Ashley Hearth gas or LP heaters
1 report to CPSC, the latest made Jan 16, 2024. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Jan 16, 2024the latest report was made
- Jan 16, 2024the earliest
- 0with the company’s comments
- Brand
- Ashley Hearth
- Maker
- United States Stove CompanyMakers, importers or sellers, as the reports name them
- Product
- Gas or LP heatersCPSC’s product type: Gas or Lp Heaters, Other or Not Specified (code 392), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning
By month
The numbers, as a table
| Month | Reports |
|---|---|
| January 2024 | 1 |
How badly anyone was hurt
- No incident, no one hurt 1 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No incident, no one hurt Made Jan 16, 2024, sent to the company Feb 7, 2024, published by CPSC Feb 22, 2024
The product, in the report: Ashley Hearth DVAG11L Propane Direct Vent Wall Heater
Ashley Hearth direct vent wall mounted propane heater is the product; however, the concern is specifically regarding the pilot/igniter assembly. In October of 22 I purchased 3 of these at the same time from Amazon. Subsequently, all 3 have failed. I am a retired Master Mechanic/Machinist for reference. The Pilot Assy fails because of a design flaw in that the brass tube fittings are pressed then swedged into a steel plate. Heat from the burner; expansion and contraction causes the brass fittings to fall out. This misaligns the pilot burner, thermocouple and igniter. One unit simply failed to light because the piezo tip fell out. Another melted the end off the thermocouple as it misaligned directly into the pilot flame and would not light. The third, and most concerning failed as the flame supply tube fell out of the front and continued to remain lit in the heater bottom where it doesn’t belong. If the flame tip would happen to come off, there would potentially be an open pilot flame outside the heater creating a very unsafe scenario. The overall function and quality of the rest of the heater seems adequate, although I will also say that when my units arrived, all the tube nuts that secure and seal the gas lines to the gas valve and the pilot assy. were too loose. All three units were like this, and I have done an Amazon review advising customers to check this before putting in service, as it could lead to a gas leak. I was able to loosen the pilot gas line by hand on two units. I suspect this loosening is caused from shipping, and there is little the manufacturer can do. Over tightening the tube nuts at manufacture is not a good option, and shipping always beats everything to death. Especially all the way from China were these heaters are made. In conclusion: At the very least, these heaters need an upgraded pilot assembly. There are two larger BTU sizes of the same style heater plus natural gas versions of all three. Simply search Ashley heater on Amazon to see them all. If they use the same pilot assembly all these products are suspect and need further evaluation to protect consumers. Respectfully submitted: [REDACTED]
- Model
- DVAG11L
- Bought from
- Amazon
- Bought
- Oct 22, 2022
- Where
- Piketon, Ohio: Home/
Apartment/ Condominium - Who was involved
- Age 23, Unspecified
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Ashley Hearth, made or sold by United States Stove Company
- How badly, in CPSC’s words
- No Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.