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Dimplex portable electric heaters

2 reports to CPSC, the latest made Feb 26, 2015. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 2reports to CPSC
  • Feb 26, 2015the latest report was made
  • Dec 18, 2011the earliest
  • 1with the company’s comments
Brand
Dimplex
Maker
Dimplex North America Ltd.Makers, importers or sellers, as the reports name them
Product
Portable electric heatersCPSC’s product type: Portable Electric Heaters (code 348), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning

By month

1 report from March 2014 to February 2015; the most in February 2015, 1. 1 earlier report, since December 2011, is in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
February 20151
December 20111

How badly anyone was hurt

  • No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Feb 26, 2015, sent to the company Mar 9, 2015, published by CPSC Mar 23, 2015

    The product, in the report: The remote box for the Dimplex product.

    I was home on a snowy day in Virginia. My husband and I were napping when I smelled something funny. We went around the house looking and smelling when we arrived to the electric heater. It was the remote box melting and nearly on fire. We where lucky since it was minutes away from starting a fire. It melted on the electrical outlet and the plug. I am thankful this did not start a fire. I was also surprise to see this was on recall. I bought this unit from Lowes and at the very least with the way technology is today I should have gotten letter by mail since my account is active from your company or theirs. I am glad it a fire did not occur while I was asleep since this is the extra source I use when I do sleep.

    Model
    APT1315
    UPC
    116
    Serial number
    253005D6F200
    Bought from
    Lowe’s
    Bought
    Oct 1, 2008
    Where
    Emporia, Virginia: Mobile/Manufactured Home
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Dimplex, made or sold by Dimplex North America Ltd.
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Dec 18, 2011, sent to the company Dec 27, 2011, published by CPSC Jan 11, 2012

    The product, in the report: Dimplex calls this a compact electric stove, actually it is an electric space heater with simulated flames. The flames are created by light bulbs and a holagram, with no real fire. It plugs into the wall and is lightweight metal. Once the front door of the stove is open, there are three rocker switches to operate the features. The first switch is on-off and lights the flames only, without heat. The next switch turns the heat on low, with the heat emitting from the bottom of the stove toward the front. The second switch increases the heat to high, with a higher blower of heat from the bottom of the front. Turning off the first switch shuts down all heat and simulated flames.

    I only used this heater occassionally in the winter, since there is forced air furnace in my home. I have had to replace the on-off switch of this model DS3311 Dimplex compact Stove twice because the switch “froze” in the on mode and couldn’t turn off. I had to unplug it. Both times I noticed the switch plastic had melted around the prong that installs into the electric connection, separating the prong from the connection and leaving it frozen. I have the same problem now for the third time. The Dimplex company sent me a 3 new switches in October 2010 when this happened the first time and charged me $35, then when it happened again in March 2011, they asked if it had frozen and sent me 3 more new switches at no cost. (The set comes in 3, but the on-off switch is for the light bulb that simulates flames and the only one that continually malfunctions. The other two switches turn on the heat to high and then to low). The second switch froze this week, this time in the off mode. I believe this is a fire hazard and am asking that you recall the product. I noticed the power cord is very warm while the unit is operating. I am reluctant to try these switches anymore and hope you reply quickly, as I use the heater a few times a week in the winter. I originally paid $200 for it and never had this trouble with the other space heaters from other companies that are used more frequently than this. The way this unit is constructed makes it very difficult to remove the housing completely in order to replace parts. In following their directions, there is only a slim passage to reach into the interior works for replacing the switch. Their design is extremely inefficient and shows no forethought for future servicing. Thank you for your help. I hope the company can replace this with a safe product that looks the same, since the holagram flames look very realistic in this model.

    Model
    DS3311
    UPC
    ?
    Serial number
    14703D3 485
    Bought from
    Friedman’s Home Improvement, California
    Bought
    Nov 22, 2003
    Where
    Lakeport, California: Mobile/Manufactured Home
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Dimplex, made or sold by Dimplex North America Ltd.
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Portable electric heaters

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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