Lennox heat pumps

4 reports to CPSC, the latest made Feb 2, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

4reports to CPSC
Feb 2, 2026the latest report was made
Oct 3, 2016the earliest
3with the company’s comments

Brand: Lennox
Maker: LENNOX INDUSTRIES, INC.Makers, importers or sellers, as the reports name them
Product: Heat pumpsCPSC’s product type: Heat Pumps (code 365), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning

Other ways the reports write the brand (1)

“Lennox heat shield”

By month

2 reports from March 2025 to February 2026; the most in February 2026, 1. 2 earlier reports, since October 2016, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
February 2026	1
March 2025	1
March 2023	1
October 2016	1

How badly anyone was hurt

No one hurt 3 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Feb 2, 2026, sent to the company Feb 5, 2026, published by CPSC Feb 20, 2026

The product, in the report: Heat shield shield for Lennox hvac furnace model # EL180UH100NE60C

My Lennox Hvac Furnance Model #EL180UH100NE60C Serial# 5921H0544 that I had installed on Dec 30, 2021, stopped working so I had no heat. I called a couple places to fix it and they said it was the heat shield. They also told me it was on recall but it wasn’t offical so I would have to pay for the labor of $350 but the part was under warranty. He said some environmental agency told Lennox and other Hvac companies in the [REDACTED] County areas of California had to start using a new metal in their heat shields. This heat shield started warping and could cause a fire hazard as the metal wasn’t strong enough to with stand the heat. So now they are going back to the old part which works alot better. How do I make this an offical recall so I can get my labor charge refunded to me? Thanks [REDACTED]

Model
EL180UH100NE60C
Serial number
5921HO1544
Where
Lakewood, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Lennox heat shield, made or sold by LENNOX INDUSTRIES, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/18/2026) LENNOX INDUSTRIES, INC.: Lennox requests that the CPSC staff post Lennox Industries Inc.’s (Lennox) response, the accuracy of which Lennox verifies, along with the consumer’s report:
The consumer reported that her gas furnace, which was installed in 2021, has experienced a faulty heat shield.
Lennox’s gas furnaces are safe. They meet applicable standards. The consumer’s gas furnace has not been the subject of a recall. As the consumer cited in her initial report, her furnace is still under warranty and the covered component was replaced, per the terms and conditions of Lennox’s Basic Limited Warranty.

CPSC report 20260202-310C0-2147323946. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Mar 13, 2025, sent to the company Mar 25, 2025, published by CPSC Apr 8, 2025

The product, in the report: Lennox Heating and AC system. I have 2 units 3 ton and 5 ton. Models 14ACX-036-230A20 & CH33-25A-2F-3 Serial 1916F29649 & 6016F01278 Lennar homes is the builder and [REDACTED] the HVAC who purchased and installed the units.

Lennox Heating and Air Conditioning had a class action lawsuit settled against them in 2015 for selling defective Heating/AC units. The coils leak. Even after the lawsuit, they sold defective heating and AC units for a new build called [REDACTED]. I am the second owner of this home which broke ground in 2016. I purchased the home June 2020. The inspection showed excessive oil up in the attic in the condensation pans of the 2 units. The original owners had it checked out and sent paperwork that their HVAC stated it was ok. My HVAC the next year, was concerned with the amount of oil and had to top off the refrigerant. He stated it wasn’t a lot. That was 2021. Moving ahead to Nov. and Dec 2024. I had it looked at to prepare for summer 2025. [REDACTED] (whom I used before) stated my coils are leaking. I had a second opinion by [REDACTED] and they stated they are leaking. I contacted [REDACTED] and they said that there is way too much oil up there to not have a leak. They did a line test to see what exactly was leaking. They stated that the coils are leaking not the lines. I contacted Lennox requesting the coils since I have proof that the coils were leaking at inspection. Now the leaking is worse and noticeable than before. Lennox states I’m out of warranty and they will not provide the coils. I live in the [REDACTED] area and it is getting warmer here. They knowingly sold defective units. They never replaced the coils knowing they would leak. Accountability is necessary. I am in contact with the lead lawyer on the 2015 case to see if they could help. I have not heard a response. I went door to door leaving letters and speaking to neighbors. There are 52 homes here. Many of my neighbors have had the same issue. They either have replaced their whole heating/AC system or did the coil fix. This is very dangerous in climates with extreme cold or heat. Lennox is refusing accountability. All of us deserve compensation and justice. This is dangerous in areas like AZ with excessive heat temperatures.

