Ecobee thermostats
4 reports to CPSC, the latest made Jan 31, 2026. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 4reports to CPSC
- Jan 31, 2026the latest report was made
- Mar 30, 2017the earliest
- 3with the company’s comments
- Brand
- Ecobee
- Maker
- EcobeeMakers, importers or sellers, as the reports name them
- Product
- ThermostatsFor heating or cooling systemsCPSC’s product type: Thermostats (For Heating or Cooling Systems) (code 340), in Home Maintenance and Structures: Heating, Ventilation & Air Conditioning
Other ways the reports write the brand (1)
“Ecobee of Canada”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| January 2026 | 1 |
| December 2024 | 1 |
| April 2021 | 1 |
| March 2017 | 1 |
How badly anyone was hurt
- No one hurt 4 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Jan 31, 2026, sent to the company Feb 5, 2026, published by CPSC Feb 27, 2026
The product, in the report: Ecobee smart thermostat room sensor
I purchased ecobee thermostat with room sensors that have a button battery that is very easy to pop out of the back. Not safe enough especially if someone was to put it in a room within reach of a child
- Where
- Cheshire, Connecticut: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Ecobee, made or sold by Ecobee
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Dec 10, 2024, sent to the company Dec 12, 2024, published by CPSC Dec 30, 2024
The product, in the report: Ecobee Premium Thermostat
Wall Thermostat spontaneously melted in the middle of the night. Smelled the melting plastic and investigated.
- Model
- Premium Thermostat
- Serial number
- 531691305373
- Where
- Elgin, Illinois: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Ecobee, made or sold by Ecobee
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Apr 23, 2021, sent to the company Apr 28, 2021, published by CPSC May 19, 2021
The product, in the report: Ecobee thermostat
The thermostat would not turn off I woke up to a temperature in the house of 90 with a thermostat still asking for heat. The temperature that had been requested on the thermostat was 70
- Model
- EB-STATZE3-02
- Bought from
- Best Buy
- Bought
- Dec 1, 2012, about then
- Where
- Lilburn, Georgia: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Ecobee of Canada, made or sold by Ecobee
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Mar 30, 2017, sent to the company Jun 1, 2017, published by CPSC Jun 15, 2017
The product, in the report: HVAC internet connected smart thermostat
I own an ecobee3 smart thermostat that was installed about 6 months ago. It has operated fine until a few days ago. I happened to notice the thermostat said the house was over 90 degrees, but it clearly wasn’t. After closer inspection I found the face of the thermostat to be very hot to the touch. I removed the thermostat from the wall for safety.
I contacted ecobee’s tech support and did some troubleshooting with them. Since this is a smart thermostat it keeps temperature logs for history. The tech said he saw the thermostat got to over 100 degrees the night I noticed the problem. The logs showed the temperature rising at about 1 degree a minute before I disconnected it.
With their tech over the phone we concluded it was not a wiring issue. I happened to have a second ecobee that was still new in the box to replace a different thermostat. We connected the new one and it operated fine. They are sending me a replacement.
While I really like this product, I’m concerned about its safety given this incident. I feel lucky to have caught the problem when I did. I’m concerned the thermostat would have caught fire if left unnoticed.
- Model
- EB-STATE3-02
- UPC
- 627988301020
- Bought from
- Home Depot, Georgia
- Bought
- Oct 1, 2016, about then
- Where
- Smyrna, Georgia: Home/
Apartment/ Condominium - Who was involved
- Age 30, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Ecobee, made or sold by Ecobee
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.