Eden Pure portable electric heaters
14 reports to CPSC, the latest made Dec 4, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 14reports to CPSC
- Dec 4, 2025the latest report was made
- Dec 22, 2011the earliest
- 11with the company’s comments
- Brand
- Eden Pure
- Makers
- EdenPure and BIOTECH RESEARCHMakers, importers or sellers, as the reports name them
- Product
- Portable electric heatersCPSC’s product type: Portable Electric Heaters (code 348), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning
Other ways the reports write the brand (6)
“Edenpure”, “EdenPure”, “Eden Pur”, “Eden Pure Gen3”, “EdenPURE” and “Edenpure Gen40 Infrared Heater”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2025 | 1 |
| May 2022 | 1 |
| February 2022 | 1 |
| December 2016 | 1 |
| December 2014 | 1 |
| November 2014 | 2 |
| February 2013 | 1 |
| November 2012 | 1 |
| October 2012 | 1 |
| March 2012 | 1 |
| February 2012 | 1 |
| January 2012 | 1 |
| December 2011 | 1 |
How badly anyone was hurt
- No one hurt 14 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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No one hurt Made Dec 4, 2025, sent to the company Jan 28, 2026, published by CPSC Feb 13, 2026
The product, in the report: Heater
(11/13/2025) The consumer stated that the plug and the outlet became extremely hot after being plugged in for about 2 hours.
(01/2026) Outlet got extremely hot. Other brands did not do this. Fault was in Edenpure heaters.
- Model
- A5964
- Bought from
- edenpure.com
- Bought
- Jun 16, 2025
- Where
- Washoe Valley, Nevada: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Edenpure Gen40 Infrared Heater, made or sold by EdenPure
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made May 17, 2022, sent to the company Jun 22, 2022, published by CPSC Jul 7, 2022
The product, in the report: Space heater
Caller stated that the space heater was making a noise and noticed that it emanated smoke which started to fill the room. He stated that he was able to unplugged it, placed it outside and ventilated the room. Caller stated that he did not place it on the highest volume and that it was on for approximately 3 hours.
Caller stated that he contacted the manufacturer was contacted and he was informed that he should have replaced parts to the unit before the incident happened.
Caller feels that this heater is a fire hazard and should be reported.
- Model
- A3705
- Serial number
- wg12605654
- Bought from
- Eden Pure
- Bought
- Nov 1, 2008, about then
- Where
- Bellefonte, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Eden pure, made or sold by EdenPure
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 8, 2022, sent to the company May 2, 2022, published by CPSC May 16, 2022
The product, in the report: Infrared Space heater
Respondent stated that the infrared heater electrical cord melted to the prongs that was plugged into the wall. The electrical wall receptacle and the sheet rock was burnt. No estimated damage for property.
Respondent stated that this was second incident with the same heater that was in another property for a relative of the consumer.
Respondent stated that the other heater was discarded.
- Model
- A5986
- Serial number
- DR97816288
- Where
- Russellville, Alabama: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Eden Pur, made or sold by EdenPure
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Dec 14, 2016, sent to the company Dec 22, 2016, published by CPSC Jan 9, 2017
The product, in the report: EdenPure Gen3 heater
I have used this EdenPure Gen3 heater for 5years and have had no incidents. This year, one of the firat times it was used, the plug exploded like a battery and charred my home electrical outlet. I called EdenPure customer service and was told rhey do not take incident reports as it is not their probllem, that it could only be caused by customers and home wiring. These heaters are sold to consumers as the safest on the market but I believe they have a problem with faulty plugs and should be recalled before someone loses their home or lives while they sleep!
The public needs to be aware that these “safe” heaters are not, in fact, safe. There have been several reports of this exact same thing happening that I have researched on the internet, since this occurence to me. And i am demanding a recall and for the company to stop telling consumers that their product is safe!
