empire gas or LP heaters

3 reports to CPSC, the latest made Dec 18, 2023. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

3reports to CPSC
Dec 18, 2023the latest report was made
Jun 14, 2012the earliest
3with the company’s comments

Brand: empire
Maker: EMPIRE COMFORT SYSTEMS, INC.Makers, importers or sellers, as the reports name them
Product: Gas or LP heatersCPSC’s product type: Gas or Lp Heaters, Other or Not Specified (code 392), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning

Other ways the reports write the brand (1)

“Empire Comfort Systems, ECS”

By month

1 report from January 2023 to December 2023; the most in December 2023, 1. 2 earlier reports, since June 2012, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
December 2023	1
October 2015	1
June 2012	1

How badly anyone was hurt

Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Dec 18, 2023, sent to the company Feb 7, 2024, published by CPSC Feb 22, 2024

The product, in the report: Propane gas wall heater

All of the above still the same. On March 17, 2023 we mailed a thick packet of problems to you about a propane gas wall heater. www.empirecomfort.com has a misleading shipping box and hidden instructions that the average buyer gets what I feel is a raw deal. As of this date, we have heard nothing from you about receipt of the packet; perhaps we sent it to the wrong government agency: perhaps you don’t do consumer product safety. Please let us know who can help.
Thanks [REDACTED]

Model
GWT-35W-2LP
Serial number
2129308954
Where
Unspecified: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
made or sold by EMPIRE COMFORT SYSTEMS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/14/2024) EMPIRE COMFORT SYSTEMS, INC.: The complaint does not have enough detail. The lack of detail means I may not be answering the complaint accurately. The inaccurate packaging I would counter with the following: The OUTSIDE of the carton has photographs of the unit in color similar to what a glossy brochure might have so there are very descriptive photographs on our cartons for Gravity Wall Furnaces. There are also drawings showing the tools you need to install the units. We have tried to show as much information as possible so that a consumer can try to determine how the unit will look in the space to be installed as well as the possible easy install/or not depending on the installer’s skill level. This is a major gas appliance and is not intended to be installed by a novice gas furnace installer. The instruction packet is directly under the unit. The unit is supported by styrofoam in the carton and this allows the instruction packet to be out of harms way as it does contain installation pieces. I could add more. We have been selling this model to the market for years and early on our customers gave us ideas, in detail about what they would like to see changed on the carton. If this gentleman would send us a note we can certainly look at his requests. I have not had this complaint for some years now. Thank you for anything you can do to allow him to contact me.

CPSC report 20231218-6A638-4527570. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 4, 2015, sent to the company Dec 16, 2015, published by CPSC Jan 8, 2016

The product, in the report: Lp radiant vent less wall heater.

Two different brands of Lp vent less wall heaters have done the same thing. At times when the heater automatically lights, it will light on the inside of the glow brick manifold instead of the outside of the glow brick as it’s supposed to. When this happens, it make a very loud air/flame sucking type noise. And if it were not caught at the time of ignition, it would totally catch fire and burn down home. These heaters were installed by a qualified tech and maintained according to manufactures instruction.

Model
30,000 btu radiant, thermostat controlled vent less wall hea
Bought from
eBay
Bought
Oct 7, 2014, about then
Where
Waverly, Ohio: Home/Apartment/Condominium
Who was involved
Age 59, Male
The reporter’s relation to them
Self
As this report names them
Brand empire, made or sold by EMPIRE COMFORT SYSTEMS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/24/2015) EMPIRE COMFORT SYSTEMS, INC.: My first comment is that the unit is being used as the only source of heat. This is not recommended and pointed out in the owner’s manual that the unit is a supplemental heat source not a sole source of heat. Secondly, I cannot tell the age of the unit purchased from Ebay. The consumer should be discussing with Ebay what to do about the situation. Ebay is the dealer. There is potential for it not being installed properly, which could be related to gas pressure or a shutter setting on the venturi or a venturi that may be out of alignment causing the gas to burn at the burner orifice. Ebay can request an RMA Request form from the distributor they purchased the unit from. We do not sell directly to Ebay so my guess is they purchased it from someone else.......maybe another consumer who had the same issue because of what they did to it and now this person is stuck with it. Whoever purchased the unit from us can certainly request an RMA request form to have it returned and tested for possible credit or return. (2/29/2016) EMPIRE COMFORT SYSTEMS, INC.: Follow-up to my previous comment in December of 2015. We invite qualified technicians to call us for resolution of issues and assistance with technical issues in the field. They should call us with model and serial number of the appliance in hand. We have a team of experienced technicians willing to work with them to resolve any issue.

