Wayfair mattresses

1 report to CPSC, the latest made May 10, 2017. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

1report to CPSC
May 10, 2017the latest report was made
May 10, 2017the earliest
1with the company’s comments

Brand: Wayfair
Maker: WAYFAIR LLCMakers, importers or sellers, as the reports name them
Product: MattressesNot baby mattressesCPSC’s product type: Nonbaby Mattresses (code 4009), in Furniture, Furnishings & Decorations: Bedroom, Bedding & Bath

By month

1 report from June 2016 to May 2017; the most in May 2017, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
May 2017	1

How badly anyone was hurt

Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Seen by a doctor or nurse
Made May 10, 2017, sent to the company May 18, 2017, published by CPSC Jun 9, 2017

The product, in the report: Wayfair Sleep 12” Plush innerspring mattress, twin size 38” W x74”L, 55 lbs

I purchased three (3) Wayfair Sleep 12” Plush Innerspring Mattresses. On May 2, UPS put them in my garage when they delivered them.
On Saturday, May 6, I carried one of the boxes into the house and began to unpack it according to the instructions: 1. unbox; 2. unroll; 3. expand. I am including a picture of the box for your ready reference. The mattress was compressed and encased in heavy plastic. I cut the plastic away. As the last strand of plastic was cut, the mattress exploded open. I was on my knees when I cut the last strand and the mattress threw me back onto the floor, jarring my left had, arm, and shoulder. Luckily, my three-year-old grandson was not near me or he would have been killed. I cannot lift my arm forward above the waist. I have an orthopedic appointment on May 25, 2017, and will be happy to provide you with that medical report when I receive it.
I notified Wayfair customer service and they advised me to write an e-mail to customeradvocacy@wayfair.com, which I did on May 8, advising them of the dangerous nature of their product, and requested their insurance contact information. I am awaiting their reply.
The only instructions or documents accompanying this item are the instructions on the box. There is no warning of the explosive nature of the mattress, or instructions on how to safely unpack the mattress. This is negligent as it can and did cause injury and could even result in death.

Model
https://www.wayfair.com/Wayfair-Sleep-Wayfair-Sleep-12-Plush
Bought from
Wayfair
Bought
Apr 30, 2017
Where
Waldorf, Maryland: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Wayfair, made or sold by WAYFAIR LLC
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(6/2/2017) WAYFAIR LLC: Comment from Wayfair LLC. 6/1/2017
We are in receipt of your notification dated May 10, 2017 (with date sent to Manufacturer of May 18, 2017), providing consumer complaint information concerning an incident associated with a product sold by Wayfair LLC. (“Wayfair”). Based on the information provided in CPSC Report #20170510-A3A3B-2147403615 and our further evaluation of this reported issue, Wayfair does not believe that the specific product identified contains any defect that could create a substantial product hazard or unreasonable risk of serious injury or death.
Findings of Wayfair’s evaluation of the Submitter’s report: 1. The instructions on the box for unpacking the mattress included pictograms indicating the rolled and wrapped mattress is to be on the bed platform before unrolling; the Submitter of this report has not described if they followed this step #2 as the box indicated. 2. The carton-display of 3-step instructions with pictograms are industry-standard and nearly identical guidelines can be observed on compressed, rolled mattresses fabricated by major mattress fabricators such as Dorel and RNS Mattresses. 3. Wayfair records indicate no similar reports of injury from customers. 4. We have video footage of a Wayfair employee unboxing and removing the plastic wrapping from the product in this report. This showed that the mattress unrolls automatically when the plastic is removed and that the unrolling occurs in a controlled and moderate manner, as does the subsequent expansion of the mattress with neither step posing any danger. The Wayfair video confirms videos documenting the unboxing and unrolling produced by: a. The factory that manufacturers the mattress b. By independent mattress review journalists c. Individuals unaffiliated with Wayfair who have posted home video footage of the unboxing and unrolling on the internet. 5. Wayfair analyzed all the Customer comments submitted as feedback after purchase of this product and found that in addition to describing their impressions of the mattress quality itself: a. A full 40% of the written comments (70 out of 206) specifically describe their experience with and impression of the packaging/compression/unrolling of the mattress. b. Of those 70 comments, 74% are explicitly impressed with the compression packaging and unrolling; while the remainder are neutral and describe it non-judgmentally.
Moving forward, Wayfair will (1) examine the possibility of imbedding our video of the unboxing and unrolling of the mattress on the product page of our web catalog alongside the still images showing the product; and (2) monitor in the event safety-related issues arise.

CPSC report 20170510-A3A3B-2147403615. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Wayfair mattresses

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.