- Model
- A 4136 EdenPure Gen3 heater
- UPC
- 827463107363
- Serial number
- WG18003133
- Bought from
- Ace Hardware
- Bought
- Jan 1, 2010, about then
- Where
- Johnston, Iowa: Home/
Apartment/ Condominium - Who was involved
- Age 36, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Eden Pure, made or sold by EdenPure
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made Dec 29, 2014, sent to the company Jan 12, 2015, published by CPSC Jan 27, 2015
The product, in the report: Eden Pure GEN3 Model 1000 Quartz Heater
My mother-in-law was using a Eden Pure Model GEN3 manufactured in 2011 to heat her living room. The unit was purchased new last year (2013), and had been used only a few times prior to 12/13/14. The few times that the heater was used prior to 12/13/14, my wife’s mother had always commented that the cord was very warm during use. On 12/13/14, while the unit was operating normally, the circuit breaker suddenly tripped. I went out to reset the tripped breaker and noticed that the panel was warm in the area of the breaker. I felt the breaker and it was hot to the touch. I went back to the living room and began to unplug the heater, when I noticed how extremely warm the cord was. The wall outlet face was warm and also the entire receptacle was giving off a substantial amount of heat. I removed the outlet cover to assure that no burning or arcing had occurred at the outlet. The entire assembly was just warm like it had been overloaded. The circuit in use was a 15amp branch line in a home less than 15yrs. old. No other high draw appliances or lamps were in use at the time of the tripped breaker. No extension cords or any adapters were in use with the heater at the time of the incident, it was plugged directly into the wall. I advised her to not use the heater until I could verify that it was operating correctly and I had checked for a recall. Several days later I began to research this product and found some shockingly similar stories from many other customers. It seems that this is a common issue with this product and it has already been attributed to at least (1) serious fire. I also found some recall information involving the same manufacturer with another product. Needless to say, I am wondering why this product is still available to the public and why a recall involving all similar types of their products has not been issued. This appliance very well may have caused a serious fire by merely operating under normal circumstances. I am not sure if the appliance is UL approved, but it certainly would not be considered safe. See links below:
http://www.consumeraffairs.com/homeowners/edenpure.html
http://edenpure-heater.pissedconsumer.com/
http://www.aboutlawsuits.com/edenpure-fire-lawsuit-20358/
http://www.saferproducts.gov/search/Result.aspx?cid=17179&dm=0&htid=9%2C14%2C30%2C31%2C34%2C39%2C47%2C46%2C49&pcid=354%2C363%2C373%2C375%2C376%2C377%2C378%2C895%2C1924%2C1942%2C2020&srt=0
- Model
- A4136
- Serial number
- W060110682
- Where
- Crestview Hills, Kentucky: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Eden Pure Gen3, made or sold by EdenPure
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made Nov 5, 2014, sent to the company Nov 17, 2014, published by CPSC Dec 3, 2014
The product, in the report: Quartz infrared portable heater
I own a Gen 4 Quartz infrared portable heater, manufactured by Edenpure of North Canton, OH. The ground prong on the line plug became separated from the plug body. I did not notice that one of the power prongs had become loose until I smelled burning rubber while the unit was plugged in. I immediately tried to contact Edenpure at their customer service number, 1-800-895-0008, but have been unsuccessful at getting past their switchboard after holding for 20minute periods. Additionally, they do not respond to e-mails. I went to their parts department online with the intent of purchasing a replacement line cord only to discover that the cord is out of stock...this leads me to suspect that they are having a problem with this part.
My question for the CPSC is this: Has a product recall been issued for these heaters? This is an extremely unsafe condition and could lead to a fire.
- Model
- Gen 4 A4643/
RTL - UPC
- N/
A - Serial number
- CH00770981
- Bought from
- Edenpure
- Bought
- Mar 1, 2012
- Where
- Long Valley, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Edenpure, made or sold by BIOTECH RESEARCH
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 3, 2014, sent to the company Nov 13, 2014, published by CPSC Dec 8, 2014
The product, in the report: Edenpure heater
I have an edenpure heater that was working fine for about 6 months of use. Then one day I smelled a strong smell in the house when the heater was on. I quickly went to on plug the heater, I couldn’t even touch the cord it was so hot from the outlet up half of the cord. I shut the heater off and let the cord cool. Once I removed the cord from the outlet, I noticed it had completely melted my outlet. I tried it in another outlet to see if it was my outlet or the heater and within seconds of plugging in the cord again was so hot that I could not even touch the cord. This has been a common problem with this heater after researching. I contacted Edenpure and they refuse to do anything since the heater is not under warranty.
