EcoHeater other electric heaters
1 report to CPSC, the latest made Aug 17, 2015. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 28, 2026.
- 1report to CPSC
- Aug 17, 2015the latest report was made
- Aug 17, 2015the earliest
- 1with the company’s comments
- Brand
- EcoHeater
- Maker
- ECO-heater, Inc.Makers, importers or sellers, as the reports name them
- Product
- Other electric heatersCPSC’s product type: Electric Heaters, Not Elsewhere Classified (code 388), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning
By month
The numbers, as a table
| Month | Reports |
|---|---|
| August 2015 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 28, 2026. Updated daily.
-
No one hurt Made Aug 17, 2015, sent to the company Aug 25, 2015, published by CPSC Nov 3, 2015
The product, in the report: EcoHeater NA400S
Initially purchased 3 of these units for the bedrooms in our newly purchased home. Noticed a wisp of smoke staining the wall from one of the units. Assumed it was a defect so replaced with a 4th unit. These units were less than 18 months old when a second one failed. Fortunately there was someone home to unplug the unit before our home burned down. I contacted Eco-Heater along with pictures and spoke with an “I don’t give a damn” rep, [REDACTED]. All they wanted was:
1. Please provide the serial number of your heater. The serial number is located on the carton and on the rear of the switch junction box. 2. Please provide a copy of your proof of purchase. 3. Please let us know which model you have
I could not provide a complete serial number since part of it was burned off. I could not immediately provide a proof of purchase as I was out of state for 4.5 months. And the model was an easy one. Within the first 3 emails, all they asked for were those 3 things above and they tried to take possession of the burnt heater in an attempt to take away the only evidence. I told them I would not be sending them the unit unless they repaired my wall. After 17 emails, they refused to repair the damage to my wall and offered to replace the 3 units instead. Why would I want to replace the units when 2 out of 4 caught on fire (1 was in the master bedroom and the other in my infants bedroom)? They gave me the run around and I can only assume they were hoping I could not provide a proof of purchase (the accountant at the business I purchased them from was kind enough to go back into their database and provide the original receipt and purchase order). They have stopped replying to my emails and my numerous requests to repair the damage to my wall (not even both, just the one that is burnt in the picture).
I’m sure their customer service is great for little things. But when it comes to accountability and the well being of others, they could care less. I brought up the request to repair my really burnt wall in every email but they refused to acknowledge that it was their unit that damaged my walls. Dishonest, no accountability, do not deal with this company!
- Model
- NA400S
- Serial number
- 11081OU 18228
- Bought from
- Spendard Builder Supply
- Bought
- May 20, 2013
- Where
- Homer, Alaska: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand EcoHeater, made or sold by ECO-heater, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 28, 2026 and checked Oct 28, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.