Model
14ACX-036-230A20
Serial number
1916F29649
Where
Mesa, Arizona: Home/Apartment/Condominium
Who was involved
Age 51, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Lennox, made or sold by LENNOX INDUSTRIES, INC.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20250313-3A13F-2147332583. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 13, 2023, sent to the company Mar 16, 2023, published by CPSC Mar 31, 2023

The product, in the report: Lennox Heat Pump Package Unit Model 13HPP42AP-3A serial number 1614K06686.

I purchased a package heat pump unit Model 13HPP42AP-3A on 11/11/14 unit serial number 1614K06686. Unit has been serviced regularly. On 2/3/23, unit air handler fan would not shut off and system would not run in automatic or on emergency mode. Eventually I was able to get the system to run in emergency but air handler would not shut off. Contacted the installing dealer and the unit was repaired on 2/4/23. The control wires for the unit were wired tightly over an exposed metal edge with no stand offs or grommets to prevent wire wear. Vibration off the unit during operation damaged the insulation on the wires causing a short circuit that resulted in an energized cabinet as well as failure of the 40 VA Universal Transformer and Double Pole Breaker. This is very obviously either a manufacturing problem or a serious design flaw. This could have resulted in a house fire or an injury to someone.

Model
Heat Pump Package Unit Model 13HPP42AP-3A
Serial number
1614K06686
Bought from
Parham Heating Cooling Plumbing and Electric
Bought
Nov 11, 2014
Where
Dyersburg, Tennessee: Home/Apartment/Condominium
Who was involved
Age 49, Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Lennox, made or sold by LENNOX INDUSTRIES, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/29/2023) LENNOX INDUSTRIES, INC.: Pursuant to Section 6A of the Consumer Product Safety Act, Lennox requests that the CPSC staff post Lennox Industries Inc.’s (Lennox) response, the accuracy of which Lennox verifies, along with the consumer’s report:
The consumer reported that the control wires within the packaged heat pump he purchased in November 2014 were tightly wired over an exposed metal edge with no stand offs or grommets to prevent wire wear, which could have resulted in personal or property damage.
Lennox’s packaged heat pumps are safe. They meet applicable standards. Namely, the consumer’s model (13HPP42AP-3A) was certified by third party testing certification company Interek as being manufactured in compliance with UL1995, which requires the unit’s wire pathways be smooth and free of sharp edges. Further, the consumer’s packaged heat pump has not been the subject of a recall.
The consumer contends that his unit’s control wires were over an exposed wire edge with no stand offs or grommets. However, the wires were routed through an evaporator mounting bracket with a rolled over edge, evidenced in the third picture the consumer submitted in his incident description. Wires in the second picture the consumer submitted with the report were wired through grommets. Thus, contrary to the consumer’s allegation, both pictures depict the unit was designed with wire routing features in compliance with UL1995’s requirements.
The consumer also contends that his unit could have caused personal injury or property damage by starting a fire. However, as in the case of the consumer’s unit, the unit is designed to trip the circuit breaker should a short to ground occur preventing unit operation and any personal injury or property damage.
All indications from the consumer’s submission, including the pictures provided, support the unit is in compliance with UL1995, and there were no concerns of personal injury or property damage.

CPSC report 20230313-650FE-2147348794. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 3, 2016, sent to the company Oct 31, 2016, published by CPSC Nov 15, 2016

The product, in the report: Heating and Air Conditioning System

06/19/2016 (Approximate) - The consumer indicates that her heating and air conditioning system started leaking. The consumer contacted the Manufacturer and they arranged for a Service Technician to inspect her unit.
06/23/2015 - A Service Technician replaced a coil on the heating and air conditioning system.
09/14/2015 - The heating and air conditioning system shut down completely. The Service Technician informed the consumer that the unit had mold. The Service Technician suggested an ultraviolet light be installed at the consumer’s expense; the consumer paid to have said light installed.
09/27/2016 - The motor of the heating and air conditioning system was replaced.
10/04/2016 - A Service Technician is scheduled to replace the coil as the one that was replaced is no longer working.
The heating and air conditioning system is not working properly at the moment. The consumer states that the unit is still under warranty but it excludes labor. The consumer plans on keeping this unit for at least the next thirty days in case an investigation ensues.

Model
CBX32MV-060-230-6-06
UPC
Unknown
Serial number
S1613K08661
Bought from
East Coast Mechanical Inc., Florida
Bought
Jan 20, 2014
Where
Lake Worth, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Lennox, made or sold by LENNOX INDUSTRIES, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/2/2016) LENNOX INDUSTRIES, INC.: Lennox has reviewed this claim with the homeowner and disputes that it is a manufacturing error.

CPSC report 20161003-0D7ED-1598479. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Lennox heat pumps

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.