Arctic Air air conditioners
3 reports to CPSC, the latest made Aug 12, 2020. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 3reports to CPSC
- Aug 12, 2020the latest report was made
- May 29, 2018the earliest
- 2with the company’s comments
- Brand
- Arctic Air
- Makers
- Ontel Products Corporation and PolaireMakers, importers or sellers, as the reports name them
- Product
- Air conditionersCPSC’s product type: Air Conditioners (code 381), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning
Other ways the reports write the brand (1)
“Arctic Air Deluxe Evaporative Air Cooler”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| August 2020 | 1 |
| May 2018 | 2 |
How badly anyone was hurt
- No one hurt 3 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Aug 12, 2020, sent to the company Sep 28, 2020, published by CPSC Nov 10, 2020
The product, in the report: Arctic Air Evaporative Cooler, small air conditioner.
I ordered two Arctic Air Evaporative Air Coolers from getpolaire.com on July 9th 2020. The first box arrived on July 22 and the package was slightly damaged on one corner. I opened the box the next day and I followed the instructions to plug the unit into the electrical wall socket, then I filled it with water. I turned it on and it worked to cool the room. However, after about 15 minutes I noticed it was leaking water from the bottom. The plug in is close to the bottom so I had some concerns that this could be a shock hazard. I unplugged the unit and put it in the sink to finish draining. I thought it was possible that the post office may have damaged the item because the corner looked like it got dragged on a conveyor belt. Less than a week later I received the second box and once again the unit was leaking water. The second package was not damaged so I was convinced that this is an unsafe product. They have a ridiculous return policy that I received on the email they sent me that says a product has to be returned unopened within 10 days. When I told [REDACTED] bank about this they said they would dispute the charges because the product is leaking water. On the instruction pamphlet is says that the unit cannot be tilted because it could leak. But neither unit was tilted or moved. Regardless of the pending outcome of my complaint to my bank, I still feel obligated to report what I witnessed because the plug in to the unit is very close to the bottom, where leaking water could touch the plug in. This is a poor design.
- Model
- None
- UPC
- None
- Serial number
- None
- Bought from
- getpolaire.com
- Bought
- Jul 9, 2020
- Where
- Denver, United States: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Arctic Air, made or sold by Polaire
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 30, 2018, sent to the company Aug 2, 2018, published by CPSC Aug 16, 2018
The product, in the report: My sister and I purchased 2 of the Arctic Air Deluxe Evaporative Air Cooler from “As Seen on TV” online. These are made by OnTel Products Corp. 21 Law Dr. Fairfield, NJ 07004 These were ordered on 04/23/2018 and delivered to us on 04/27/2018. The Coolers work great as far as cooling goes. My brother had purchased one several weeks before us and he loved his as well. He called me on Saturday May 26th to let me know that he had turned his on and smelled a mildew oder. When I got back into town on Monday evening I checked mine immediately and discovered that although I have only used mine 4 to 5 times since getting it there was some mold inside mine. I checked my sister’s today and hers has much more mold in it than mine does. I have a call placed to OnTel and am waiting for a return call from them. I am sending these two units back and getting a complete refund. As much as we like them it is not worth risking our health breathing this mold.
My sister and I purchased 2 of the Arctic Air Deluxe Evaporative Air Cooler from “As Seen on TV” online. These are made by OnTel Products Corp. 21 Law Dr. Fairfield, NJ 07004
These were ordered on 04/23/2018 and delivered to us on 04/27/2018.
The Coolers work great as far as cooling goes. My brother had purchased one several weeks before us and he loved his as well. He called me on Saturday May 26th to let me know that he had turned his on and smelled a mildew oder. When I got back into town on Monday evening I checked mine immediately and discovered that although I have only used mine 4 to 5 times since getting it there was some mold inside mine. I checked my sister’s today and hers has much more mold in it than mine does.
I have a call placed to OnTel and am waiting for a return call from them. I am sending these two units back and getting a complete refund. As much as we like them it is not worth risking our health breathing this mold.
- Model
- 17013
- UPC
- 3554180126
- Serial number
- none
- Bought from
- As Seen on TV
- Bought
- Apr 23, 2018
- Where
- Hayward, California: Home/
Apartment/ Condominium - Who was involved
- Age 63, Female
- The reporter’s relation to them
- Other Relative
- As this report names them
- Brand Arctic Air Deluxe Evaporative Air Cooler, made or sold by Ontel Products Corporation
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 29, 2018, sent to the company Aug 28, 2018, published by CPSC Sep 12, 2018
The product, in the report: portable air cooler
(05/25/2018) The consumer stated that he did not start using the product until April 23rd.
About three days ago he noticed a musty smell. He pulled the filter out and noticed black spots (mold) on the filter. The consumer stated that he tried to wash the filter with soap and water, vinegar and water and bleach and water but nothing worked. When he used the bleach and water, the filter started to fall apart.
(05/29/2018)The consumer contacted the manufacturer, who advised him to do what he had already done.
The consumer was told that they can send him a new filter, which the consumer declined.
The consumer was advised to take the product back to the place of purchase for a refund.
- Model
- 17013
- Serial number
- unknown
- Bought from
- Walmart, California
- Bought
- Mar 6, 2018
- Where
- Castro Valley, California: Home/
Apartment/ Condominium - Who was involved
- Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Arctic Air, made or sold by Ontel Products Corporation
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.