CPSC report 20151004-2AA0E-2147427836. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jun 14, 2012, sent to the company Jun 22, 2012, published by CPSC Jul 9, 2012

The product, in the report: Unvented gas log heater, 24 inches wide

I was exposed to a low-level, injurious concentration of carbon monoxide (CO) over a 4-month period by daily use of a gas-log fireplace heating system installed in the un-vented mode. I believe this system lacks sufficient safeguards to maintain the high efficiency necessary to be used un-vented. I learned that a change in position of the logs results in sooting, which is a visual indicator that CO is being produced. In my case, a fairly heavy soot coating on the walls and windows finally alerted me to the hazard, but it was not until after I suffered a sudden 90-percent loss of hearing in my left ear on December 23, 2011. I subsequently learned that long-term exposure to low concentrations of CO can lead to health problems because of the cumulative effect, with a retention time in the bloodstream of several hours. In my case, it was four months of daily exposure each evening to a low-level of CO (our CO detector, with a threshold of 100 ppm, provided no indication). The result, as verified by a physician, was nerve damage that caused hearing loss along with unsteadiness and vertigo. I’ve attached a technical paper that describes the link between CO and hearing loss. When the heating season began, I moved the logs to relight the pilot after turning it off for the summer. The owners’ manual presents vague warnings about moving the logs and an incomprehensible diagram of log placement, but there is no warning that directly relates to a specific hazard of CO. Later, after the logs were reset and cleaned by the original installer, they shifted on their own to again cause sooting. There is no way to lock the logs in place. Had this been a vented installation, there would have been no problem, but the dealer’s selling point was that the high efficiency of the burner makes it perfectly safe to be un-vented. When it is vented, of course, it provides substantially less heat to the room/home. Beyond the direct effect such as I experienced, it is known that CO exposure during pregnancy can lead to fetal poisoning or death.

Model
VFSR-24-3
UPC
unknown
Serial number
unknown
Bought from
Krause Heating & Air Conditioning, Maryland
Where
Bel Air, Maryland: Home/Apartment/Condominium
Who was involved
Age 64, Male
The reporter’s relation to them
Self
As this report names them
Brand Empire Comfort Systems, ECS, made or sold by EMPIRE COMFORT SYSTEMS, INC.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(7/9/2012) EMPIRE COMFORT SYSTEMS, INC.: The burner in question has the ability to have numerous different sets of logsets placed on the burner , one logset at a time . These logsets and burner come with instructions that include diagrams and photos of log locations . There are also several warnings and instructions concerning the placement of logs specifically calling out soot as one of the indicators that the dealer / installer should make the consumer aware of as an indicator of required service . These instructions also call out for the consumer to discontinue use of the burner logset combination should soot appear on the burner / logset . With proper installation and service the event leading up to the soot issue can be averted . Please note in owners manual . Should the dealer call for assistance it will be provided through one of the technical service personnel we have on staff that can offer guidance by calling our toll free number between the hours of 8 a.m. and 4:45 pm central time . These kind of situations can be averted through proper installation , use and follow-up service . Thank you for your comments .

CPSC report 20120614-66DB9-2147466609. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

empire gas or LP heaters

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.