- Where
- Mandan, North Dakota: Home/
Apartment/ Condominium - Who was involved
- Age 43, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Edenpure, made or sold by EdenPure
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 26, 2013, sent to the company Mar 14, 2013, published by CPSC Mar 28, 2013
The product, in the report: EenPure Heater Model USA 1000 Serial # ps00238121
I bought an edenpure heater sealed and still in the box. Ive used since Nov of 2012. (today being 22/13) /One eve my husband smelled something funny. Checked the heater and the plug got so hot it melted the outlet and was almost on fire. THe plug shows discoloration from being scorthed and thoutlt meeto be replaced at this point. Called EdenPure and they said th is nothing they can do. I am VERY lucky my houe did n burnthe ground!
- Model
- USA1000
- Serial number
- PS00238121
- Bought from
- ebay (Menards)
- Bought
- Jan 3, 2012, about then
- Where
- Westfield, Massachusetts: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand EdenPure, made or sold by EdenPure
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 5, 2012, sent to the company Dec 31, 2012, published by CPSC Jan 15, 2013
The product, in the report: Portable heater
The consumer stated that he purchased two portable heaters in 2010, however, one of them was replaced because it caught on fire and the other because it stopped working.
The replaced heater was on for approximately 1 hour, he smelled an odor of burnt plastic and smoke had dispersed in the rooms, he unplugged the unit and ventilated the house. This incident triggered his smoke detectors as well.
There were no visible property damages, just the smell of smoke. The heater was scorched and melted from overheating.
The manufacturer was contacted the following day of the incident and he was informed that it would be replaced. Caller is concerned that these heaters are being replaced by refurbished heater which will cause a house fire.
- Model
- Gen4
- Serial number
- rs338478
- Bought from
- Biotech Research, New Jersey
- Bought
- Oct 2, 2010, about then
- Where
- manchester, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Male
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Eden Pure, made or sold by EdenPure
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Oct 30, 2012, sent to the company Nov 9, 2012, published by CPSC Nov 27, 2012
The product, in the report: Eden Pure Quartz Infrared Portable Heater Model 1000, serial number WG 1178743
I turned the heater on in my bedroom and went into the living room. About five minutes later, my brother and I smelled something burning. I went back into the bedroom to find that the heater had started melting on the front.
- Model
- Model 1000
- Serial number
- WG 1178743
- Bought from
- Biotech Research
- Bought
- Jan 15, 2007, about then
- Where
- Big Spring, Texas: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand EdenPURE, made or sold by BIOTECH RESEARCH
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Mar 14, 2012, sent to the company Apr 6, 2012, published by CPSC Apr 20, 2012
The product, in the report: quartz infrared portable heater
On 3/13/2012 after plugging the heater into the outlet on automatic setting within five minutes the consumer’s fire alarms started to go off. There was very light smoke coming from the heater.
The consumer noticed that the outside of the heater was hot to the touch and had a electrical brining odor coming from it.
The heater was powered in off position and unplugged from the outlet immediately.
The consumer indicated that this was the first time using the heater. She purchased two original heaters in 4/2011 and this was her second replacement heater.
The failure with the original heater (first purchased one) didn’t work and so the heater was replaced in 1/2011 by the firm.
The firm was contacted on 3/13/2012 and the consumer was advised to send back the heater in exchange for another one. The consumer has already packaged the heater to go back to the firm.
The consumer stated that she does not feel safe using the heater because it could possibly start a fire in her home. Since the firm does not offer a refund she is left with no choice but to accept the heater.
