Duraflame portable electric heaters
10 reports to CPSC, the latest made Dec 19, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 10reports to CPSC
- Dec 19, 2025the latest report was made
- Nov 8, 2012the earliest
- 0with the company’s comments
- Brand
- Duraflame
- Makers
- TWIN STAR INTERNATIONAL INC, Duraflame Inc. and TWIN-STAR INTERNATIONAL, INCMakers, importers or sellers, as the reports name them
- Product
- Portable electric heatersCPSC’s product type: Portable Electric Heaters (code 348), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning
Other ways the reports write the brand (2)
“Dura Flame” and “Duraflame 450”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2025 | 1 |
| December 2023 | 1 |
| February 2023 | 1 |
| January 2017 | 1 |
| February 2015 | 1 |
| December 2014 | 1 |
| February 2014 | 1 |
| November 2012 | 3 |
How badly anyone was hurt
- Hurt, care not known 1 CPSC: Injury, Level of care not known
- No one hurt 9 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Dec 19, 2025, sent to the company Feb 24, 2026, published by CPSC Mar 10, 2026
The product, in the report: Duraflame brown space heater that looks like a fireplace with an artificial flame. 16” H x 13” W x 8” deep
I tested the tip over protection on a space heater and it failed. I have a different model from the same company and it also fails. They both do not turn off when the tipped over.
UPDATED ON 2/5/2026: [Description of Risk of Harm: If the heater is tipped over, for example, by a child or pet and does not shut off it could cause a fire.
Also, these heaters are UL or CSA listed. Both listings require auto shut off when tipped over to be compliant. ]
UPDATED ON 2/10/2026: [The unit is lacking the tip over shutoff feature required by CSA with having the CSA label on it. If it was knocked over it would cause a fire. ]
- Model
- DFS-114-05
- UPC
- none
- Serial number
- AO-53820-A
- Bought from
- QVC
- Bought
- Dec 1, 2025, about then
- Where
- Burlington, Connecticut: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand DuraFlame, made or sold by Duraflame Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Dec 11, 2023, sent to the company Jan 5, 2024, published by CPSC Jan 23, 2024
The product, in the report: infrared heater DuraFlame Heater
Caller stated that the infrared heater electric cord melted into the socket. She stated that this could have caused a house fire and that she had to pry the cord out of the socket. Caller stated that she contacted the company, and they advised her that there was no recall for her unit.
Caller feels that this heater is a fire hazard and should be recalled.
- Model
- 921030ARA
- Bought from
- Lowes, Mobile, Alabama I-65 Service Road Store
- Where
- Eight Mile, Alabama: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Duraflame, made or sold by TWIN-STAR INTERNATIONAL, INC
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 22, 2023, sent to the company Mar 20, 2023, published by CPSC Apr 4, 2023
The product, in the report: Infrared Heater
The consumer indicates that she had her heater on for a couple of hours when she smelled something burning. The consumer checked around her home and realized that the source was the heater so she immediately unplugged the unit from the wall and put out the flames behind its glass door using a hair dryer. The consumer notes that the wires were exposed.
The consumer contacted the Manufacturer and explained the situation under Ticket [REDACTED]; the representative she spoke to informed her that someone would get back to her but she has yet to hear from someone.
The consumer states that the unit was used four to five times per week during colder months.
The consumer plans on keeping the heater for at least the next thirty days in case an investigation ensues.
- Model
- DFL1-712201
- Bought from
- QVC
- Bought
- Nov 13, 2020
- Where
- Southfield, Michigan: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Dura Flame, made or sold by Duraflame Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jan 22, 2017, sent to the company Feb 9, 2017, published by CPSC Feb 27, 2017
The product, in the report: Room ceramic tower heater
Purchased a 1500W Ceramic Tower Heater on 12-16-16 as a supplemental heater for my son’s room. He lives with his girlfriend nearby but was planning on staying in his room on Christmas and New Years. He also used it on occasional days he stopped by to help us with tasks around the house. The heater ran just a few days. Last week, my son complained about a plastic smell coming from the heater. Yesterday I found the heater had melted on the bottom and melted the carpet beneath it. If this heater had been used more frequently, and possibly, a normal amount rather than sparsely as my son it, it would have caused a fire and more damage. This is dangerous product
- Model
- DFH-TH-20-TO
- Serial number
- AY-0371-A
- Bought from
- Christmas Tree Shop
- Bought
- Dec 16, 2016
- Where
- Syracuse, New York: Home/
Apartment/ Condominium - Who was involved
- Age 30, Male
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Duraflame, made or sold by TWIN STAR INTERNATIONAL INC
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 23, 2015, sent to the company Mar 13, 2015, published by CPSC Mar 27, 2015
The product, in the report: Portable Heater
The consumer stated that she was using the heater. The consumer woke up in the morning and noticed that the plastic around the heater door had melted.
The consumer contacted QVC and they informed her that they will pass it on. The consumer then contacted the president at QVC. The consumer was provided a refund.
The consumer contacted the manf. They kept asking her for a ticket number. The consumer was unable to receive any assistance.
The consumer called QVC again and informed them that she is unable to speak to anyone at Twin Star. The person at QVC informed the consumer that they will pass on the information to their legal team.
The next day, consumer received a call from [REDACTED] at Twin Star (e-mail [REDACTED]). [REDACTED]apologized for the issues and informed the consumer that this has never happened before. The consumer was concerned about breathing in the melted plastic. He asked the consumer to send back the product.
The consumer did not want to return the product. She will hold onto it.
