DREO other electric heaters

1 report to CPSC, the latest made Oct 5, 2025. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

1report to CPSC
Oct 5, 2025the latest report was made
Oct 5, 2025the earliest
1with the company’s comments

Brand: DREO
Maker: Hesung Innovation CorpMakers, importers or sellers, as the reports name them
Product: Other electric heatersCPSC’s product type: Electric Heaters, Not Elsewhere Classified (code 388), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning

By month

1 report from November 2024 to October 2025; the most in October 2025, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
October 2025	1

How badly anyone was hurt

No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Oct 5, 2025, sent to the company Nov 6, 2025, published by CPSC Nov 26, 2025

The product, in the report: Dreo Smart Wall Mounted Heater (WH517AS), White

The product being used by myself is a, Dreo Wall Mounted Heater, with the model WH517AS. I have noticed two serious issues about this heater. (1) The heater when using heat will generate this awful chemical smell and the hotter the setting the worse it gets; it makes my lips and face very numb and then eventually dizzy after a while which makes me think some material they used inside is reacting to the heat and creating a reaction or possibly creating a neurotoxin of sort for it to be able to do that to my body each time i use it. When i use the Fan only option from a cold starting point i dont notice it at all. (2) the second serious issue is about how the company custom programs their heaters thermostat to work which goes against how one should work, the standards, and the intuitive understanding of how all consumer’s expect them to work. For decades any heater whether HVAC or a portable heater, the thermostat would only go to the users desired set temperature with the exception it might heat up to +1 degrees, but never higher. It would also never turn on again until the temperature fell below the user set temperature. This is part of regulations for a reason, if you have an infant a prodcut needs to be reliable so the user can ensure the device will keep there room within recommended temps; otherwise if the heater was to go higher (like dreo unit does) then it would put the life of the infant at risk possibly leading to Sudden Infant Death Syndrome (SIDS) because the high stress to the babys immature temperature regulation system leading to irregular breathing and heart rate. The reason the Dreo heater is so dangerous to infants is becuase the product does not operate like a normal thermostat and instead the Dreo will heat up to +5 degrees from the set temperature. It will also go back on for 3min every 15min before it even falls back to the set temperature which completer defeats the point and shows that this company has no idea how to make a safe product and put lives at risk because they want to reinvent the wheel with no regard to safety and guidelines. Its also dangerous from the materials they are using that are creating hazardous chemical smells that make a person face numb. This is why Chinese products should be banned in America. I contacted the company and there reasoning was it goes up to +5 degrees to help prevent temp fluctuations and significantly overshooting the goal temperature. It pretty obvious the device is over shooting the set user temp by design!!! This product is dangerous. Im unsure how many of their other products are as well.

Model
(WH517AS) DR-HSH017AS
Serial number
HSH017BYA24A6W2750
Bought from
Amazon.com (There’s 2 separate pages/listings)
Bought
Mar 27, 2025
Where
Durham, North Carolina: Home/Apartment/Condominium
Who was involved
Age 38, Male
The reporter’s relation to them
Self
As this report names them
Brand DREO, made or sold by Hesung Innovation Corp
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/25/2025) Hesung Innovation Corp : Hesung Innovation Corp – Response to Inquiry Case No. [20251005-8B441-2147327322] We acknowledge receipt of the inquiry from the esteemed Committee regarding the above case, which involves a consumer’s concerns about the use of a DREO-branded wall-mounted heater (Model: WH517AS, DR-HSH017AS). We have treated this matter with the utmost seriousness and have conducted an internal investigation. The findings and our official position are outlined below. 1. Case-Specific Handling: Our Commitment to Exceeding Customer Expectations Our assessment indicates that the user’s primary concerns relate to the usage experience. Although the product itself is functionally sound with no malfunctions identified, and in a good-faith effort to prioritize customer satisfaction and uphold our brand reputation, we have decided to exceed our standard after-sales policy. We have offered the user an “Experience Compensation Solution,” namely a replacement unit and a full refund, as a gesture of our commitment. This action was taken to maintain customer relations and protect our brand reputation, and is not an admission of any product defect. 2. Clarification Regarding Odor Issue: Originating from the Environment, Not Product Materials The user reported an odor developing after some use and expressed concerns about potential health impacts. We respond as follows: • Safety and Compliance Assurance: The DREO WH517AS model underwent rigorous pre-market safety and material testing, including assessments for electrical safety, heat resistance, and hazardous substance emissions. It complies fully with all relevant regulations, and stringent quality control is maintained throughout the manufacturing process. • Potential Source of Odor: The reported odor typically results from small foreign objects such as hair or dust being drawn into the unit and subsequently carbonized upon contact with the high-temperature PTC heating element. Such carbonized residues will naturally detach and do not accumulate continuously. Their size and electrical conductivity are insufficient to cause a short circuit. Furthermore, key internal components are constructed from V-0 grade flame-retardant materials, providing fundamental safety assurance. We also recommend users perform regular cleaning to maintain optimal device performance. 3. Explanation of the Temperature Control System Logic The user raised questions regarding the temperature control logic, specifically concerning safety in environments with infants. We provide the following clarification: • Compliance: The product’s temperature control system is certified under applicable safety standards, including UL 2021. • Operational Mechanism: The unit features two primary operational modes: a. Heating Mode: Automatically adjusts operation based on ambient temperature to achieve the user-set temperature. b. Auto-Calibration & Heat Dissipation Mode: Used for system calibration and ensuring proper heat dissipation. • Dual Protection System: The device incorporates two independent temperature control mechanisms: NTC Temperature Control System: Monitors temperature in real-time for precise regulation. TCO Thermal Protector: Acts as a redundant safety device, directly cutting power to the heating element in the event of abnormal high temperatures to ensure system safety. • Temperature Display Explanation: The observed temperature reading being higher than the set value is due to the NTC sensor being influenced by the internal heat of the unit. This variance is within the designed safety margins and does not compromise operational safety. 4. Conclusion Hesung Innovation Corp and the DREO brand consistently prioritize product safety and user well-being. We confirm that the WH517AS heater model complies with all applicable safety standards in its design, materials, and manufacturing. We remain committed to enhancing the user experience through clearer product instructions and improved communication. We thank the Committee for its attention and coordination in this matter and are prepared to provide further information as needed.

CPSC report 20251005-8B441-2147327322. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

DREO other electric heaters

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.