LG filters

The reports, as CPSC published them

1. First aid

   Made Mar 6, 2017 · , sent to the company Mar 17, 2017 · , published by CPSC Mar 31, 2017

   The product, in the report: Refrigerator Replacement Filter LG

   As of 03/04/2017, I noticed that my LG refrigerator replacement filter Model # 5231JA2006B had failed after 2 months use and contaminated both my ice maker and in-refrigerator water line. I noticed this because I had filled a plastic clear pitcher with both water and ice a day before. Unfortunately, I had drank from that pitcher about 3 times before I noticed a fair amount beige gray particles floating in water and adhering to the sides of the container. I dumped the contaminated water and then noticed that the contaminant had coated the sides with a sticky film that would not rinse off but that needed to be scrubbed out. The particles smeared on the side as a scrubbed. Reminded me of clay. My refrigerator is 8.5 years old and I have never use the real LG filters for the entire time.I never had a filter failure before. I changed my filter every 6 months and follow the directions precisely; it should be noted that I flush longer than instructed upon inserting every new filter. This was the first one to have problem.It was purchased through Best Buy online. I have replaced it with a new filter (also same model number and purchased through Best Buy). New filter is working perfectly. Since it seemed to be a failure of the product I chose to contact first the manufacturer at 3M Purification Inc, 400 Research Parkway Meriden CT (1800-243-6894). I wanted to check directly withe the manufacturer about the safety of the filter since the filter contaminated the water and ice. [REDACTED] at 3M said they definitely make it and then ship it to Mexico but all info is “proprietary” and I would have to contact LG about all safety. I did contact LG and spoke with 3 different people [REDACTED], [REDACTED] and eventually someone named [REDACTED] at the Executive office. I have a case number [REDACTED]. I was very concerned that I had ingested something that could harm me. I just wanted safety information.No one could provide me with that information or even a list of what was in the filter or if the contaminated water could harm me. Faye did ask and noted that I had had stomach upset and GI issues after drinking the contaminated water. [REDACTED] also confirmed it was a legitimate LG produced water filter by the model number. [REDACTED] from LG Executive services not not inquire about my health and instead recommended that I contact Best Buy but she stated that she doubted they could provide me with safety information. [REDACTED] did say 3 times that “LG would not be able to assist me at this time”. She did say that she had not heard of any recalls or problems with the filter. I said several times that I was concerned for my health after drinking the concatenated water from the failed filter. [REDACTED] gave me no other options or information but to consult Best Buy. I was not provided with any safety options or information from [REDACTED] at LG Executive services. Addendum: It should be noted that I purchased the item in June of 2016, stored it correctly and did not install the filter until 01/06/2017. My method is to install a new filter than immediately purchase a filter for the next time hence the 6 month delay for installation. That way I always have a filter on hand if needed which came in handy when the filter failed on 03/04/2017.

   Model

   5231JA2006B

   Bought from

   BEST Buy

   Bought

   Jun 22, 2016

   Where

   Yorktown, Virginia: Home/Apartment/Condominium

   Who was involved

   Age 55, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand LG, made or sold by 3M CO.

   How badly, in CPSC’s words

   Injury, First Aid Received by Non-Medical Professional

CPSC’s disclaimer

Sources