The consumer added the company, Twinstar International, did not take her issue seriously until QVC legal contacted them directly..Consumer noted she not only worry for her safety, but the safety of others who purchase this heater which is an obvious safety hazard.
- Model
- DFS550-29
- Serial number
- SPQ5GM017914
- Bought from
- QVC Online
- Bought
- Jan 1, 2014, about then
- Where
- Morristown, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Duraflame, made or sold by TWIN STAR INTERNATIONAL INC
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Dec 23, 2014, sent to the company Jan 6, 2015, published by CPSC Jan 21, 2015
The product, in the report: Portable fan heater Duraflame, twin star,
I purchased a Dura flame DFH-DH-15-TO portable fan heater made by twin star, the unit was plugged in under my desk, it had only been used three times. I heard a loud pop and looked under the desk to see flames inside the unit, sparks coming out of the unit and smoke rising from the unit, I immediately unplugged the unit and the flames went out. I contacted the manufacture and requested a refund, they want to give me a different unit. I don’t want another unit since I no longer trust this company or their product. Serial number LQMH 000978, Date code 0714 ETL model number PTC-905A
- Model
- DFH-DH-15-TO
- UPC
- 61176807641
- Serial number
- LQMH 000978
- Bought from
- Christmas Tree Shop, New York
- Bought
- Nov 30, 2014
- Where
- Dexter, New York: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Duraflame, made or sold by TWIN STAR INTERNATIONAL INC
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Feb 3, 2014, sent to the company Feb 28, 2014, published by CPSC Mar 18, 2014
The product, in the report: Portable electric heat
Consumer stated that she turned the heater on and approximately 2 seconds it went off. She flipped the switch on and off and she noticed smoke and she unplugged it and removed it outside. She also smelled an overwhelming odor (electrical fire). She placed it on the grass and within seconds it erupted into flames and a black smoke with a toxic smell. She contacted the fire department immediately who came out to contain the fire, the fire was contained which left a big burnt mark on the grass and broken glass pieces. The product was destroyed in the fire.
12/13-1/14 The manufacturer was contacted a few times before they informed her to send photos of the incident. They eventually advised her that her claim was denied and she should contact the retailer for a refund.
She is concerned that this heater could have caused a house fire and serious health issues.
The product is not affected by a recall.
- Model
- 450
- Serial number
- unknown
- Bought from
- Amazon.com
- Bought
- Mar 6, 2013
- Where
- Arlington, Washington: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Duraflame 450, made or sold by TWIN STAR INTERNATIONAL INC
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 28, 2012, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013
The product, in the report: portable electric space heater, Has a wood cabinet and LCD dispay
Heater was plugged into standard wall receptacle. Began using approximately first of November for heating prior to using home heating system. Heater uses thermostat and automatically turns on and off to maintain selected temperature setting, so heater is left plugged in. Returned to home after approximtely 24 hours away and could smell smoke as approached house. Upon entering home, the house was filled with smoke and smoke alarm was sounding. Smoke was coming from heater and element was bright orange. Immediately unplugged heater. Top and sides so hot they could not be touched, so consumer had to pick up heater by bottom and carried outside to cool down. Owner’s manual states that a thermal protection device will cut off the product when overheating to avoid fire, etc. but it appears that the safety device did not work.
- Model
- 10HM4124PVP
- Bought from
- Lowe’s, Kentucky
- Bought
- Nov 1, 2010, about then
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Age 59, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Duraflame, made or sold by TWIN STAR INTERNATIONAL INC
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, care not known Made Nov 19, 2012, sent to the company Jun 24, 2013, published by CPSC Jul 9, 2013
The product, in the report: Portable electric Heater Made in China Mfr phone #18003189373
The consumer stated that after using the heater for the first time, it emitted an odor (like formaldehyde). There were black soot emitting from the unit which was on her floor. If the fan is not on there is no odor but when the fan is on it produces an odor which causes her to be nauseous. She did not receive medical attention as yet.
11/2012 The manufacturer was contacted and she was advised that the odor was coming from the fan motor and she would receive a replacement. However, the consumer declined, she requested a refund. She stated that she is awaiting the firm’s legal department to contact her.
The consumer feels that this heater is a health hazard and should be taken off the market.
- Model
- DFS550-0
- Serial number
- sku#44424
- Bought from
- Fred’s dept store, Arkansas
- Where
- Magnolia, Arkansas: Home/
Apartment/ Condominium - Who was involved
- Age 80, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Duraflame, made or sold by Duraflame Inc.
- How badly, in CPSC’s words
- Injury, Level of care not known
-
No one hurt Made Nov 8, 2012, sent to the company Nov 28, 2012, published by CPSC Dec 12, 2012
The product, in the report: Duraflame Ceramic Desktop Heater with Thermostat DFH-DH-14-T
Duraflame Ceramic Desktop Heater with Thermostat DFH-DH-14-T almost caused a fire in my home last night, the power cord has melted, there were sparks flying. I’m concerned about the safety of this product. No one should have to go through what I witnessed last night. The cord melted where it connects to the unit, there is no reason for wear at this location as the device was sitting stationary on the dresser top.
- Model
- DFH-DH-14-TO
- Serial number
- SO0007180
- Bought from
- Bed Bath and Beyond, South Carolina
- Bought
- Jan 6, 2012, about then
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Age 1, Female
- The reporter’s relation to them
- My Child
- As this report names them
- Brand DuraFlame, made or sold by TWIN STAR INTERNATIONAL INC
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.