- Serial number
- 8111022549
- Bought from
- Eden Pure
- Bought
- Apr 15, 2011
- Where
- Swayzee, Indiana: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Eden Pure, made or sold by EdenPure
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 20, 2012, sent to the company Feb 28, 2012, published by CPSC Mar 13, 2012
The product, in the report: qaurtz portable Heater
The heater was in use we started to smell a very strong burning odor throughout our home . We found that the source of smell was the heater we immediately remove the power cord from the power outlet. The power cord was burning hot was as well. Im am concerned that if this was not discovered when it was the heater would have caused a fire.
- Model
- Usa 1000
- Serial number
- Ch00016520
- Bought
- Feb 2, 2010, about then
- Where
- Erin, New York: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Edenpure, made or sold by EdenPure
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 29, 2012, sent to the company Feb 6, 2012, published by CPSC Feb 21, 2012
The product, in the report: EdenPure GEN4 MODEL Serial #: CH00247896 Quartz infrared portable heater
(“You can also report a potentially unsafe product to CPSC’s Office of Compliance at (301) 504-7520 or by sending an e-mail to sect15@cpsc.gov.”)
I bought an EdenPure quartz infrared portable heater. The appliance cord appeared to became hot enough to melt the outlet box, wall insulation, and wires.
I noticed a burning smell and smoke started to fill room. I immediately turned the unit off and unplugged appliance from outlet.
EdenPure GEN 4 was the only appliance used on this circuit breaker as instructed.
We analyzed our wiring, circuit breaker did not pop yet meter indicated good working order, removed outlet box, rewired circuit, and did not find any evidence that would cause overheating which lead to
Further research of the EdenPure GEN4 appliance itself. Plugged EdenPure into other circuits which also caused heating of the cord. The heater cord was hot over a foot down the cord from the outlet.
Leading to further web research to draw indication that this may have or have not been a unique case:
Please note the following article from consumerreports.org http://news.consumerreports.org/appliances/2011/02/one-melted-edenpure-space-heater-sparks-costco-recall-.html “Meanwhile, if you bought an EdenPure US 1000 heater at Costco, you can take the retailer up on its refund offer. And if you experience any signs of overheating with any space heater, stop using it and notify the CPSC on the Report an Unsafe Product page of its website. “
Please note close-up photo of melted outlet is available upon request.
Would also like to note respiratory irritation directly connected to periods of time in which the appliance was running.
EdenPure GEN4 MODEL Serial #: CH00247896 Customer service phone #: 1 800 219 8458
Thank You, [REDACTED]
- Model
- GEN4
- Serial number
- CH00247896
- Bought
- Oct 31, 2011, about then
- Where
- Paradise, Michigan: Home/
Apartment/ Condominium - Who was involved
- Age 25, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand EdenPure, made or sold by EdenPure
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Dec 22, 2011, sent to the company Jan 3, 2012, published by CPSC Feb 1, 2012
The product, in the report: edenpure gen 4 space heater
I purchased a eden pure gen 4 space heater at Gemmins hardware store in Hudsonville Michigan on december 17th 2011 and took it to a friends house as a christmas present. Within two minutes of turning it on it began to smoke and then an acrid white toxic smoke began to pour out of the heater that rose up to the ceiling and filled the room with smoke a foot or two down from the ceiling. I took it out side and it continued to smoke. We had to open the doors and windows for over two hours with snow and temps in the low 30s. The smoke made our throats sore the next day as well and there was some lingering oder. I took the heater back to the store imediately and got antother and plugged it in out in the garage and it gave off a similar smell for a long time but didn’t smoke. However I unplugged it and took it back to the store on monday the 19th as soon as it opened. My friend didn’t want it in her house and I didn’t trust it either. If the first one could suddenly pour out smoke while we were watching it then what’s to prevent another from doing the same when there was no one to catch it. I believed there is a serious safety defect with these heaters and it needs to be corrected before some one is killed.
- Model
- gen 4 space heater
- Bought from
- gemmin’s
- Bought
- Dec 17, 2011
- Where
- Jenison, Michigan: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand eden pure, made or sold by EdenPure
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.