Southern enterprises electric fireplaces, factory built

2 reports to CPSC, the latest made Mar 16, 2023. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

2reports to CPSC
Mar 16, 2023the latest report was made
Feb 17, 2017the earliest
2with the company’s comments

Brand: Southern enterprises
Maker: SOUTHERN ENTERPRISESMakers, importers or sellers, as the reports name them
Product: Electric fireplaces, factory builtCPSC’s product type: Electric Fireplaces, Factory Built (code 346), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning

Other ways the reports write the brand (1)

“Southern Enterprises (800) 633-5096”

By month

1 report from April 2022 to March 2023; the most in March 2023, 1. 1 earlier report, since February 2017, is in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
March 2023	1
February 2017	1

How badly anyone was hurt

No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Mar 16, 2023, sent to the company Mar 21, 2023, published by CPSC Apr 5, 2023

The product, in the report: Electric Fireplace Insert

Just notice that the electric fireplace insert wall plug has melted into the surge protector it was plugged into. There are brown marks on surge protector, as in fire hazard. The other night I thought I smelled something burning. I did. It was this. This is a Southern Enterprise Item # FA5123. It was purchased 11/11/2021 through Kohls as a bundle transaction with Kohls SKU # 92374415 Abbey Cherry Finish Convertible Media Console Electric Fireplace

Model
Item # FA5123. PO# PSS0042
Bought from
Kohls, Nevada
Bought
Nov 11, 2021
Where
Reno, Nevada: Home/Apartment/Condominium
Who was involved
Age 57, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Southern Enterprises (800) 633-5096, made or sold by SOUTHERN ENTERPRISES
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/31/2023) SOUTHERN ENTERPRISES: Since this item was purchased, instructions have been updated to include a recommendation that this item be plugged into a wall outlet only. When sharing a surge protector (or other type of plug) with other items, the combination may cause an overload and potential hazard. We spoke to the customer and resolved her issues and concerns.

CPSC report 20230316-86181-2147348687. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 17, 2017, sent to the company Mar 23, 2017, published by CPSC Apr 6, 2017

The product, in the report: Electric Fireplace

I purchased an electric fireplace in late January 2015. In November 2016, less than 2 years after purchase, the plug on the fireplace started a small fire in my home. I contacted the vendor, southern Enterprises who have not responded since the initial contact. I am not sure how many of these products were sold, but the company appears to be unconcerned with the potential danger it can cause.

Model
Carrington Convertible Electric Fireplace Insert EF20-23
Serial number
FA123000FX
Bought from
Bed, Bath & Beyond, New Jersey
Bought
Jan 11, 2015
Where
Point Pleasant, New Jersey: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Southern enterprises, made or sold by SOUTHERN ENTERPRISES
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/5/2017) SOUTHERN ENTERPRISES: It is SEI’s practice to address and review any issues that a consumer has related to our products. In this case, we have followed up with the submitter and taken steps to resolve the situation to her satisfaction. We are confident that this product, or its use, does not pose an unreasonable risk to consumers. To maintain this confidence, we have taken the following proactive measures with our customer service representatives and the product itself: 1. We have reviewed our customer service practices and protocols required to document, address and follow up on complaints and/or concerns involving a hazard or potential safety hazard.
2. We were unable to review the submitter’s unit to determine the cause of the incident reported. However, we did review our past customer service records and found two (2) similar incidents amongst 90,000+ units shipped since October 2014. In both cases, we determined there was consumer misuse in that the circuit was overloaded which caused problems with the plug.
3. While this product has been CSA tested and certified, we have also reviewed and tested this product in conjunction with the manufacturer:
a. Testing included running units at different temperatures for varying lengths of time to opening a unit and holding a flame to the wires. No sparks or flames were generated under any of these circumstances. b. While our operating instructions provide direction for proper use, we did confirm that not following these instructions by overloading an outlet and/or improper product set up, specifically not removing the plastic guard on the plug, will generate sparks that could lead to fire.
4. While the operating instructions include warnings against overloading an outlet and directions for proper use and set up, we will be adding a tag on the product cord itself with the same warnings and proper use instructions.
5. The plastic guard on the plug will also be modified so that the product cannot be plugged in to an outlet without removing the plastic guard.
Customer safety and satisfaction are paramount to the success of our business. If there are any questions or concerns, we welcome the opportunity to review and comment.

CPSC report 20170217-FE1B2-2147407019. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Southern enterprises electric fireplaces, factory built

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.