York heat pumps

2 reports to CPSC, the latest made Nov 29, 2018. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 4, 2026.

2reports to CPSC
Nov 29, 2018the latest report was made
Apr 4, 2012the earliest
2with the company’s comments

Brand: York
Makers: JOHNSON CONTROLS INC and JOHNSON CONTROLS UNITARY PRODUCT GROUPSMakers, importers or sellers, as the reports name them
Product: Heat pumpsCPSC’s product type: Heat Pumps (code 365), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning

By month

1 report from December 2017 to November 2018; the most in November 2018, 1. 1 earlier report, since April 2012, is in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
November 2018	1
April 2012	1

How badly anyone was hurt

No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.

No one hurt
Made Nov 29, 2018, sent to the company Feb 21, 2019, published by CPSC Mar 7, 2019

The product, in the report: York HVAC unit

On November 21, 2018 I discovered my York gas pack unit was not working The heat would not come on. I called J.F. Whitlow Jr. & Sons, Inc, my heating & air conditioning contractor for an appointment for service. The York HVAC unit was still under warranty. On November 23, 2018 the service technician & I found the [REDACTED] surge protector that J.F. Whitlow installed on January 2, 2013 had appeared to have exploded/melted/caught fire and melted/burned some vinyl siding on my home and caused black scorch marks and soot on the vinyl siding next to & above the surge protector on my home. The [REDACTED] surge protector was wired to the breaker panel (disconnect) to the HVAC unit and also caused a variety of fuses to short out. After researching this Model surge protector, the [REDACTED], I found many similar incidents regarding them catching on fire and causing property damage to other persons homes. It should be noted that on July 29, 2016, Underwriter Laboratories (“UL”) REMOVED its industry certification, finding that “the surge protectors may pose a fire hazard.” I made J.F. Whitlow Jr. & Sons, Inc. aware of the problems I found with this model surge protector in hopes that if they installed any others on HVAC units in previous years, they would warn their customers of the potential dangers they pose. A surge protector is designed for PROTECTION, SAFETY and to prevent DAMAGE to a piece of expensive equipment as well as SAVE lives. It is not meant to act as an explosive device. In my opinion, the [REDACTED] should be recalled immediately and is a very DANGEROUS piece of equipment.

Model
D1NQO30DO56O6A
Serial number
(S)NON9465695
Where
Portsmouth, Virginia: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
Self
As this report names them
Brand York, made or sold by JOHNSON CONTROLS INC
Reports CPSC links to it
20181129-E260D-2147384076
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/27/2019) JOHNSON CONTROLS INC: York International Corp. (“York” or “Johnson Controls”) takes potential product safety issues very seriously and routinely monitor consumer reports and other relevant information including through saferproducts.gov. The product that is the subject of this report meets or exceeds the US Government and Industry Safety Standard requirements (i.e. ANSI Z21.47, CSA 2.3 or UL1995, CSA C22.2, etc.) as noted in our agency listings.
This consumer noted that an incident related to her HVAC equipment and a surge protector had recently occurred. The unit was noted to have been protected by a surge protector wired into the breaker panel (disconnect) of the HVAC unit and installed at the site by their HVAC contractor in 2013. The surge protector appears to have recently failed and caused property damage as well as caused a variety of fuses in her packaged cooling/heating air conditioner unit to short out. York warranty information does not note the installation of nor specify any specific surge protector for this unit nor is there a claim as yet for this November 2018 incident. A call to the consumer was made whereby the information related to the surge protector was provided and the consumer noted that since the incident the surge protector has been replaced. York has noted that there is already a number of related concerns with this surge protector and other manufacturers of various HVAC units on the CPSC reports database. Additionally a Public Notice had been issued from UL regarding this Surge Protector. York believes that the failure reported is directly related to the use of this surge protector with the HVAC equipment.
York is committed to providing safe products to consumers and, therefore, invites this consumer—and any consumer with a safety concern regarding one of its products—to contact York’s Consumer Relations call center toll free, at (877) 874-7378.

CPSC report 20190212-21909-1833164. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 4, 2012, sent to the company Apr 11, 2012, published by CPSC Apr 25, 2012

The product, in the report: Home AC/Reverse Heat Pump; Two Systems

The two York AC/Heat Pumps are spewing out white dust flakes.

Model
AHX30B3XH21 One of two units in home
Serial number
W1C0664160
Bought from
Comfort Pro AC
Bought
Oct 14, 2010
Where
Melbourne Beach, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand York, made or sold by JOHNSON CONTROLS UNITARY PRODUCT GROUPS
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/8/2013) JOHNSON CONTROLS UNITARY PRODUCT GROUPS: York International Corp. (“York” or “Johnson Controls”) takes potential product safety issues very seriously and reviews all reported incidents we receive through saferproducts.gov. The product that is the subject of this report meets or exceeds the US Government and Industry Safety Standard requirements (i.e. ANSI Z21.47, CSA 2.3 or UL1995, CSA C22.2, etc.) as noted in our agency listings. Furthermore, we have been in contact with this consumer and have resolved the situation to the consumer’s satisfaction. We also note that this consumer reports they “did not appear to have any ill health effects.” Johnson Controls is committed to providing safe products to consumers and, therefore, encourages consumers with any concerns about our products to contact the customer relations call center, toll-free, at 877-874-7378.

CPSC report 20120403-57A42-2147468723. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

York heat pumps

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.