Height - Floor to Seat 23’’ Height Adjustable Armrests Min Height - Floor to Armrest 27’’ Max Height - Floor to Armrest 30.5’’ Other Dimensions Overall 27’’ W x 28’’ D Seat 24’’ W x 21’’ D Base 27’’ W x 27’’ D Minimum Overall Height - Top to Bottom 43’’ Maximum Overall Height - Top to Bottom 47’’ Chair Back Height - Seat to Top of Back 27.5’’ Chair Back Width - Side to Side 20’’ Overall Product Weight 51 lb. Overall Height - Top to Bottom 43’’

On June 8, 2020, I purchased an office desk chair from Wayfair.com called Mayson Linen Commercial Use Executive Chair by Three Posts. https://www.wayfair.com/furniture/pdp/three-posts-mayson-executive-chair-w003534413.html?&experiencetype=2&selectedvertical=3 SKU: W003534413. It is also referred to in my order information as Jorden Executive Chair by Three Posts. I use the chair in my home office. I am the only person who uses it and I am well below the maximum weight of 250 pounds that information that came with the chair says it can support. In mid-March 2021, the mechanism that controls the chair’s tilt fell off, resulting in the chair tilting rapidly backward unless I was very careful about keeping my weight centered and forward. I contacted Wayfair and they replaced the chair on March 23, 2021. On April 29, 2021, one of the legs of the replacement chair snapped off causing me to fall out of the chair. Fortunately, I was not injured, but easily could have been if I had fallen toward my desk. In looking for a replacement chair, I discovered that [REDACTED] sells what appears to be the same chair under the name [REDACTED].

Model
Sold by Wayfair under SKU: W003534413
Bought from
Wayfair.com
Bought
Jun 8, 2020
Where
Princeton Junction, New Jersey: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand Mayson Linen Commercial Use Executive Chair by Thr, made or sold by Norstar Office Products Inc.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/24/2021) Norstar Office Products Inc.: Norstar Office Products has manufactured over 2 million of the bases (in the last 15 years) addressed in the consumer’s claim and each of the prongs are attached to the center post by robotic welding which eliminates human error and guarantees that the prongs are welded to uphold to the published commercial weight limits, which is 275 lbs. During the above mentioned 15 year period we have had no filed CPSC or other claims of broken base prongs in the normal use of our Chair. The only exception has been in instances where someone leans farther back or forward than the chair’s tilt mechanism allows and becomes a miss use or abuse of the chair by putting all the weight of the users on one prong which the base is not engineered for. However, understanding that this miss use of the chair could occur, Norstar provides a clear and visible warning of this potential miss use of the chair in a yellow colored tag sewn to each cushion on the chair - notifying the user of the miss use and potential hazard of leaning too far forward or backward. Based on our engineering and robotic manufacturing and inspection standard each and every base goes through, the statistics of producing over 2 million bases without incidents and understanding the conditions under which a single prong on a base can break, we conclude that the breakage of the prong referenced in Claim ID #20210502-9A180-2147364389 was due to a possible miss use of the chair in violation of Warning on the chair which Voids Norstar’s published Warranty on the subject Chair. As to the claim that the chair’s tilt-tension control came loose, Norstar has manufactured over 10 million of such mechanisms and the only time one could come lose is if the user manually loosens the turning knob beyond its set limits which is a very difficult task to accomplish. This as well would be a miss use of the Chair but would not create any incident of harm to the user that would rise to claim of an injury or especially a serious risk of injury as referenced by the CPSC.

CPSC report 20210502-9A180-2147364389. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Mayson Linen Commercial Use Executive Chair by Thr chairs

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

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The public record comes first.