Aquasana filters
1 report to CPSC, the latest made Feb 21, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Feb 21, 2025the latest report was made
- Feb 21, 2025the earliest
- 0with the company’s comments
- Brand
- Aquasana
- Maker
- A. O. Smith Water Products CompanyMakers, importers or sellers, as the reports name them
- Product
- FiltersCPSC’s product type: Filters (code 4005), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning
By month
The numbers, as a table
| Month | Reports |
|---|---|
| February 2025 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Feb 21, 2025, sent to the company Mar 18, 2025, published by CPSC Apr 1, 2025
The product, in the report: Aquasana WH-Well Rhino WELL UV + IRON with Pro Upgrade
Aquasana, a subsidiary of A.O. Smith Corporation, misrepresented the capabilities of their whole house water filtration system. Multiple Aquasana employees, including Team Water Lead representatives, explicitly stated that their system would effectively remove both iron and manganese from my well water. I purchased and installed the system in December 2023 based on these representations. The system became operational in January 2024.
After nearly a year of use, water testing revealed that the system failed to effectively remove manganese. The manganese levels in my water were approximately 11 times the EPA standard of 0.05 mg/L. This exposure lasted for almost a year, potentially putting my family at risk of health issues associated with high manganese intake.
The product in question is an Aquasana whole house water filtration system - Rhino Well with UV. It was being used as intended for all household water needs, including drinking, cooking, and bathing.
Aquasana’s own website features an article detailing the risks associated with manganese in drinking water, demonstrating their awareness of the potential health hazards. Despite this knowledge, they failed to ensure their product effectively addressed this contaminant as promised.
Despite multiple attempts to resolve this issue with Aquasana and A.O. Smith, including requests for compensation and system replacement, the company has been unresponsive and unwilling to address the problem adequately.
This situation raises serious concerns about the accuracy of Aquasana’s product claims and the potential for widespread misinformation affecting other consumers who may be unknowingly exposed to high levels of manganese.
- Model
- Well Rhino WELL UV + IRON
- Bought from
- www.aquasana.com
- Bought
- Oct 6, 2023
- Where
- Olympia, Washington: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Aquasana, made or sold by A. O. Smith Water Products Company
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.