Pacific Casual LLC tables

1 report to CPSC, the latest made Dec 27, 2014. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

1report to CPSC
Dec 27, 2014the latest report was made
Dec 27, 2014the earliest
1with the company’s comments

Brand: Pacific Casual LLC
Maker: Pacific Casual LLCMakers, importers or sellers, as the reports name them
Product: TablesNot baby changing tables or pool tablesCPSC’s product type: Tables (Excl. Baby Changing Tables, Billiard or Pool Tables (code 4057), in Furniture, Furnishings & Decorations: Furniture

By month

1 report from January 2014 to December 2014; the most in December 2014, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
December 2014	1

How badly anyone was hurt

No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Dec 27, 2014, sent to the company Jan 6, 2015, published by CPSC Feb 27, 2015

The product, in the report: Outdoor 12 piece Patio Dining Set

My glass table top shattered into thousand of pieces for no reason at all. I wrote to the company and they informed me the glass was not covered but would replace it if I sent them shipping cost. I just purchased it this past spring and only used it maybe 3 times due to knee surgery in July. The maker was Pacific Casual LLC.
Here is part of the letter I received from them.
Please note that the warranty does exclude glass breakage (see attached). We will only warranty glass for out of box issues at the time of purchase. However; you are still within the warranty time frame so we do want to try and assist with the replacement. I have discussed your claim with my Manager and she is allowing me to move forward at the cost to ship only. Please find the shipping quote below for your reference:
Rate type: Net
FedEx Home Delivery®
Billed Weight: 122.0
Dim Weight: 122.0
Total Base Charge: 85.19
-------- Discounts ---------------------
Matrix: 22.15
Earned: 5.11
------------------------------------------
Total Discount: 27.26
Net Freight Charge: 57.93
-------- Surcharges ---------------------
Fedex Home Delivery Urban/rural Charge: 2.90
Fedex Ground Oversize Iii: 55.00
Fedex Ground Fuel: 6.95
-------------------------------------------
Total Surcharges: 64.85
Total Net Charge: 122.78
Total Net Charge with Handling: 122.78

Model
12900312D-B1
Bought from
Walmart.Com
Bought
Apr 17, 2014
Where
Bayville, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Pacific Casual LLC, made or sold by Pacific Casual LLC
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/27/2015) Pacific Casual LLC : Pacific Casual does not see this incident as either a safety or warranty issue.
Last April, a consumer bought a 12 pc Patio Dining Set. In December, the glass table top shattered “into a thousand pieces”. [REDACTED] contacted our customer service department and wanted the glass top replaced. We explained that unless the glass was damaged out of the box, that it was not covered under our limited warranty. Even though the glass is tempered (and thus shatters into many pieces when broken to avoid injury), it is common in our industry to not cover glass breakage.
In one of the photos [REDACTED] provided, there was an umbrella base under the table. It’s not uncommon for windy conditions to cause an open umbrella to shake violently and shatter the glass top. See image.
Our Customer Service Manager went out of her way and offered to give her a replacement glass top free of charge. The only thing we ask is for [REDACTED] to split the shipping cost 50:50. We would charge her $61.39. She refused to pay this amount and insisted we ship her the glass for free.
I’ve included here our Pacific Casual Limited Warranty (attached) along with some examples of warranties from large patio furniture manufacturers and retailers showing that glass tops are normally not covered under the warranty, I’ve included screen shots below from their web sites as well:
Agio- “Glass tops are not warranted against breakage. Also excluded from coverage are all glass accessories.”
Macys- “After a successful delivery, glass is not covered by any manufacturer’s warranty.”
Lowes Garden Treasures Glass Top Patio Dining Table- “1 year limited frame warranty”
(3/4/2015) Pacific Casual LLC : Customer’s glass table shattered four months after purchase. We have no knowledge how the glass was broken but from a safety standpoint, the tempered glass broke into many small pieces as was designed to do. We offered to send her a replacement glass top if she pays for half the freight (even though this is not covered under our industry standard limited warranty). Customer refused this. Most patio furniture sets sold in the US don’t cover glass breakage unless it is already broken in the original carton.

CPSC report 20141227-74790-2147437349. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Pacific Casual LLC tables

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.