Payne heat pumps
1 report to CPSC, the latest made Mar 12, 2013. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Mar 12, 2013the latest report was made
- Mar 12, 2013the earliest
- 1with the company’s comments
- Brand
- Payne
- Maker
- Carrier CorporationMakers, importers or sellers, as the reports name them
- Product
- Heat pumpsCPSC’s product type: Heat Pumps (code 365), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning
By month
The numbers, as a table
| Month | Reports |
|---|---|
| March 2013 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
Hurt, no treatment Made Mar 12, 2013, sent to the company Mar 28, 2013, published by CPSC Apr 11, 2013
The product, in the report: heat pump and cooling unit
The consumer stated that his heating unit was not working properly; he was trying to inspect the “condensing unit” and was electrocuted. The consumer stated that this was the part that’s located outside of the home. He placed both hands on the condensing unit and it sent an electric shock, knocking him down to the floor.
The consumer stated that he did not get any injuries.
The consumer stated that he contacted an authorized distributor for them to send a technician to service the unit. The consumer stated that technician informed him that the unit was not worth repairing.
The consumer stated that the unit was disconnected and he stated that he was unsure if it was no longer usable.
The consumer stated that he contacted the manufacturer and they did not provide any assistance.
He stated that he believes this product should be investigated do to the shock hazard that it poses to the consumer.
- Model
- PH13NAM18000AA
- UPC
- Unknown
- Serial number
- 1811V64241
- Bought from
- Carrier South East, Tennessee
- Bought
- Oct 31, 2011, about then
- Where
- Centerville, Tennessee: Home/
Apartment/ Condominium - Who was involved
- Age 57, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Payne, made or sold by Carrier Corporation
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.